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Customer Experience visualisieren und verstehen

Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung

by James Kalbach ...

Translated by Jens Olaf Koch ...

Series series Animals
Mit Mapping-Techniken zu einer erfolgreichen KundenausrichtungFür alle, die an Planung, Design und Entwicklung von Produkten und Dienstleistungen beteiligt sind wie Designer, Produktmanager, Markenmanager, Marketing-Manager, Unternehmer und GeschäftsinhaberUS-Bestseller und Grundlagenwerk zu Mapping-TechnikenStarker Praxisbezug durch kommentierte Beispiele, Case Studies und PraxistippsMapping ... Read more

$49.99 USD or Free with Kobo Plus

Mit Mapping-Techniken zu einer erfolgreichen KundenausrichtungFür alle, die an Planung, Design und Entwicklung von Produkten und Dienstleistungen beteiligt sind wie Designer, Produktmanager, Markenmanager, Marketing-Manager, Unternehmer und GeschäftsinhaberUS-Bestseller und Grundlagenwerk zu Mapping-TechnikenStarker Praxisbezug durch kommentierte Beispiele, Case Studies und PraxistippsMapping
... Read more

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