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The Effortless Experience

Conquering the New Battleground for Customer Loyalty

de Matthew Dixon, Nick Toman, Rick DeLisi ...

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Leer más

$13.99 USD

Disponible también en: Audiolibro

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Leer más

Disponible también en: Audiolibro
Grief Interrupted

A Holistic Guide to Reclaiming Your Joy

de Corey Stiles ...

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live ... Leer más

$9.89 USD o gratis con Kobo Plus

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live
... Leer más
Digital Customer Service

Transforming Customer Experience for an On-Screen World

de Rick DeLisi, Dan Michaeli ...

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in ... Leer más

$19.00 USD

Disponible también en: Audiolibro

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in
... Leer más

Disponible también en: Audiolibro
Audiolibro

The Effortless Experience

Conquering the New Battleground for Customer Loyalty

de Matthew Dixon, Nick Toman, Rick DeLisi ...

Narrado por Matthew Dixon, Nick Toman, Rick DeLisi ...

Completo

6 hora 37 minutos

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Leer más

$17.99 USD

Disponible también en: eBook

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Leer más

Disponible también en: eBook
Audiolibro

Digital Customer Service

Transforming Customer Experience for An On-Screen World

de Rick Delisi, Dan Michaeli ...

Narrado por Rick Delisi ...

Completo

5 hora 35 minutos

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces ... Leer más

$15.99 USD

Disponible también en: eBook

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces
... Leer más

Disponible también en: eBook

Audiolibro

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

de Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman ...

Narrado por Steve Kramer ...

Completo

8 hora 40 minutos

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Leer más

$20.99 USD

Disponible también en: eBook

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and
... Leer más

Disponible también en: eBook
The Challenger Sale

Taking Control of the Customer Conversation

de Matthew Dixon, Brent Adamson ...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at ... Leer más

$13.99 USD

Disponible también en: Audiolibro

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at
... Leer más

Disponible también en: Audiolibro
To Sell Is Human

The Surprising Truth About Moving Others

de Daniel H. Pink ...

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by ... Leer más

$8.99 USD

Disponible también en: Audiolibro

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by
... Leer más

Disponible también en: Audiolibro
The Power Of Why

Simple Questions That Lead to Success

de Amanda Lang ...

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles ... Leer más

$11.99 USD

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles
... Leer más
The Infinite Game

de Simon Sinek ...

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life ... Leer más

$16.99 USD

Disponible también en: Audiolibro

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life
... Leer más

Disponible también en: Audiolibro
Atomic Habits

An Easy & Proven Way to Build Good Habits & Break Bad Ones

de James Clear ...

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny ... Leer más

$12.99 USD

Disponible también en: Audiolibro

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny
... Leer más

Disponible también en: Audiolibro
A Column of Fire

A Novel

de Ken Follett ...

Series Libro 3 - Kingsbridge
**#1 NEW YORK TIMES BESTSELLER“Absorbing . . . impossible to resist.” —The Washington PostAs Europe erupts, can one young spy protect his queen? #1 New York Times bestselling author Ken Follett takes us deep into the treacherous world of powerful monarchs, intrigue, murder, and treason with his magnificent new epic, A Column of Fire. A thrilling read that makes the perfect gift for the holidays.* ... Leer más

$14.99 USD

**#1 NEW YORK TIMES BESTSELLER“Absorbing . . . impossible to resist.” —The Washington PostAs Europe erupts, can one young spy protect his queen? #1 New York Times bestselling author Ken Follett takes us deep into the treacherous world of powerful monarchs, intrigue, murder, and treason with his magnificent new epic, A Column of Fire. A thrilling read that makes the perfect gift for the holidays.*
... Leer más

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The Effortless Experience

Grief Interrupted

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The Challenger Customer

The Challenger Sale

To Sell Is Human

The Power Of Why

The Infinite Game

Atomic Habits

A Column of Fire

eReaders

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