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  • Takt-Ical Leadership

    Takt-ical Leadership is a story about a company that is failing its customers, and has come under siege to improve quickly in order to save their business. Each chapter has a “story” segment that establishes the business challenge and is followed with a “how to” style solution that will help you think through your day to day management style. DFC-P Products Inc. is a fictional company whose ... Leer más

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  • Kiss: Keep It Simple and Sustainable

    Lean Leadership Methods That Build Sustainment

    Lean Enterprise has been a leading strategy to drive business improvement for over twenty years. When the tools are thoroughly and consistently applied, the results can exceed comprehension. Too often however, Lean efforts fail outright or generate middling results, with improvements disappearing; buried by changes in markets, strategy, or the loss of key personnel. The most common reason for ... Leer más

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  • The Complete Idiot's Guide to Cold Calling

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    Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Leer más

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  • Perfect Phrases for Documenting Employee Performance Problems

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  • Boost Your Interview IQ 2/E

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    The ultimate guide to acing any interview — revised and updated to give you the edge in today’s competitive job marketJob interviews aren’t discussions; they’re oral exams—and the candidate with all the right answers gets the job. Boost Your Interview IQ, Second Edition, helps you ace that big test with skill-building exercises, an in-depth “Interview IQ” test, and other resources to let you craft ... Leer más

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  • Service Design for Business

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  • Project Management for Executives

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  • What to Say in Every Job Interview: How to Understand What Managers are Really Asking and Give the Answers that Land the Job

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  • Hiring and Keeping the Best People

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  • Redefining Operational Excellence

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