Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

The Mediator's Handbook

Revised & Expanded fourth edition

by Jennifer E. Beer, Caroline C. Packard ...

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.Why Professional Mediation Skills Are Essential:Litigation costs average $50,000 ... Read more

$21.99 USD

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.Why Professional Mediation Skills Are Essential:Litigation costs average $50,000
... Read more
Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations

by Bob Vanourek, Gregg Vanourek ...

Achieve long-term business success—without sacrificing quarterly profitsTriple Crown Leadership provides a step-by-step model for building organizations that are Excellent (high performing), Ethical (transparent), and Enduring (stands the test of time). It explains how to protect your organization’s values, reputation, and profitability by focusing not only on culture, but organizational character ... Read more

$27.39 USD

Achieve long-term business success—without sacrificing quarterly profitsTriple Crown Leadership provides a step-by-step model for building organizations that are Excellent (high performing), Ethical (transparent), and Enduring (stands the test of time). It explains how to protect your organization’s values, reputation, and profitability by focusing not only on culture, but organizational character
... Read more
The Control Theory Manager

by William Glasser, M.D. ...

Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it. ... Read more

$6.99 USD

Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
... Read more
Authentic Gravitas

Who Stands Out and Why

by Rebecca Newton Ph.D. ...

Have a powerful impact—by being more like yourself rather than less, through this groundbreaking approach taught at the London School of Economics and companies worldwide.Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want more of one quality: gravitas. They want their words to carry weight, to have a positive, lasting impact on ... Read more

$7.99 USD

Have a powerful impact—by being more like yourself rather than less, through this groundbreaking approach taught at the London School of Economics and companies worldwide.Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want more of one quality: gravitas. They want their words to carry weight, to have a positive, lasting impact on
... Read more
The New Rational Manager

Effective Action Begins With Clear Thinking

by Charles H. Kepner, Benjamin B. Tregoe ...

One of the best-selling business books of all time, The New Rational Manager, describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 60 years. Whether you're troubleshooting a major IT system outage, solving a manufacturing equipment problem, deciding to expand the capacity of a ... Read more

$9.99 USD or Free with Kobo Plus

One of the best-selling business books of all time, The New Rational Manager, describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 60 years. Whether you're troubleshooting a major IT system outage, solving a manufacturing equipment problem, deciding to expand the capacity of a
... Read more
Lean Six Sigma Demystified, Second Edition

by Jay Arthur ...

Series series Demystified
Your LEAN and mean guide to Lean Six SigmaReady to implement better, faster, cheaper, more-profitable processes in your organization? Lean Six Sigma Demystified, Second Edition, shows you how to use proven techniques for simplifying, streamlining, and optimizing business practices for maximum productivity and profitability.Written in a step-by-step format, this practical guide covers the ... Read more

$25.99 USD

Your LEAN and mean guide to Lean Six SigmaReady to implement better, faster, cheaper, more-profitable processes in your organization? Lean Six Sigma Demystified, Second Edition, shows you how to use proven techniques for simplifying, streamlining, and optimizing business practices for maximum productivity and profitability.Written in a step-by-step format, this practical guide covers the
... Read more
The Burnout Fix: Overcome Overwhelm, Beat Busy, and Sustain Success in the New World of Work

by Jacinta M. Jiménez ...

Winner of getAbstract’s Readers' Choice Award 2021Named a Best Book on Burnout & Recovery for 2022 by Choosing TherapyFeatured on Business Insider as a top book to help you overcome burnoutAn evidence-based resilience toolkit to help you find better, more sustainable ways to succeed at work and lifeIn The Burnout Fix, the award-winning psychologist and board-certified leadership coach Dr. Jac... ... Read more

$18.99 USD

Winner of getAbstract’s Readers' Choice Award 2021Named a Best Book on Burnout & Recovery for 2022 by Choosing TherapyFeatured on Business Insider as a top book to help you overcome burnoutAn evidence-based resilience toolkit to help you find better, more sustainable ways to succeed at work and lifeIn The Burnout Fix, the award-winning psychologist and board-certified leadership coach Dr. Jac...
... Read more
Economics in Two Lessons

Why Markets Work So Well, and Why They Can Fail So Badly

by John Quiggin ...

A masterful introduction to the key ideas behind the successes—and failures—of free-market economicsSince 1946, Henry Hazlitt’s bestselling Economics in One Lesson has popularized the belief that economics can be boiled down to one simple lesson: market prices represent the true cost of everything. But one-lesson economics tells only half the story. It can explain why markets often work so well, ... Read more

$19.49 USD

A masterful introduction to the key ideas behind the successes—and failures—of free-market economicsSince 1946, Henry Hazlitt’s bestselling Economics in One Lesson has popularized the belief that economics can be boiled down to one simple lesson: market prices represent the true cost of everything. But one-lesson economics tells only half the story. It can explain why markets often work so well,
... Read more
The Feiner Points of Leadership

The 50 Basic Laws That Will Make People Want to Perform Better for You

by Michael Feiner ...

**Feiner's candid leadership guide cuts through rhetoric and theory and gives managers and executives a "hands-on" approach to dealing with problems in business."Exceptionally useful." —Entrepreneur**The Feiner Points of Leadership offers fifty insightful laws covering everything from managing tough bosses and difficult subordinates, to dealing with uncooperative colleagues, to overcoming ... Read more

$8.99 USD

**Feiner's candid leadership guide cuts through rhetoric and theory and gives managers and executives a "hands-on" approach to dealing with problems in business."Exceptionally useful." —Entrepreneur**The Feiner Points of Leadership offers fifty insightful laws covering everything from managing tough bosses and difficult subordinates, to dealing with uncooperative colleagues, to overcoming
... Read more
Agile Practices for Waterfall Projects

Shifting Processes for Competitive Advantage

by Barbee Davis ...

Projects in the near future will be managed with a hybrid of Agile and traditional waterfall processes to better address the speed to market, product innovation, and financial challenges that organizations face. The project managers who learn how to merge Agile with Waterfall methodologies first will gain a huge career advantage over those who lag behind. This engaging and highly instructive guide ... Read more

$35.99 USD

Projects in the near future will be managed with a hybrid of Agile and traditional waterfall processes to better address the speed to market, product innovation, and financial challenges that organizations face. The project managers who learn how to merge Agile with Waterfall methodologies first will gain a huge career advantage over those who lag behind. This engaging and highly instructive guide
... Read more
The Effective Change Manager: The Change Management Body of Knowledge

by The Change Management Institute ...

'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has ... Read more

$33.99 USD

'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has
... Read more
Internal Auditing in Plain English

A Simple Guide to Super Effective ISO Audits

by Craig Cochran ...

A successful internal audit program is essential to the success of any management system. A successful internal audit program also requires successful auditors. Auditing isn’t taught in school and doesn’t always come easily to those just starting out. Fortunately, bestselling author Craig Cochran has distilled down the essential elements of a successful internal audit program into plain English ... Read more

$34.95 USD

A successful internal audit program is essential to the success of any management system. A successful internal audit program also requires successful auditors. Auditing isn’t taught in school and doesn’t always come easily to those just starting out. Fortunately, bestselling author Craig Cochran has distilled down the essential elements of a successful internal audit program into plain English
... Read more
Estrategias para el Uso de un CRM

by Antonio Valle Cali ...

A lo largo de este libro se tratará de poner de manifiesto la importancia del CRM para una compañía, independientemente del tamaño de la misma. Para ello se tratarán diferentes aspectos para su implantación, tanto a nivel de cultura empresarial como de desarrollo de aplicaciones.Utilizando comparativas entre empresas de diferentes sectores se irá desgranando la importancia y las dificultades a las ... Read more

$4.95 USD or Free with Kobo Plus

A lo largo de este libro se tratará de poner de manifiesto la importancia del CRM para una compañía, independientemente del tamaño de la misma. Para ello se tratarán diferentes aspectos para su implantación, tanto a nivel de cultura empresarial como de desarrollo de aplicaciones.Utilizando comparativas entre empresas de diferentes sectores se irá desgranando la importancia y las dificultades a las
... Read more
Uncharted

How to Navigate the Future

by Margaret Heffernan ...

“Excellent (and very timely).” —Financial Times * “Smartly assembled case studies and insights.” —Publishers Weekly * A Financial Times Best Book of the YearFormer CEO and popular TED speaker Margaret Heffernan offers powerful and practical tools so you can face the future with confidence and courage.Most of us are addicted to prediction, desperate for certainty about the future. But the ... Read more

$13.99 USD

“Excellent (and very timely).” —Financial Times * “Smartly assembled case studies and insights.” —Publishers Weekly * A Financial Times Best Book of the YearFormer CEO and popular TED speaker Margaret Heffernan offers powerful and practical tools so you can face the future with confidence and courage.Most of us are addicted to prediction, desperate for certainty about the future. But the
... Read more
Seven Lessons for Leading in Crisis

by Bill George ...

Series Book 166 - J-B Warren Bennis Series
One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard timesFrom business giant Bill George, the acclaimed author of Wall Street Journal's bestseller True North, comes the just-in-time guide for anyone in a leadership position facing today's unprecedented economic challenges. The former CEO of Medtronic draws from his own in-the-trenches ... Read more

$15.00 USD

One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard timesFrom business giant Bill George, the acclaimed author of Wall Street Journal's bestseller True North, comes the just-in-time guide for anyone in a leadership position facing today's unprecedented economic challenges. The former CEO of Medtronic draws from his own in-the-trenches
... Read more
Balanced Scorecard Strategy For Dummies

by Charles Hannabarger, Frederick Buchman, Peter Economy ...

A practical, easy-to-understand guide to Balanced Scorecard for busy business leadersThe Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis ... Read more

$13.00 USD

A practical, easy-to-understand guide to Balanced Scorecard for busy business leadersThe Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis
... Read more
The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

by Bill Capodagli, Lynn Jackson ...

“Dream, Believe, Dare, Do . . .”Though four simple words, this carefully crafted credo lies at the heart of Walt Disney’s enviable empire and has led The Walt Disney Company to prosperity for decades.As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared ... Read more

$21.39 USD

“Dream, Believe, Dare, Do . . .”Though four simple words, this carefully crafted credo lies at the heart of Walt Disney’s enviable empire and has led The Walt Disney Company to prosperity for decades.As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared
... Read more
Leadership Is Overrated

How the Navy SEALs (and Successful Businesses) Create Self-Leading Teams That Win

by Kyle Buckett, Chris Mefford ...

An award-winning pair of executive consultants reveal why to be successful, businesses need self-leading teams, not just good leadership.“In a society so obsessed with leadership, why are we so bad at it?”Despite the countless seminars, courses, and management books designed to hone good leaders, over 79% of employees leave their jobs due to poor leadership. Why is this happening? Award-winning ... Read more

$10.99 USD

An award-winning pair of executive consultants reveal why to be successful, businesses need self-leading teams, not just good leadership.“In a society so obsessed with leadership, why are we so bad at it?”Despite the countless seminars, courses, and management books designed to hone good leaders, over 79% of employees leave their jobs due to poor leadership. Why is this happening? Award-winning
... Read more
Signals & Levers

Systems Thinking Tools to Unblock Software Delivery

by Elisabeth Hendrickson, Joel Tosi ...

Stop fighting symptoms. Start finding solutions. Discover the systems thinking tools that actually work.In Signals & Levers, Elisabeth Hendrickson—former VP R&D at Pivotal and author of the enduring Explore It!—and Joel Tosi—who has spent 25+ years delivering software and a decade helping teams stop “change theater”—teach you to see through the illusions that plague every software organization. ... Read more

$14.99 USD

Stop fighting symptoms. Start finding solutions. Discover the systems thinking tools that actually work.In Signals & Levers, Elisabeth Hendrickson—former VP R&D at Pivotal and author of the enduring Explore It!—and Joel Tosi—who has spent 25+ years delivering software and a decade helping teams stop “change theater”—teach you to see through the illusions that plague every software organization.
... Read more
Beyond Integrity

A Judeo-Christian Approach to Business Ethics

by Scott Rae, Kenman L. Wong ...

Integrity is essential to Judeo-Christian business ethics. But today’s business environment is complex. Those in business, and those preparing to enter the business world, need to grapple with the question of how integrity and biblical ethics can be applied in the workplace. They need to go “beyond integrity” in their thinking. Beyond Integrity is neither excessively theoretical nor simplistic and ... Read more

$37.99 USD

Integrity is essential to Judeo-Christian business ethics. But today’s business environment is complex. Those in business, and those preparing to enter the business world, need to grapple with the question of how integrity and biblical ethics can be applied in the workplace. They need to go “beyond integrity” in their thinking. Beyond Integrity is neither excessively theoretical nor simplistic and
... Read more
Knowledge 2.0 - Staying Afloat in the Information Age

by Mark Chisnell ...

Our access to knowledge is extraordinary, much of it available through a smartphone that rarely leaves our side. The problem is no longer finding information; it's sifting it for the good stuff. Facts are often distorted by laziness or incompetence, and truths are sometimes twisted or hidden for financial gain, or to evade the consequences of mistakes or failures.It doesn't help that we – as human ... Read more

$2.99 USD or Free with Kobo Plus

Our access to knowledge is extraordinary, much of it available through a smartphone that rarely leaves our side. The problem is no longer finding information; it's sifting it for the good stuff. Facts are often distorted by laziness or incompetence, and truths are sometimes twisted or hidden for financial gain, or to evade the consequences of mistakes or failures.It doesn't help that we – as human
... Read more
Jump Start Your Business Brain

Scientific Ideas and Advice That Will Immediately Double Your Business Success Rate

by Doug Hall ...

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective. ... Read more

$11.59 USD

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective.
... Read more
Kidding Ourselves

The Hidden Power of Self-Deception

by Joseph T. Hallinan ...

From the Pulitzer Prize-winning journalist and author of Why We Make Mistakes, an illuminating exploration of human beings’ astonishing ability to deceive themselves.To one degree or another, we all misjudge reality. Our perception—of ourselves and the world around us—is much more malleable than we realize. This self-deception influences every major aspect of our personal and social life, ... Read more

$5.99 USD

From the Pulitzer Prize-winning journalist and author of Why We Make Mistakes, an illuminating exploration of human beings’ astonishing ability to deceive themselves.To one degree or another, we all misjudge reality. Our perception—of ourselves and the world around us—is much more malleable than we realize. This self-deception influences every major aspect of our personal and social life,
... Read more
Warfighting

by A.M. Gray ...

Warfighting is an authentic American philosophy of action that will thrill the millions of fans of SunTzu's The Art of War and Musashi's The Book of Five Rings. This modern classic of strategy and philosophy is the quintessential guide to prevailing in competitive situations, be it war, work, play, or daily living.Sometimes life is war and sometimes business is war and sometimes you need to call ... Read more

$5.99 USD

Warfighting is an authentic American philosophy of action that will thrill the millions of fans of SunTzu's The Art of War and Musashi's The Book of Five Rings. This modern classic of strategy and philosophy is the quintessential guide to prevailing in competitive situations, be it war, work, play, or daily living.Sometimes life is war and sometimes business is war and sometimes you need to call
... Read more

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