Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

Customer Relationships as Strategic Business Assets

by Emmanuel Israel Samuel Ajabor ...

**Customer Relationships as Strategic Business Assets** is a practical CRM training manual for business owners, managers, sales teams, service professionals, and students. It explains how to improve customer retention, loyalty, revenue, complaint handling, customer data, follow-up, and long-term value through professional, human-centred CRM practice. ... Read more

$9.99 CAD or Free with Kobo Plus

**Customer Relationships as Strategic Business Assets** is a practical CRM training manual for business owners, managers, sales teams, service professionals, and students. It explains how to improve customer retention, loyalty, revenue, complaint handling, customer data, follow-up, and long-term value through professional, human-centred CRM practice.
... Read more
The UnEthical Leader

by Sfiso Tshabalala ...

They don't break you with force.They break you with promotions, silence and "just this once".Corruption doesn't start with a suitcase of cash.It starts with a favour. A gift. A meeting you're not supposed totalk about.The UnEthical Leader is a brutal, unflinching guide to how ethical professionals are captured inside modern organisations, and how to escape without losing your career, your freedom ... Read more

$13.99 CAD or Free with Kobo Plus

They don't break you with force.They break you with promotions, silence and "just this once".Corruption doesn't start with a suitcase of cash.It starts with a favour. A gift. A meeting you're not supposed totalk about.The UnEthical Leader is a brutal, unflinching guide to how ethical professionals are captured inside modern organisations, and how to escape without losing your career, your freedom
... Read more
Mellemlederens dilemmaer

by Dorte Cohr Lützen ...

At være mellemleder beskrives ofte som at være en lus mellem to negle; en der bliver klemt fra mange sider. Og ikke nok med det; mellemlederen bliver også ofte beskrevet som en overflødig instans, en forhindring for forandringer og produktivitet i virksomheden.Men mellemlederen er et vigtigt led i en organisation, et led med afgørende betydning både for stemningen og effektiviteten på ... Read more

$21.19 CAD

At være mellemleder beskrives ofte som at være en lus mellem to negle; en der bliver klemt fra mange sider. Og ikke nok med det; mellemlederen bliver også ofte beskrevet som en overflødig instans, en forhindring for forandringer og produktivitet i virksomheden.Men mellemlederen er et vigtigt led i en organisation, et led med afgørende betydning både for stemningen og effektiviteten på
... Read more
Mindset de explorador

por que algumas pessoas veem as coisas claramente e outras não

by Julia Galef ...

Quando se trata do que acreditamos, os humanos veem o que querem ver. Em outras palavras, temos o que Julia Galef chama de mindset de soldado. Do tribalismo e do pensamento positivo à racionalização em nossas vidas pessoais e tudo mais, somos levados a defender as ideias em que mais queremos acreditar — e a derrubar aquelas em que não acreditamos. Mas, se quisermos acertar as coisas com mais ... Read more

$15.99 CAD

Quando se trata do que acreditamos, os humanos veem o que querem ver. Em outras palavras, temos o que Julia Galef chama de mindset de soldado. Do tribalismo e do pensamento positivo à racionalização em nossas vidas pessoais e tudo mais, somos levados a defender as ideias em que mais queremos acreditar — e a derrubar aquelas em que não acreditamos. Mas, se quisermos acertar as coisas com mais
... Read more
How to Take Action for Successful Performance Management

A Pragmatic Constructivist Approach

by Professor Falconer Mitchell, Hanne Nørreklit, PhD ...

This book is intended for practitioners, students, and researchers who are interested in designing, using, assessing, and researching performance management systems.Managerial personnel involved in such activity will hold many beliefs about how their organization functions. This text uses the philosophy of pragmatic constructivism to show how managerial beliefs that underlie action can be made ... Read more

$22.89 CAD

This book is intended for practitioners, students, and researchers who are interested in designing, using, assessing, and researching performance management systems.Managerial personnel involved in such activity will hold many beliefs about how their organization functions. This text uses the philosophy of pragmatic constructivism to show how managerial beliefs that underlie action can be made
... Read more
Business Leadership Under Fire: Nine Steps to Rescue and Transform Organizations

by Pepyn Dinandt ...

Disaster, disruption and change are recurring challenges in business. We are used to reading about the successful disruptors of established industries (Tesla, Amazon, Netflix, Uber, etc.), but what about the companies they disrupted? What ever happened to them? How did they cope? And more importantly, what are the secrets of making a business thrive again? "Business Leadership Under Fire: Nine ... Read more

$17.99 CAD

Disaster, disruption and change are recurring challenges in business. We are used to reading about the successful disruptors of established industries (Tesla, Amazon, Netflix, Uber, etc.), but what about the companies they disrupted? What ever happened to them? How did they cope? And more importantly, what are the secrets of making a business thrive again? "Business Leadership Under Fire: Nine
... Read more
Hire Your First Employee

by Rhonda Abrams ...

If you want to grow your business, you need help. Hire Your First Employee: The entrepreneur’s guide to finding, choosing and leading great people guides you step by step through everything you need to make the decision to hire, find the right people and lead & manage your team.It’s all here—the hard facts like taxes and laws and the inspiring guidance that helps make you, your employees and your ... Read more

$27.49 CAD

If you want to grow your business, you need help. Hire Your First Employee: The entrepreneur’s guide to finding, choosing and leading great people guides you step by step through everything you need to make the decision to hire, find the right people and lead & manage your team.It’s all here—the hard facts like taxes and laws and the inspiring guidance that helps make you, your employees and your
... Read more
Decision making in 4 steps

Strategies and operational steps for effective decision making and choice in uncertain contexts

by Stefano Calicchio ...

Why is it so important to understand what drives us to act in everyday life? How do we make decisions? What thought structures do we follow to determine our choices?In this guide you will find a simple, clear and comprehensive explanation of what it means to make a decision and how to improve the process of choosing in the face of uncertainty. Every day people have to make estimates, evaluations ... Read more

$1.99 CAD or Free with Kobo Plus

Why is it so important to understand what drives us to act in everyday life? How do we make decisions? What thought structures do we follow to determine our choices?In this guide you will find a simple, clear and comprehensive explanation of what it means to make a decision and how to improve the process of choosing in the face of uncertainty. Every day people have to make estimates, evaluations
... Read more
100 modi per risolvere ogni problema visivamente

by Kevin Duncan ...

Le persone trovano spesso difficile esprimere idee e risolvere i problemi con le sole parole. I diagrammi sono un modo molto più semplice per chiarire i pensieri e comunicare. Questo agile libro raccoglie i diagrammi più efficaci utilizzati da consulenti, accademici, studenti di MBA e brillanti leader di tutto il mondo per facilitare ragionamento e pensiero. 100 modi per risolvere ogni problema ... Read more

$14.99 CAD

Le persone trovano spesso difficile esprimere idee e risolvere i problemi con le sole parole. I diagrammi sono un modo molto più semplice per chiarire i pensieri e comunicare. Questo agile libro raccoglie i diagrammi più efficaci utilizzati da consulenti, accademici, studenti di MBA e brillanti leader di tutto il mondo per facilitare ragionamento e pensiero. 100 modi per risolvere ogni problema
... Read more
Caveman Delegation - The Leadership Secret That's Been Around Since the Stone Age

by Dallas Burnett ...

To the overworked, overwhelmed, and burned-out leaders of the world-what if the secret to getting more done while reducing stress has been around since the dawn of time?In Caveman Delegation, performance management expert Dallas Burnett uncovers the simple yet powerful delegation framework that high-performing leaders have used for centuries. Drawing on real-world case studies, Enneagram insights, ... Read more

$9.89 CAD

To the overworked, overwhelmed, and burned-out leaders of the world-what if the secret to getting more done while reducing stress has been around since the dawn of time?In Caveman Delegation, performance management expert Dallas Burnett uncovers the simple yet powerful delegation framework that high-performing leaders have used for centuries. Drawing on real-world case studies, Enneagram insights,
... Read more
Debt Free Month

Prepare yourself to immediately be debt free for life?

by Sugeng Wawa ...

If you have hundreds of millions and billions in debtwill finish with this eBook solutionLike most people in general, if you are trapped in a condition. DUCK CLOSE HOLES because debt will certainly have difficulty sleeping every day, health declines, household relationships are on the verge of collapse.Problems come repeatedly, friends stay away .. like no one can help.It doesn't matter how much ... Read more

$13.73 CAD or Free with Kobo Plus

If you have hundreds of millions and billions in debtwill finish with this eBook solutionLike most people in general, if you are trapped in a condition. DUCK CLOSE HOLES because debt will certainly have difficulty sleeping every day, health declines, household relationships are on the verge of collapse.Problems come repeatedly, friends stay away .. like no one can help.It doesn't matter how much
... Read more
AI Blindness：Why Decisions You Never See Are Being Made in Your Name

AI Cognitive Failure Series™, #6

by Jim Cen ...

Series Book 6 - AI Cognitive Failure Series™
SERIES INTRODUCTION: Two Series, One SystemWhy You Picked Up This BookSomething in your AI practice isn't working. Maybe you deployed AI, and it didn't deliver. Maybe it worked at first and then quietly stopped. Maybe it's working right now, but you can't shake the feeling that something is off.You're not wrong. Something is off. And it's not your technology.The One Insight That Connects ... Read more

$28.99 CAD or Free with Kobo Plus

SERIES INTRODUCTION: Two Series, One SystemWhy You Picked Up This BookSomething in your AI practice isn't working. Maybe you deployed AI, and it didn't deliver. Maybe it worked at first and then quietly stopped. Maybe it's working right now, but you can't shake the feeling that something is off.You're not wrong. Something is off. And it's not your technology.The One Insight That Connects
... Read more
Effective Problem Solving

by Neil Thompson ...

Series series Practice Manuals for Busy Professionals
A bumper book of powerful problem-solving tools and techniques presented clearly and concisely by a highly respected author.Practitioners across the range of human services and managers in all sectors are constantly faced with problems of various kinds. Each of these is unique, however there will be general patterns that we can learn from. This book draws upon the author's extensive experience in ... Read more

$57.70 CAD

A bumper book of powerful problem-solving tools and techniques presented clearly and concisely by a highly respected author.Practitioners across the range of human services and managers in all sectors are constantly faced with problems of various kinds. Each of these is unique, however there will be general patterns that we can learn from. This book draws upon the author's extensive experience in
... Read more
Lost Laws Of Money

by Camden Merrik ...

Do you feel like no matter how hard you work, real financial freedom always stays just out of reach?Are you looking for a clear, proven system to build wealth that doesn't require a finance degree or a six-figure salary?Do you want to finally understand how money truly works and start making it work for you?If you answered YES to at least one of these questions, you MUST KEEP READING...Unlock the ... Read more

$6.99 CAD or Free with Kobo Plus

Do you feel like no matter how hard you work, real financial freedom always stays just out of reach?Are you looking for a clear, proven system to build wealth that doesn't require a finance degree or a six-figure salary?Do you want to finally understand how money truly works and start making it work for you?If you answered YES to at least one of these questions, you MUST KEEP READING...Unlock the
... Read more
The Relationship Economy of One

by Emmanuel Israel Samuel Ajabor ...

Here is a description within the required **50–4,000 characters**:**The Relationship Economy of One** explores why today's customers no longer want to be treated as segments, numbers, or transactions. They expect recognition, relevance, memory, and meaningful human connection in every interaction. Written by **Ajabor Emmanuel**, this book shows how organisations can move beyond generic customer ... Read more

$5.99 CAD or Free with Kobo Plus

Here is a description within the required **50–4,000 characters**:**The Relationship Economy of One** explores why today's customers no longer want to be treated as segments, numbers, or transactions. They expect recognition, relevance, memory, and meaningful human connection in every interaction. Written by **Ajabor Emmanuel**, this book shows how organisations can move beyond generic customer
... Read more
Einen harmonischen Arbeitsplatz schaffen

So hast du Freunde bei deiner Arbeit

by Fabienne P. ...

Ein harmonischer Arbeitsplatz ist mehr als nur ein angenehmes Umfeld – er ist ein Schlüssel für langfristigen Erfolg, sowohl für Dich persönlich als auch für das Unternehmen, in dem Du arbeitest. Die Atmosphäre am Arbeitsplatz hat direkten Einfluss auf Deine Motivation, Deine Produktivität und Deine Gesundheit. Ein harmonisches Arbeitsumfeld fördert nicht nur die Effizienz, sondern auch das ... Read more

$12.99 CAD

Ein harmonischer Arbeitsplatz ist mehr als nur ein angenehmes Umfeld – er ist ein Schlüssel für langfristigen Erfolg, sowohl für Dich persönlich als auch für das Unternehmen, in dem Du arbeitest. Die Atmosphäre am Arbeitsplatz hat direkten Einfluss auf Deine Motivation, Deine Produktivität und Deine Gesundheit. Ein harmonisches Arbeitsumfeld fördert nicht nur die Effizienz, sondern auch das
... Read more
The Artificial Intelligence Survival Guide for: Legal Professionals

by Dr. Synthia Speaks ...

Series Book 4 - The Artificial Intelligence Survival Guide
"Dr. Synthia Speaks" emerges as a pioneering figure in the realm of artificial intelligence,an entirely AI-generated personality and the visionary author behind "The ArtificialIntelligence Survival Guide for: Legal Professionals." Crafted through advanced AIalgorithms, Dr. Synthia represents the fusion of extensive data and machine learning,embodying the transformative power of AI in engaging with ... Read more

$13.73 CAD or Free with Kobo Plus

"Dr. Synthia Speaks" emerges as a pioneering figure in the realm of artificial intelligence,an entirely AI-generated personality and the visionary author behind "The ArtificialIntelligence Survival Guide for: Legal Professionals." Crafted through advanced AIalgorithms, Dr. Synthia represents the fusion of extensive data and machine learning,embodying the transformative power of AI in engaging with
... Read more
Hora de avançar

como desenvolver as habilidades para vencer na vida, nos relacionamentos e negócios

by Rogério Vale ...

Este livro vai ajudar você a alcançar seus sonhos e criar um futuro brilhante, repleto de conquistas e realizações. Em Hora de Avançar - como desenvolver as habilidades para vencer na vida, nos relacionamentos e nos negócios, você será conduzido por uma jornada de descobertas e crescimento.Ao longo das páginas deste poderoso guia, você explorará conceitos clássicos e inovadores do desenvolvimento ... Read more

$7.99 CAD or Free with Kobo Plus

Este livro vai ajudar você a alcançar seus sonhos e criar um futuro brilhante, repleto de conquistas e realizações. Em Hora de Avançar - como desenvolver as habilidades para vencer na vida, nos relacionamentos e nos negócios, você será conduzido por uma jornada de descobertas e crescimento.Ao longo das páginas deste poderoso guia, você explorará conceitos clássicos e inovadores do desenvolvimento
... Read more
Milton Friedman

Nobel ödüllü ekonomist ve serbest piyasa savunucusu

by Ariane de Saeger ...

Translated by Baris Şahin ...

Bu pratik ve özlü kitapla Milton Friedman'ın fikirlerini sadece 50 dakikada öğrenin. Friedman, ABD'nin en önemli ekonomik dönemlerinin çoğunda yaşamış Nobel ödüllü bir ekonomistti: Kükreyen Yirmiler, Wall Street Çöküşü ve İkinci Dünya Savaşı'na tanıklık etti. Çalışmaları, özellikle tüketim analizi, para tarihi ve teorisi ve ekonomik düşünce dahil olmak üzere ekonominin çeşitli alanlarını ... Read more

$14.99 CAD

Bu pratik ve özlü kitapla Milton Friedman'ın fikirlerini sadece 50 dakikada öğrenin. Friedman, ABD'nin en önemli ekonomik dönemlerinin çoğunda yaşamış Nobel ödüllü bir ekonomistti: Kükreyen Yirmiler, Wall Street Çöküşü ve İkinci Dünya Savaşı'na tanıklık etti. Çalışmaları, özellikle tüketim analizi, para tarihi ve teorisi ve ekonomik düşünce dahil olmak üzere ekonominin çeşitli alanlarını
... Read more
God Wants You To Have Enough Cash

by Lauren Megan ...

The vast majority of Americans are seeking additional income to sustain their fight against the high costs of daily expenses. Others are relying on the laws of attraction, laws of manifestation, or the laws of assumption. Yes, these laws can make things happen for some, but not most. Why is that? Are there other laws of the universe, nature, or the Creator that can take you directly to your ... Read more

$33.99 CAD or Free with Kobo Plus

The vast majority of Americans are seeking additional income to sustain their fight against the high costs of daily expenses. Others are relying on the laws of attraction, laws of manifestation, or the laws of assumption. Yes, these laws can make things happen for some, but not most. Why is that? Are there other laws of the universe, nature, or the Creator that can take you directly to your
... Read more
The World Is Your Oyster

The Guide to Finding Great Investments Around the Globe

by Jeff D. Opdyke ...

How Jeff D. Opdyke became a successful international investor is an Everyman tale that began thirteen years ago when he discarded conventional wisdom. At the time, Wall Street’s pros insisted that average investors buy domestic mutual funds that invest overseas. But Jeff ignored their tepid advice. Instead, he opted for the intrepid, opening bank and brokerage accounts from New Zealand to Hong ... Read more

$6.99 CAD

How Jeff D. Opdyke became a successful international investor is an Everyman tale that began thirteen years ago when he discarded conventional wisdom. At the time, Wall Street’s pros insisted that average investors buy domestic mutual funds that invest overseas. But Jeff ignored their tepid advice. Instead, he opted for the intrepid, opening bank and brokerage accounts from New Zealand to Hong
... Read more
How to Build a Billion-Dollar Startup

by Sachin Naha ...

Have you ever dreamt of building something revolutionary? Something that changes the world and becomes a billion-dollar success story.This book, " How to Build a Billion-Dollar Startup," will be your compass on that journey. We'll take you on an immersive adventure, filled with inspiring stories, practical tips, and the secrets behind the most successful startups.Imagine yourself as the hero of ... Read more

$5.99 CAD or Free with Kobo Plus

Have you ever dreamt of building something revolutionary? Something that changes the world and becomes a billion-dollar success story.This book, " How to Build a Billion-Dollar Startup," will be your compass on that journey. We'll take you on an immersive adventure, filled with inspiring stories, practical tips, and the secrets behind the most successful startups.Imagine yourself as the hero of
... Read more
Anchor System Thinking

The Art of Situational Analysis, Problem Solving, and Strategic Planning for Yourself, Your Organization, and Society

by A. I. Shoukry ...

Searching for calm waters in a turbulent life? In an increasingly complex world, the need to understand where you stand and where you are going is fundamental on the personal, organizational, and societal level.A. I. Shoukry—author of the bestselling book In or Out—introduces us to his innovative concept; anchor system thinking.You are a vessel in the sea of life. Whether you like it or not, ... Read more

$13.73 CAD or Free with Kobo Plus

Searching for calm waters in a turbulent life? In an increasingly complex world, the need to understand where you stand and where you are going is fundamental on the personal, organizational, and societal level.A. I. Shoukry—author of the bestselling book In or Out—introduces us to his innovative concept; anchor system thinking.You are a vessel in the sea of life. Whether you like it or not,
... Read more
Virtual Teams

Holding the Center When You Can't Meet Face-to-Face

by Carlos Valdes-Dapena ...

In the face of the COVID-19 virus, organizations large and small are shuttering offices and factories, requiring as much work as possible be done from peoples’ homes. The book draws on the insights of the author's earlier book, Lessons from Mars, providing a set of the powerful tools and exercises developed within the Mars Corporation to create high performance teams. These tools have been adapted ... Read more

$4.99 CAD

In the face of the COVID-19 virus, organizations large and small are shuttering offices and factories, requiring as much work as possible be done from peoples’ homes. The book draws on the insights of the author's earlier book, Lessons from Mars, providing a set of the powerful tools and exercises developed within the Mars Corporation to create high performance teams. These tools have been adapted
... Read more

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