Prise de décision et résolution des problèmes dans Gestion et leadership et Commerce et finance eBooks

Answering the Ultimate Question

How Net Promoter Can Transform Your Business

par Richard Owen, Laura L. Brooks PhD ...

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative ... En savoir plus

$21.99 CAD

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative
... En savoir plus
Creative Acts for Curious People

How to Think, Create, and Lead in Unconventional Ways

par Sarah Stein Greenberg, Stanford d.school ...

Collections series Stanford d.school Library
WINNER OF THE PORCHLIGHT BUSINESS BOOK AWARD • “A delightful, compelling book that offers a dazzling array of practical, thoughtful exercises designed to spark creativity, help solve problems, foster connection, and make our lives better.”—Gretchen Rubin, New York Times bestselling author and host of the Happier podcastIn an era of ambiguous, messy problems—as well as extraordinary opportunities ... En savoir plus

$16.99 CAD

WINNER OF THE PORCHLIGHT BUSINESS BOOK AWARD • “A delightful, compelling book that offers a dazzling array of practical, thoughtful exercises designed to spark creativity, help solve problems, foster connection, and make our lives better.”—Gretchen Rubin, New York Times bestselling author and host of the Happier podcastIn an era of ambiguous, messy problems—as well as extraordinary opportunities
... En savoir plus
Future-Proofing You

Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling your Destiny in an Uncertain World

par Jay Samit ...

With the right mindset and insight, anyone can become a millionaire.Are you tired of just paying bills until you die? Are you wasting your life at a job that doesn't make you fulfilled or financially secure? Then Future Proofing You: Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling Your Destiny in an Uncertain World is for you.In this life-changing book, celebrated author ... En savoir plus

$22.99 CAD

With the right mindset and insight, anyone can become a millionaire.Are you tired of just paying bills until you die? Are you wasting your life at a job that doesn't make you fulfilled or financially secure? Then Future Proofing You: Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling Your Destiny in an Uncertain World is for you.In this life-changing book, celebrated author
... En savoir plus
The Secrets of Facilitation

The SMART Guide to Getting Results with Groups

par Michael Wilkinson ...

The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other ... En savoir plus

$71.99 CAD

The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other
... En savoir plus
Negotiating with Confidence

It’s Within You: Ask the Right Questions, Analyze Every Situation, and Adapt Your Strategy to Succeed in Negotiations

par Dr. Haniyeh Yousofpour ...

Have you ever wished you could secure higher pay, land a better deal, or resolve conflicts with ease? Maybe you want to turn everyday disagreements into successful agreements and make timely, collaborative decisions.If any of these sound familiar, Negotiating with Confidence by Dr. Haniyeh Yousofpour is your essential guide. Packed with practical strategies and real-world examples, this book helps ... En savoir plus

$6.99 CAD

Have you ever wished you could secure higher pay, land a better deal, or resolve conflicts with ease? Maybe you want to turn everyday disagreements into successful agreements and make timely, collaborative decisions.If any of these sound familiar, Negotiating with Confidence by Dr. Haniyeh Yousofpour is your essential guide. Packed with practical strategies and real-world examples, this book helps
... En savoir plus
How to Change the World

Social Entrepreneurs and the Power of New Ideas, Updated Edition

par David Bornstein ...

Now published in more than twenty countries, David Bornstein's How to Change the World has become the bible for social entrepreneurship--in which men and women around the world are finding innovative solutions to a wide variety of social and economic problems. Whether delivering solar energy to Brazilian villagers, expanding work opportunities for disabled people across India, creating a network ... En savoir plus

$17.59 CAD

Now published in more than twenty countries, David Bornstein's How to Change the World has become the bible for social entrepreneurship--in which men and women around the world are finding innovative solutions to a wide variety of social and economic problems. Whether delivering solar energy to Brazilian villagers, expanding work opportunities for disabled people across India, creating a network
... En savoir plus
Perfecting Your Pitch

How to Succeed in Business and in Life by Finding Words That Work

par Ronald M. Shapiro, Jeff Barker ...

Whether you’re asking for a raise, selling but holding your price, ending a relationship, or talking to children about divorce, success is predicated on planned, effective communication. Yet, most people fail to properly prepare their message. A veteran corporate attorney, sports agent, and expert consultant, Ronald M. Shapiro has spent years developing and honing his negotiation techniques. Now*, ... En savoir plus

Prix courant $10.99 CAD Maintenant $7.99 CAD

Whether you’re asking for a raise, selling but holding your price, ending a relationship, or talking to children about divorce, success is predicated on planned, effective communication. Yet, most people fail to properly prepare their message. A veteran corporate attorney, sports agent, and expert consultant, Ronald M. Shapiro has spent years developing and honing his negotiation techniques. Now*,
... En savoir plus
Manufacturing Planning and Control for Supply Chain Management

par F. Robert Jacobs, William Berry, D. Clay Whybark, Thomas Vollmann ...

The definitive guide to manufacturing planning and control--FULLY REVISED AND UPDATED FOR THE CPIM EXAMImprove supply chain effectiveness, productivity, customer satisfaction, and profitability with help from this authoritative resource. Completely up-to-date, Manufacturing Planning and Control for Supply Chain Management: APICS/CPIM Certification Edition offers comprehensive preparation for the ... En savoir plus

$60.39 CAD

The definitive guide to manufacturing planning and control--FULLY REVISED AND UPDATED FOR THE CPIM EXAMImprove supply chain effectiveness, productivity, customer satisfaction, and profitability with help from this authoritative resource. Completely up-to-date, Manufacturing Planning and Control for Supply Chain Management: APICS/CPIM Certification Edition offers comprehensive preparation for the
... En savoir plus
Leadership at Scale

Better leadership, better results

par Claudio Feser, Michael Rennie, Nicolai Nielsen ...

"A first-class template demonstrating how to use superior leadership to drive performance in large organizations." - Paul Myners (Lord Myners), former FTSE100 Chair and Treasury MinisterLeadership effectiveness drives organizational performance, yet almost half of all organizations face some kind of leadership gap that they are not able to fill. In Leadership at Scale, McKinsey experts C laudio ... En savoir plus

$21.99 CAD

"A first-class template demonstrating how to use superior leadership to drive performance in large organizations." - Paul Myners (Lord Myners), former FTSE100 Chair and Treasury MinisterLeadership effectiveness drives organizational performance, yet almost half of all organizations face some kind of leadership gap that they are not able to fill. In Leadership at Scale, McKinsey experts C laudio
... En savoir plus
Rules of Management, The

par Richard Templar ...

A definitive code for managerial successSome people find management so easy. They appear to be natural leaders, painlessly negotiating the system, the politics, the people, and the targets.Is there something they know that the rest of us don’t? Is it something we can all learn? The answer is a resounding yes. They know the Rules of Management.These rules are the guiding principles that show you ... En savoir plus

$13.19 CAD

A definitive code for managerial successSome people find management so easy. They appear to be natural leaders, painlessly negotiating the system, the politics, the people, and the targets.Is there something they know that the rest of us don’t? Is it something we can all learn? The answer is a resounding yes. They know the Rules of Management.These rules are the guiding principles that show you
... En savoir plus
Yes to the Mess

Surprising Leadership Lessons from Jazz

par Frank J. Barrett ...

What Duke Ellington and Miles Davis teach us about leadershipHow do you cope when faced with complexity and constant change at work? Here’s what the world’s best leaders and teams do: they improvise. They invent novel responses and take calculated risks without a scripted plan or a safety net that guarantees specific outcomes. They negotiate with each other as they proceed, and they don’t dwell on ... En savoir plus

$33.59 CAD ou Gratuit avec Kobo Plus

What Duke Ellington and Miles Davis teach us about leadershipHow do you cope when faced with complexity and constant change at work? Here’s what the world’s best leaders and teams do: they improvise. They invent novel responses and take calculated risks without a scripted plan or a safety net that guarantees specific outcomes. They negotiate with each other as they proceed, and they don’t dwell on
... En savoir plus
Statistical Methods in Online A/B Testing

Statistics for data-driven business decisions and risk management in e-commerce

par Georgi Z. Georgiev ...

"Statistical Methods in Online A/B Testing" is a comprehensive guide to statistics in online controlled experiments, a.k.a. A/B tests, that tackles the difficult matter of statistical inference in a way accessible to readers with little to no prior experience with it. Each concept is built from the ground up, explained thoroughly, and illustrated with practical examples from website testing.The ... En savoir plus

$79.29 CAD

"Statistical Methods in Online A/B Testing" is a comprehensive guide to statistics in online controlled experiments, a.k.a. A/B tests, that tackles the difficult matter of statistical inference in a way accessible to readers with little to no prior experience with it. Each concept is built from the ground up, explained thoroughly, and illustrated with practical examples from website testing.The
... En savoir plus
PMP Prep Last Minute

Quick Reference Guide for PMP

par Mufaddal Khandwala ...

A Quick Reference Guide for the PMP Exam which helps the aspirants in recalling the contents & context quickly by providing short notes on the topics. Hence before the main exam and the Preparatory exams you just need to glance through this guide and get ready for the exam. This book can be used in conjunction with other revered PMP books. ... En savoir plus

$5.48 CAD

A Quick Reference Guide for the PMP Exam which helps the aspirants in recalling the contents & context quickly by providing short notes on the topics. Hence before the main exam and the Preparatory exams you just need to glance through this guide and get ready for the exam. This book can be used in conjunction with other revered PMP books.
... En savoir plus
The Difference

How Anyone Can Prosper in Even The Toughest Times

par Jean Chatzky ...

Can you really start from nothing and become truly secure financially?What’s the difference between you and Warren Buffett? Between you and your boss? Or between you and your successful neighbor? What do the financially comfortable have that you don’t?It’s not that those people were born into money, caught a lucky break, or have an Ivy League education. It’s not even that they are smarter than you ... En savoir plus

$9.99 CAD

Can you really start from nothing and become truly secure financially?What’s the difference between you and Warren Buffett? Between you and your boss? Or between you and your successful neighbor? What do the financially comfortable have that you don’t?It’s not that those people were born into money, caught a lucky break, or have an Ivy League education. It’s not even that they are smarter than you
... En savoir plus
The 4 C's Formula: Your building blocks of growth

commitment, courage, capability, and confidence.

par Dan Sullivan ...

Have you ever wondered why some people are super-achievers and seem to go from success to success while others never seem to get out of the starting blocks?In my 40 years of coaching high-achieving entrepreneurs, I've noticed that they all go through a process to help them break through to the next level of success. I call this process The 4 C's Formula.The 4 C's Formula is a universal process ... En savoir plus

$2.99 CAD

Have you ever wondered why some people are super-achievers and seem to go from success to success while others never seem to get out of the starting blocks?In my 40 years of coaching high-achieving entrepreneurs, I've noticed that they all go through a process to help them break through to the next level of success. I call this process The 4 C's Formula.The 4 C's Formula is a universal process
... En savoir plus
Your Best Meeting Ever

7 Principles for Designing Meetings That Get Things Done

par Rebecca Hinds ...

INSTANT USA TODAY BESTSELLER“Everyone wants better meetings, but no one seems to know how—until now.” —Reid Hoffman, New York Times bestselling author and cofounder of LinkedIn“Warning: This read may save you countless hours.” —Adam Grant, #1 New York Times bestselling author and host of the podcast Re:ThinkingFrom Rebecca Hinds, PhD—organ... ... En savoir plus

$20.99 CAD

INSTANT USA TODAY BESTSELLER“Everyone wants better meetings, but no one seems to know how—until now.” —Reid Hoffman, New York Times bestselling author and cofounder of LinkedIn“Warning: This read may save you countless hours.” —Adam Grant, #1 New York Times bestselling author and host of the podcast Re:ThinkingFrom Rebecca Hinds, PhD—organ...
... En savoir plus
The Burnout Fix: Overcome Overwhelm, Beat Busy, and Sustain Success in the New World of Work

par Jacinta M. Jiménez ...

Winner of getAbstract’s Readers' Choice Award 2021Named a Best Book on Burnout & Recovery for 2022 by Choosing TherapyFeatured on Business Insider as a top book to help you overcome burnoutAn evidence-based resilience toolkit to help you find better, more sustainable ways to succeed at work and lifeIn The Burnout Fix, the award-winning psychologist and board-certified leadership coach Dr. Jac... ... En savoir plus

$27.79 CAD

Winner of getAbstract’s Readers' Choice Award 2021Named a Best Book on Burnout & Recovery for 2022 by Choosing TherapyFeatured on Business Insider as a top book to help you overcome burnoutAn evidence-based resilience toolkit to help you find better, more sustainable ways to succeed at work and lifeIn The Burnout Fix, the award-winning psychologist and board-certified leadership coach Dr. Jac...
... En savoir plus
La Stratégie Océan Bleu

L'outil de référence pour s'affranchir de la concurrence

par Pierre Pichère, Brigitte Feys, 50Minutes ...

Collections Livre 16 - Gestion & Marketing ( nouvelle édition )
Un guide pratique et accessible pour comprendre le concept « Stratégie Océan Bleu »Selon la théorie économique de l' « Océan Bleu », développée par Chan Kim et Renée Mauborgne, la croissance durable des entreprises n’est possible qu’à la condition de se différencier et de se montrer plus compétitives que leurs concurrents. Ils distinguent ainsi les océans rouges, dans lesquels les produits sont ... En savoir plus

$14.99 CAD ou Gratuit avec Kobo Plus

Un guide pratique et accessible pour comprendre le concept « Stratégie Océan Bleu »Selon la théorie économique de l' « Océan Bleu », développée par Chan Kim et Renée Mauborgne, la croissance durable des entreprises n’est possible qu’à la condition de se différencier et de se montrer plus compétitives que leurs concurrents. Ils distinguent ainsi les océans rouges, dans lesquels les produits sont
... En savoir plus
Solving Tough Problems

An Open Way of Talking, Listening, and Creating New Realities

par Adam Kahane ...

Adam Kahane has worked on some of the toughest, most complex problems in the world. He started out as an expert analyst and advisor to corporations and governments, convinced of the need to calculate “the one right answer.” After an unexpected experience in South Africa during the transition away from apartheid, he got involved in facilitating a series of extraordinary high-conflict, high-stakes ... En savoir plus

$14.79 CAD

Adam Kahane has worked on some of the toughest, most complex problems in the world. He started out as an expert analyst and advisor to corporations and governments, convinced of the need to calculate “the one right answer.” After an unexpected experience in South Africa during the transition away from apartheid, he got involved in facilitating a series of extraordinary high-conflict, high-stakes
... En savoir plus
Living on the Fault Line, Revised Edition

Managing for Shareholder Value in Any Economy

par Geoffrey A. Moore ...

The fault line -- that dangerous, unstable seam in the economy where powerful innovations and savage competition meet and create market-shattering tremors. Every company lives on it; no manager can control it.In the original edition of Living on the Fault Line, Geoffrey Moore presented a compelling argument for using shareholder value (or share price) as the key driver in management decisions. ... En savoir plus

$16.99 CAD

The fault line -- that dangerous, unstable seam in the economy where powerful innovations and savage competition meet and create market-shattering tremors. Every company lives on it; no manager can control it.In the original edition of Living on the Fault Line, Geoffrey Moore presented a compelling argument for using shareholder value (or share price) as the key driver in management decisions.
... En savoir plus
How to Not Know

The Value of Uncertainty in a World that Demands Answers

par Simone Stolzoff ...

National Bestseller**"Spectacular." —Daniel PinkA guide to dealing with uncertainty at a time when our lives have never felt less certain.**From our careers to our politics to our personal lives, the future is unknown. And yet, our capacity to tolerate this uncertainty is in decline. How to Not Know will help you prepare for and even appreciate the uncertainty that surrounds us.Through gripping ... En savoir plus

$30.39 CAD

National Bestseller**"Spectacular." —Daniel PinkA guide to dealing with uncertainty at a time when our lives have never felt less certain.**From our careers to our politics to our personal lives, the future is unknown. And yet, our capacity to tolerate this uncertainty is in decline. How to Not Know will help you prepare for and even appreciate the uncertainty that surrounds us.Through gripping
... En savoir plus
Teambuilding That Gets Results

Essential Plans and Activities for Creating Effective Teams

par Harriet Diamond, Linda Eve Diamond ...

Collections series Quick Start Your Business
Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building ... En savoir plus

$21.59 CAD

Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building
... En savoir plus
The Analytical Marketer

How to Transform Your Marketing Organization

par Adele Sweetwood ...

How to lead the changeAnalytics are driving big changes, not only in what marketing departments do but in how they are organized, staffed, led, and run. Leaders are grappling with issues that range from building an analytically driven marketing organization and determining the kinds of structure and talent that are needed to leading interactions with IT, finance, and sales and creating a unified ... En savoir plus

$36.79 CAD ou Gratuit avec Kobo Plus

How to lead the changeAnalytics are driving big changes, not only in what marketing departments do but in how they are organized, staffed, led, and run. Leaders are grappling with issues that range from building an analytically driven marketing organization and determining the kinds of structure and talent that are needed to leading interactions with IT, finance, and sales and creating a unified
... En savoir plus
Pivot or Die

How Leaders Thrive When Everything Changes

par Gary Shapiro ...

From Gary Shapiro, New York Times bestselling author and head of CES and the Consumer Technology Association, a manifesto for today’s top executives, entrepreneurs, and leaders: pivot or die.As CEO of the Consumer Technology Association ®, owner and producer of CES ®, Gary Shapiro has had a front row seat to the launch of nearly every recent major technology. He's seen tech companies rise and fall ... En savoir plus

$18.99 CAD

From Gary Shapiro, New York Times bestselling author and head of CES and the Consumer Technology Association, a manifesto for today’s top executives, entrepreneurs, and leaders: pivot or die.As CEO of the Consumer Technology Association ®, owner and producer of CES ®, Gary Shapiro has had a front row seat to the launch of nearly every recent major technology. He's seen tech companies rise and fall
... En savoir plus

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