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“kai kristensen”

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  • Fundamentals of Total Quality Management

    de Jens J. Dahlgaard, Kai Kristensen, Ghopal K. Kanji ...
    The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.This important text provides a solid ... Leer más

    $166.99 USD

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  • Market Segmentation

    How to Do It and How to Profit from It

    de Malcolm McDonald ...
    Market Segmentation: How to do it and how to profit from it, revised and updated 4th Edition is the only book that spells out a totally dispassionate, systematic process for arriving at genuine, needs-based segments that can enable organizations to escape from the dreay, miserable, downward pricing spiral which results from getting market segmentation wrong.Nothing in business works unless markets ... Leer más

    $54.00 USD

  • Total Quality Management

    Key Concepts and Case Studies

    de D.R. Kiran ...
    Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that ... Leer más

    $80.99 USD

  • The Handbook for Quality Management, Second Edition : A Complete Guide to Operational Excellence

    A Complete Guide to Operational Excellence

    de Thomas Pyzdek, Paul Keller ...
    The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management ... Leer más

    $64.99 USD

  • The excellent customer journey experience

    de Mike Hoogveld ...
    The excellent customer journey experience HANDBOOK FOR INTEGRATED MULTICHANNEL MANAGEMENT It continues to get tougher for executives in marketing, sales and service. Their departments refuse to cooperate with one another while the market is changing rapidly. The number of channels for communication and distribution continues to increase due to the on-going advances in digitalisation. Customers and ... Leer más

    $45.99 USD

  • Essential Guide to Operations Management

    Concepts and Case Notes

    de David Bamford, Paul Forrester ...
    This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make ... Leer más

    $46.00 USD

  • Quality Management Essentials

    de David Hoyle ...
    From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated ... Leer más

    $60.99 USD

  • Six Sigma

    de William Truscott ...
    There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand name. ... Leer más

    $110.99 USD

  • ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard

    Increasing the Quality of an Organization’s Outputs

    de David Hoyle ...
    Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and ... Leer más

    $107.99 USD

  • Hoshin Kanri

    The Strategic Approach to Continuous Improvement

    de David Hutchins ...
    The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Hoshin Kanri is not the next big ... Leer más

    $77.99 USD

  • Facilities Management

    The Dynamics of Excellence

    de Peter Barrett, Edward Finch ...
    Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity, with a significant influence upon organisational success and goal achievement. The two previous editions of Facilities Management have become established as key sources for all facilities management courses and forward thinking facilities managers, providing a strong blend of research ... Leer más

    $67.00 USD

  • Key Business Analytics

    The 60+ Tools Every Manager Needs To Turn Data Into Insights

    de Bernard Marr ...
    Bernard Marr is a leading global authority on organisational performance & business success. He regularly advises organisations & governments across the globe & is an acclaimed, award-winning keynote speaker, researcher, consultant & teacher. He's acknowledged by the CEO Journal as one of today’s leading business brains. ... Leer más

    $22.99 USD