Prise de décision et résolution des problèmes dans Gestion et leadership et Commerce et finance eBooks

Creating the Intangible Enterprise

The Critical Skills Required to Thrive in an AI-Driven World

par KP Reddy ...

The AI revolution is here, poised to upend every industry in its wake. But how will this new technology actually change how we build companies? In the face of algorithms and machine learning, intangibles that are uniquely human-skills like creativity, adaptability, and emotional intelligence-will be the clear drivers for growth.Creating the Intangible Enterprise explains how AI will fundamentally ... En savoir plus

$17.59 CAD

The AI revolution is here, poised to upend every industry in its wake. But how will this new technology actually change how we build companies? In the face of algorithms and machine learning, intangibles that are uniquely human-skills like creativity, adaptability, and emotional intelligence-will be the clear drivers for growth.Creating the Intangible Enterprise explains how AI will fundamentally
... En savoir plus
The Twelve Absolutes of Leadership

par Gary Burnison ...

ALL IN, ALL THE TIMEFor Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there? ... En savoir plus

$45.09 CAD

ALL IN, ALL THE TIMEFor Gary Burnison, CEO of the world’s largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It’s more than a job; it’s a way of life. But how do you get there?
... En savoir plus
Service Recovery Skills

par The Customer Service Training Institute ...

Collections series Customer Service Training Series
How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to ... En savoir plus

$7.29 CAD

How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.Losing a customer is a major problem for any business because it can cost up to 10 times more to get a new customer than it does to
... En savoir plus
Experiments in Reflection

How to See the Present, Reconsider the Past, and Shape the Future

par Leticia Britos Cavagnaro, Stanford d.school ...

Collections series Stanford d.school Library
Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection, ... En savoir plus

$13.99 CAD

Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection,
... En savoir plus
Great People Decisions

Why They Matter So Much, Why They are So Hard, and How You Can Master Them

par Claudio Fernández-Aráoz ...

Praise for Great People Decisions"Fernandez-Araoz has captured the essence of building great teams with a masterful and entirely practical study of what goes into getting people selection right."--JACK WELCH"Fernandez-Araoz does a great service with this wonderful book, teaching us how to accomplish the first task of any exceptional leader: get the right people on the bus, and into the right seats ... En savoir plus

$32.99 CAD

Praise for Great People Decisions"Fernandez-Araoz has captured the essence of building great teams with a masterful and entirely practical study of what goes into getting people selection right."--JACK WELCH"Fernandez-Araoz does a great service with this wonderful book, teaching us how to accomplish the first task of any exceptional leader: get the right people on the bus, and into the right seats
... En savoir plus
Seven Lessons for Leading in Crisis

par Bill George ...

Collections Livre 166 - J-B Warren Bennis Series
One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard timesFrom business giant Bill George, the acclaimed author of Wall Street Journal's bestseller True North, comes the just-in-time guide for anyone in a leadership position facing today's unprecedented economic challenges. The former CEO of Medtronic draws from his own in-the-trenches ... En savoir plus

$16.99 CAD

One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard timesFrom business giant Bill George, the acclaimed author of Wall Street Journal's bestseller True North, comes the just-in-time guide for anyone in a leadership position facing today's unprecedented economic challenges. The former CEO of Medtronic draws from his own in-the-trenches
... En savoir plus
DK Essential Managers: Making Decisions

par Robert Heller ...

Collections series DK Essential Managers
Learn all you need to know about making effective decisions, from defining objectives to developing fail-safe strategies. This practical guide shows you how to reassess your own decision-making skills and oversee the resolutions made by others, plus it provides practical techniques for you to try when making decisions.Power tips help you handle real-life situations and develop the first-class ... En savoir plus

$6.99 CAD

Learn all you need to know about making effective decisions, from defining objectives to developing fail-safe strategies. This practical guide shows you how to reassess your own decision-making skills and oversee the resolutions made by others, plus it provides practical techniques for you to try when making decisions.Power tips help you handle real-life situations and develop the first-class
... En savoir plus
Leading Professionals

Power, Politics, and Prima Donnas

par Laura Empson ...

Professional organizations—such as accounting and consulting firms, law firms, and investment banks—are fundamental to the functioning of the global economy. Yet many of the most powerful are notoriously private. This book uncovers the complex, messy, and surprisingly emotional challenges of leading professional organizations—revealing the realities that lies beneath the 'professional' surface ... En savoir plus

$23.99 CAD

Professional organizations—such as accounting and consulting firms, law firms, and investment banks—are fundamental to the functioning of the global economy. Yet many of the most powerful are notoriously private. This book uncovers the complex, messy, and surprisingly emotional challenges of leading professional organizations—revealing the realities that lies beneath the 'professional' surface
... En savoir plus
Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That Is Good for People, Great for Business, and Just Might Change the World

par Erica Keswin ...

WALL STREET JOURNAL BESTSELLERThe secret to business success? Get REAL and be HUMAN!As human beings, we are built to connect and form relationships. So, it should be no surprise that relationships must also translate into the workplace, where we spend most of our time! Companies that recognize this will retain the most productive, creative, and loyal employees, and invariably seize the competitive ... En savoir plus

$27.79 CAD

WALL STREET JOURNAL BESTSELLERThe secret to business success? Get REAL and be HUMAN!As human beings, we are built to connect and form relationships. So, it should be no surprise that relationships must also translate into the workplace, where we spend most of our time! Companies that recognize this will retain the most productive, creative, and loyal employees, and invariably seize the competitive
... En savoir plus
Your 168

Finding Purpose and Satisfaction in a Values-Based Life

par Harry M. Jansen Kraemer Jr. ...

Put your values first and focus on what matters mostDespite our good intentions, many of us experience a chronic imbalance between the desire to live our values and the distractions and never-ending to-do lists that can get in the way. In Your 168: Finding Purpose and Satisfaction in a Values-Based Life, readers learn how to pursue a values-based life by identifying and committing to their values ... En savoir plus

$24.99 CAD

Put your values first and focus on what matters mostDespite our good intentions, many of us experience a chronic imbalance between the desire to live our values and the distractions and never-ending to-do lists that can get in the way. In Your 168: Finding Purpose and Satisfaction in a Values-Based Life, readers learn how to pursue a values-based life by identifying and committing to their values
... En savoir plus
The Project50 (Reinventing Work)

Fifty Ways to Transform Every "Task" into a Project That Matters!

par Tom Peters ...

Collections series Reinventing Work Series
A simple and handy guide that provides 50 easy steps to help the modern businessperson choose the right project, find the right team, develop strategies for success, and ultimately know when it's time to move on.The common denominator/bottom line for both the professional service firm/PSF and the individual/Brand You is: the project. And for the cool individual in the cool professional service ... En savoir plus

$8.99 CAD

A simple and handy guide that provides 50 easy steps to help the modern businessperson choose the right project, find the right team, develop strategies for success, and ultimately know when it's time to move on.The common denominator/bottom line for both the professional service firm/PSF and the individual/Brand You is: the project. And for the cool individual in the cool professional service
... En savoir plus
高勝算決策

如何在面對決定時，降低失誤，每次出手成功率都比對手高？

par 安妮．杜克（Annie Duke） ...

Collections Livre 1 - 翻轉學
做決策就像下賭注，可能成功，也可能失算，任何人都無法保證所做的決定100%正確，但卻可以透過學習，想辦法提高勝算！★融合德州撲克思維與心理學知識的最新決策法則★美國矽谷知名創投家馬克．安德森2018****年夏日閱讀書單★普立茲得獎記者、知名創業家、華頓商學院教授、心理學專家、投資大師……好評推薦請先想想，今年你做過最好的決定與最壞的決定各是什麼？你最好的決定帶來了好結果，最壞的決定導致糟糕的後果。這並不是什麼讀心術，而是深知人性的直覺思維模式。<... ... En savoir plus

$10.96 CAD

做決策就像下賭注，可能成功，也可能失算，任何人都無法保證所做的決定100%正確，但卻可以透過學習，想辦法提高勝算！★融合德州撲克思維與心理學知識的最新決策法則★美國矽谷知名創投家馬克．安德森2018****年夏日閱讀書單★普立茲得獎記者、知名創業家、華頓商學院教授、心理學專家、投資大師……好評推薦請先想想，今年你做過最好的決定與最壞的決定各是什麼？你最好的決定帶來了好結果，最壞的決定導致糟糕的後果。這並不是什麼讀心術，而是深知人性的直覺思維模式。<...
... En savoir plus
Design Thinking in Business and IT

Overview, Techniques and Example Workshop

par Florian Heuer ...

You might've talked about innovation with your IT department or software development agency lately and the words "design thinking” were surely mentioned. So what is it? Just another piece of business jargon to add to your arsenal or a useful tool? Or maybe even an overestimated hype? Nowadays every organization or business runs into a myriad of problems as business models become increasingly more ... En savoir plus

$6.99 CAD ou Gratuit avec Kobo Plus

You might've talked about innovation with your IT department or software development agency lately and the words "design thinking” were surely mentioned. So what is it? Just another piece of business jargon to add to your arsenal or a useful tool? Or maybe even an overestimated hype? Nowadays every organization or business runs into a myriad of problems as business models become increasingly more
... En savoir plus
Win with Advanced Business Analytics

Creating Business Value from Your Data

par Jean-Paul Isson, Jesse Harriott ...

Collections series Wiley and SAS Business Series
Plain English guidance for strategic business analytics and big data implementationIn today's challenging economy, business analytics and big data have become more and more ubiquitous. While some businesses don't even know where to start, others are struggling to move from beyond basic reporting. In some instances management and executives do not see the value of analytics or have a clear ... En savoir plus

$46.99 CAD

Plain English guidance for strategic business analytics and big data implementationIn today's challenging economy, business analytics and big data have become more and more ubiquitous. While some businesses don't even know where to start, others are struggling to move from beyond basic reporting. In some instances management and executives do not see the value of analytics or have a clear
... En savoir plus
Shared Prosperity in a Fractured World

A New Economics for the Middle Class, the Global Poor, and Our Climate

par Dani Rodrik ...

New, practical approaches to confronting today’s most daunting global issuesFighting climate change, saving democracy, and eradicating poverty are urgent global challenges, yet the world’s leaders continue to pursue outdated policies that focus on one while worsening the tradeoffs between each of them. Shared Prosperity in a Fractured World shows how the nations of the world can achieve all three ... En savoir plus

$30.79 CAD

New, practical approaches to confronting today’s most daunting global issuesFighting climate change, saving democracy, and eradicating poverty are urgent global challenges, yet the world’s leaders continue to pursue outdated policies that focus on one while worsening the tradeoffs between each of them. Shared Prosperity in a Fractured World shows how the nations of the world can achieve all three
... En savoir plus
Think Like Einstein

Think Smarter, Creatively Solve Problems, and Sharpen Your Judgment. How to Develop a Logical Approach to Life and Ask the Right Questions

par Peter Hollins ...

Develop clarity of thought. Avoid analysis paralysis. Make better decisions. Gain the mental edge on anyone and never miss a beat.Clear and effective thinking clashes with most of our instincts and habits. Think Like Einstein will shine a light onto the mistakes you’ve been making and show you how to defeat them once and for all.Learn to think outside the box.Think Like Einstein is a ... En savoir plus

$5.99 CAD ou Gratuit avec Kobo Plus

Develop clarity of thought. Avoid analysis paralysis. Make better decisions. Gain the mental edge on anyone and never miss a beat.Clear and effective thinking clashes with most of our instincts and habits. Think Like Einstein will shine a light onto the mistakes you’ve been making and show you how to defeat them once and for all.Learn to think outside the box.Think Like Einstein is a
... En savoir plus
Listen Think Talk - Modern Learning Applied

par Anders Christian Hansen ...

Are you ready to embrace change and adapt in today's fast-paced world? The need for continuous learning is ever-present, whether it's for personal growth or professional development. In the realm of adult learning on the job, particularly within your company, agency, or enterprise, Listen Think Talk offers a modern and practical approach.Listen Think Talk focuses on simplifying and streamlining ... En savoir plus

Gratuit

Are you ready to embrace change and adapt in today's fast-paced world? The need for continuous learning is ever-present, whether it's for personal growth or professional development. In the realm of adult learning on the job, particularly within your company, agency, or enterprise, Listen Think Talk offers a modern and practical approach.Listen Think Talk focuses on simplifying and streamlining
... En savoir plus
Cost > Why

par Prafulla Dambalkar ...

Why gives the dream a voice. Cost gives the dream a life.Four children. One game. One small pie. One dangerously simple question:Life is a Game. How should it be played?In a national competition, Esha brings a Lantern. Noah brings a Scale. Leo brings a Knife. Zara brings a Controller.Each gift answers the room's need differently. The Lantern gives direction. The Scale protects dignity. The Knife ... En savoir plus

$0.99 CAD ou Gratuit avec Kobo Plus

Why gives the dream a voice. Cost gives the dream a life.Four children. One game. One small pie. One dangerously simple question:Life is a Game. How should it be played?In a national competition, Esha brings a Lantern. Noah brings a Scale. Leo brings a Knife. Zara brings a Controller.Each gift answers the room's need differently. The Lantern gives direction. The Scale protects dignity. The Knife
... En savoir plus
Think Again

Why Good Leaders Make Bad Decisions and How to Keep it From Happeining to You

par Sydney Finkelstein, Jo Whitehead, Andrew Campbell ...

Why do smart and experienced leaders make flawed, even catastrophic, decisions? Why do people keep believing they have made the right choice, even with the disastrous result staring them in the face? And how can you be sure you're making the right decision--without the benefit of hindsight?Sydney Finkelstein, Jo Whitehead, and Andrew Campbell show how the usually beneficial processes of the human ... En savoir plus

$31.19 CAD ou Gratuit avec Kobo Plus

Why do smart and experienced leaders make flawed, even catastrophic, decisions? Why do people keep believing they have made the right choice, even with the disastrous result staring them in the face? And how can you be sure you're making the right decision--without the benefit of hindsight?Sydney Finkelstein, Jo Whitehead, and Andrew Campbell show how the usually beneficial processes of the human
... En savoir plus
The Resilient Leader

Leverage Adversity to Advance your Team

par John C. Maxwell ...

What makes high achievers truly different from everyone else? Embrace the single greatest factor in success for you and your team.Bestselling business and leadership author John C. Maxwell will help you deeply understand that the biggest difference lies in how we face adversity. High achievers have fine-tuned a courageous mindset that never gets sidetracked, stalled, or overcome by hardships or ... En savoir plus

$15.99 CAD

What makes high achievers truly different from everyone else? Embrace the single greatest factor in success for you and your team.Bestselling business and leadership author John C. Maxwell will help you deeply understand that the biggest difference lies in how we face adversity. High achievers have fine-tuned a courageous mindset that never gets sidetracked, stalled, or overcome by hardships or
... En savoir plus
Marketing Database Analytics

Transforming Data for Competitive Advantage

par Andrew D. Banasiewicz ...

Marketing Database Analytics presents a step-by-step process for understanding and interpreting data in order to gain insights to drive business decisions. One of the core elements of measuring marketing effectiveness is through the collection of appropriate data, but this data is nothing but numbers unless it is analyzed meaningfully.Focusing specifically on quantitative marketing metrics, the ... En savoir plus

$131.91 CAD

Marketing Database Analytics presents a step-by-step process for understanding and interpreting data in order to gain insights to drive business decisions. One of the core elements of measuring marketing effectiveness is through the collection of appropriate data, but this data is nothing but numbers unless it is analyzed meaningfully.Focusing specifically on quantitative marketing metrics, the
... En savoir plus
Deep Purpose

The Heart and Soul of High-Performance Companies

par Ranjay Gulati ...

Forbes, Best Business Books of 2022The Next Big Idea Club, Best Leadership Books of 2022Thinkers50 Top 10 Best New Management Books for 2022Axiom Award Bronze Medalist for Business EthicsA distinguished Harvard Business School professor offers a compelling reassessment and defense of purpose as a management ethos, documenting the vast performance gains and social benefits that become... ... En savoir plus

$21.99 CAD

Forbes, Best Business Books of 2022The Next Big Idea Club, Best Leadership Books of 2022Thinkers50 Top 10 Best New Management Books for 2022Axiom Award Bronze Medalist for Business EthicsA distinguished Harvard Business School professor offers a compelling reassessment and defense of purpose as a management ethos, documenting the vast performance gains and social benefits that become...
... En savoir plus
Think Twice

Harnessing the Power of Counterintuition

par Michael J. Mauboussin ...

No matter your field, industry, or specialty, as a leader you make a series of crucial decisions every single day. And the harsh truth is that the majority of decisions—no matter how good the intentions behind them—are mismanaged, resulting in a huge toll on organizations, the people they employ, and even the people they serve.So why is it so hard to make sound decisions? In Think Twice, now in ... En savoir plus

$29.59 CAD ou Gratuit avec Kobo Plus

No matter your field, industry, or specialty, as a leader you make a series of crucial decisions every single day. And the harsh truth is that the majority of decisions—no matter how good the intentions behind them—are mismanaged, resulting in a huge toll on organizations, the people they employ, and even the people they serve.So why is it so hard to make sound decisions? In Think Twice, now in
... En savoir plus
It's Not About the Shark

The Simple Path from Problem to Answer

par David Niven ...

In the spirit of The Tipping Point and Freakonomics, David Niven presents a new way of decoding the riddles of the everyday choices we make.It's Not About the Shark opens the door to the groundbreaking science of solutions by turning problems—and how we solve them—upside down. When we have a problem, most of us zero in, take it apart, and focus until we have it solved. David Niven shows us that ... En savoir plus

$17.59 CAD

In the spirit of The Tipping Point and Freakonomics, David Niven presents a new way of decoding the riddles of the everyday choices we make.It's Not About the Shark opens the door to the groundbreaking science of solutions by turning problems—and how we solve them—upside down. When we have a problem, most of us zero in, take it apart, and focus until we have it solved. David Niven shows us that
... En savoir plus

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