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“vinay iyer”

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  • The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

    de Reza Soudagar, Vinay Iyer, Volker Hildebrand ...
    “This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”—Paul Greenberg, author of ... Leer más

    $31.99 USD

  • Audiolibro

    The Customer Experience Edge

    Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

    de Reza Soudagar, Vinay Iyer, Volker Hildebrand ...

    Completo

    8 hora 44 minutos

    “This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”-Paul Greenberg, author of ... Leer más

    $19.99 USD

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  • Audiolibro

    Steve Jobs

    de Walter Isaacson ...
    Narrado por Dylan Baker ...

    Abreviado

    9 hora 4 minutos

    2012 Audie Award Finalist for Audiobook of the YearWalter Isaacson’s “enthralling” (The New Yorker) worldwide bestselling biography of Apple cofounder Steve Jobs.Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the ... Leer más

    $25.99 USD

    Disponible también en: eBook

    Disponible también en: eBook

  • The McGraw-Hill 36-Hour Course: Organizational Development

    de Stephen Balzac ...
    Series series McGraw-Hill 36-Hour Courses
    Take a crash course in one of today's most important business skills--organizational development!Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the ... Leer más

    $12.99 USD

  • The Talent Management Handbook, Second Edition: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best People

    de Lance A. Berger, Dorothy R. Berger ...
    THE DEFINITIVE GUIDE TO FINDING, DEVELOPING, AND KEEPING THE BEST TALENTThe most comprehensive book of its kind, The Talent Management Handbook has become the go-to resource for HR professionals, CEOs, and business leaders who want to take the lead in building a diverse, talented, and motivated workforce. Each section of this book offers state-of-the-art processes, step-by-step practical ... Leer más

    $48.99 USD

  • The Laws of Subtraction: 6 Simple Rules for Winning in the Age of Excess Everything

    de Matthew May ...
    The Laws of Subtraction features contributions by over 50 highly regarded thinkers, creatives, and executives.On Law #1: What Isn't There Can Often Trump What Is"When you reduce the number of doors that someone can walk through, more people walk through the one that you want them to walk through." -- SCOTT BELSKY, founder and CEO of Behance and author of Making Ideas HappenOn Law #2: The Simplest ... Leer más

    $16.99 USD

  • Handbook For Writing Proposals, Second Edition

    de Robert J. Hamper, L. Sue Baugh ...
    Proven techniques and invaluable advice for writing winning business proposals—revised and updated!What makes a winning business proposal? It highlights your skills and services, meets your client's needs, and clearly sets you apart from the competition.Since 1995, Handbook for Writing Proposals has helped thousands of professionals develop winning proposals. This exceptional handbook guides you ... Leer más

    $18.79 USD

  • The McGraw-Hill 36-Hour Course Product Development

    de Andrea Belz ...
    Series series McGraw-Hill 36-Hour Courses
    Learn the Secrets Behind World-Class Product DevelopmentIn a world overloaded with new products and services, making a single offering stand out is a Herculean task. Or is it? Market leaders are developing innovative processes that all but guarantee the success of their new products--and now their secrets are available to you.The McGraw-Hill 36-Hour Course: Product Development gives you the ... Leer más

    $17.99 USD

  • Leading Teams

    Expert Solutions to Everyday Challenges

    de Harvard Business Review ...
    Series series Pocket Mentor
    Leading productive teams requires laying the groundwork for success and following through effectively. This guide offers immediately actionable advice on how to choose the right team members; clarify goals, rules, and responsibilities; foster trust, creativity, and risk taking; and resolve conflicts and maximize productivity.The Pocket Mentor Series offers immediate solutions to common challenges ... Leer más

    $11.99 USD o gratis con Kobo Plus

  • Grant Writing 101: Everything You Need to Start Raising Funds Today

    de Victoria Johnson ...
    A Crash Course in Writing Powerful, Persuasive Grants!"Grant Writing 101 provides straightforward and effective strategies for improving results. It is a wonderful reference guide for experienced fundraisers and an invaluable 'how-to' manual for those starting their careers."—Emmett D. Carson, Ph.D., CEO and President, Silicon Valley Community Foundation"This new book is an essential tool in ... Leer más

    $17.29 USD

  • Service Innovation: How to Go from Customer Needs to Breakthrough Services

    de Lance Bettencourt ...
    Don't ask your customers, "How is OUR service doing?" Ask them, "How are YOU doing?"Advance praise for Service Innovation:"To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation"Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and ... Leer más

    $28.99 USD

  • The Learning Challenge

    Dealing with Technology, Innovation and Change in Learning and Development

    de Nigel Paine ...
    The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fast changing world of innovation and new technology. The rise of social and informal learning, gamification of training, dealing with big data and working with extended enterprise are just some challenges L&D professionals face in their work today.The ... Leer más

    $43.99 USD