Customer Service in Marketing & Sales & Business & Finance Audiobooks

Audiobook

Audiobook

New Sales. Simplified.

The Essential Handbook for Prospecting and New Business Development

by Mike Weinberg ...

Narrated by Mike Weinberg ...

Unabridged

8 hours 1 min

The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers.Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals.With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most ... Read more

$34.99 CAD

The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers.Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals.With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most
... Read more
Audiobook

Audiobook

Relationships 101

by John C. Maxwell ...

Narrated by Sean Runnette ...

Unabridged

1 hour 45 min

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In ... Read more

$26.99 CAD

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In
... Read more
Audiobook

Audiobook

The Psychology of Selling

Increase Your Sales Faster and Easier Than You Ever Thought Possible

by Brian Tracy ...

Narrated by Brian Tracy ...

Unabridged

6 hours 18 min

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Read more

Was $35.99 CAD Now $28.84 CAD or Free with Kobo Plus

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available
... Read more
Audiobook

Audiobook

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston ...

Narrated by Arthur Morey ...

Unabridged

7 hours 53 min

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Read more

$34.99 CAD

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his
... Read more
Audiobook

Audiobook

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

by Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman ...

Narrated by Steve Kramer ...

Unabridged

8 hours 40 min

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Read more

$26.00 CAD

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and
... Read more
Audiobook

Audiobook

Mom Test, The

How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You

by Rob Fitzpatrick ...

Narrated by Rob Fitzpatrick ...

Unabridged

3 hours 50 min

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of ... Read more

$20.60 CAD or Free with Kobo Plus

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of
... Read more
Audiobook

Audiobook

Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales

by Ace McCloud ...

Narrated by Joshua Mackey ...

Unabridged

1 hour 48 min

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career ... Read more

$10.09 CAD or Free with Kobo Plus

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career
... Read more
Audiobook

Audiobook

Emotional Intelligence What Makes an Effective Leader HBR

by Daniel Goleman ...

Narrated by Deaver Brown ...

Series series Harvard Business Press
Unabridged

51 min

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others. ... Read more

$4.11 CAD or Free with Kobo Plus

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others.
... Read more
Audiobook

Audiobook

The Lost Art of Closing

Winning the Ten Commitments That Drive Sales

by Anthony Iannarino ...

Narrated by Anthony Iannarino ...

Unabridged

5 hours 9 min

For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the "take delivery" close to the "now or never" close.But these tactics often alienated customers, leading to fads for the "soft" close or even abandoning the idea of closing altogether. It sounded great in theory, but the ... Read more

Was $38.99 CAD Now $26.10 CAD or Free with Kobo Plus

For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the "take delivery" close to the "now or never" close.But these tactics often alienated customers, leading to fads for the "soft" close or even abandoning the idea of closing altogether. It sounded great in theory, but the
... Read more
Audiobook

Audiobook

The JOLT Effect

How High Performers Overcome Customer Indecision

by Matthew Dixon, Ted McKenna ...

Narrated by Matthew Dixon, Ted McKenna ...

Unabridged

5 hours 47 min

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Read more

$23.00 CAD

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
... Read more
Audiobook

Audiobook

The Customer Success Professional's Handbook

How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

by Ashvin Vaidyanathan, Ruben Rabago ...

Narrated by Daniel Henning ...

Unabridged

7 hours 22 min

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

$28.84 CAD or Free with Kobo Plus

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to
... Read more
Audiobook

Audiobook

Systems Thinking: A Guide to Strategic Planning, Problem Solving, and Creating Lasting Results for Your Business

by Martin J. Brockman ...

Narrated by Nick Dolle ...

Unabridged

27 min

Rapidly grow your business while staying sane, focused and fulfilledToday only, get this audio bestseller for a special price.What if you could generate rapid, profitable growth to fund your desired lifestyle?Imagine making your business run without you, so you're free to choose how to spend your time?Would you like to stay sane, focused & fulfilled despite the challenges of life in business?Here ... Read more

$5.69 CAD or Free with Kobo Plus

Rapidly grow your business while staying sane, focused and fulfilledToday only, get this audio bestseller for a special price.What if you could generate rapid, profitable growth to fund your desired lifestyle?Imagine making your business run without you, so you're free to choose how to spend your time?Would you like to stay sane, focused & fulfilled despite the challenges of life in business?Here
... Read more
Audiobook

Audiobook

The Trusted Advisor

20th Anniversary Edition

by David H. Maister, Robert M. Galford, Charles H. Green ...

Narrated by BJ Harrison ...

Unabridged

10 hours 38 min

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this ... Read more

$35.72 CAD or Free with Kobo Plus

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this
... Read more
Audiobook

Audiobook

New Gold Standard, The

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph A. Michelli ...

Narrated by Joseph A. Michelli, Tom Parks ...

Unabridged

8 hours 12 min

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold ... Read more

$49.46 CAD

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold
... Read more
Audiobook

Audiobook

Be Our Guest

Perfecting the Art of Customer Service

by The Disney Institute, Theodore Kinni ...

Narrated by Barry Abrams ...

Unabridged

5 hours 26 min

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality ... Read more

$26.10 CAD or Free with Kobo Plus

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality
... Read more
Audiobook

Audiobook

Trusted

The Proven Path to Customer Loyalty and Business Growth

by Natalie Doyle Oldfield ...

Narrated by Natalie Doyle Oldfield ...

Unabridged

3 hours 43 min

Trusted: The Proven Path to Customer Loyalty and Business Growth reveals how top companies harness trust to secure their market dominance and drive substantial growth.Expert Natalie Doyle Oldfield, a leading authority on trust in business, provides a proven framework for turning customer trust into a powerful revenue engine.Drawing from research and real-world success stories, Oldfield outlines ... Read more

$13.73 CAD or Free with Kobo Plus

Trusted: The Proven Path to Customer Loyalty and Business Growth reveals how top companies harness trust to secure their market dominance and drive substantial growth.Expert Natalie Doyle Oldfield, a leading authority on trust in business, provides a proven framework for turning customer trust into a powerful revenue engine.Drawing from research and real-world success stories, Oldfield outlines
... Read more
Audiobook

Audiobook

Personalized

Customer Strategy in the Age of AI

by Mark Abraham, David C. Edelman ...

Narrated by Christopher Douyard ...

Unabridged

8 hours 12 min

Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization: ... Read more

$28.84 CAD or Free with Kobo Plus

Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization:
... Read more
Audiobook

Audiobook

Selling the Hug Your Customers Way

The Proven Process for Becoming a Passionate and Successful Salesperson For Life

by Jack Mitchell ...

Unabridged

8 hours 33 min

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one ... Read more

$28.84 CAD or Free with Kobo Plus

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one
... Read more
Audiobook

Audiobook

Lean Customer Development

Building Products Your Customers Will Buy

by Cindy Alvarez ...

Narrated by Chelsea Kwoka ...

Unabridged

7 hours 23 min

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you'll learn how your prospective customers ... Read more

$28.84 CAD or Free with Kobo Plus

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you'll learn how your prospective customers
... Read more
Audiobook

Audiobook

We First

How Brands and Consumers Use Social Media To Build a Better World

by Simon Mainwaring ...

Narrated by John Lee ...

Unabridged

10 hours 25 min

A social media expert with global experience with many of the world's biggest brands—including Nike, Toyota, and Motorola—Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases.These innovative private ... Read more

$35.72 CAD or Free with Kobo Plus

A social media expert with global experience with many of the world's biggest brands—including Nike, Toyota, and Motorola—Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases.These innovative private
... Read more
Audiobook

Audiobook

The Shopping Revolution

How Successful Retailers Win Customers in an Era of Endless Disruption

by Barbara E. Kahn ...

Narrated by Lisa Larsen ...

Unabridged

5 hours

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their ... Read more

$26.10 CAD or Free with Kobo Plus

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their
... Read more
Audiobook

Audiobook

Build Something People Talk About Endlessly

Word-of-Mouth Strategies That Scale Organically

by Ahmed Musa ...

Narrated by Digital Voice Archie G ...

Unabridged

3 hours 25 min

This audiobook is narrated by a digital voice.You can’t buy word-of-mouth. You earn it — by being unforgettable.Build Something People Talk About Endlessly: Word-of-Mouth Strategies That Scale Organically hands you the raw, real-deal tactics to create a brand so sticky, people can’t shut up about it.This isn’t about going viral once. It’s about becoming the default recommendation in your niche. ... Read more

$10.99 CAD or Free with Kobo Plus

This audiobook is narrated by a digital voice.You can’t buy word-of-mouth. You earn it — by being unforgettable.Build Something People Talk About Endlessly: Word-of-Mouth Strategies That Scale Organically hands you the raw, real-deal tactics to create a brand so sticky, people can’t shut up about it.This isn’t about going viral once. It’s about becoming the default recommendation in your niche.
... Read more
Audiobook

Audiobook

Ultimate Guide to Launching Your Podcast, The

Podcasting

by StanTheMan Peters, StanTheMan Peters ...

Narrated by Stan Peters ...

Unabridged

31 min

The podcasting has become one of the most influential platforms with ideas, sharing stories, and connecting with a worldwide audience. The Ultimate Guide to Launching Your Podcast can help you pursue setting up your own podcast without breaking your bank account. Also, if you're a storyteller, an expert in a specific field, social influencer or simply someone with a passion to share, this book ... Read more

$13.73 CAD or Free with Kobo Plus

The podcasting has become one of the most influential platforms with ideas, sharing stories, and connecting with a worldwide audience. The Ultimate Guide to Launching Your Podcast can help you pursue setting up your own podcast without breaking your bank account. Also, if you're a storyteller, an expert in a specific field, social influencer or simply someone with a passion to share, this book
... Read more
Audiobook

Audiobook

The High-Net-Worth Advisor

Turning Client Relationships into Reliable Revenue

by David V. Lorenzo ...

Narrated by David V. Lorenzo ...

Unabridged

6 hours

The High-Net-Worth Advisor: Turning Client Relationships into Reliable Revenue is a behavioral operating system for attorneys, CPAs, wealth managers, and consultants who want to build practices around clients with $5 million or more in investable assets and business owners generating $10 million or more in annual revenue. Drawing on 200 in-depth interviews and a study of over 2,000 professionals, ... Read more

$26.10 CAD

PRE-ORDER

The High-Net-Worth Advisor: Turning Client Relationships into Reliable Revenue is a behavioral operating system for attorneys, CPAs, wealth managers, and consultants who want to build practices around clients with $5 million or more in investable assets and business owners generating $10 million or more in annual revenue. Drawing on 200 in-depth interviews and a study of over 2,000 professionals,
... Read more

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Customer Service Audiobooks

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