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1 - 12 de 12 resultados para “john sansbury”
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  • IT Service Management

    Support for your ITSM Foundation exam - Third edition

    de John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths ...
    Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, ... Leer más

    $37.99 USD

  • Service Level Manager

    Careers in IT service management

    de John Sansbury ...
    Series series BCS Guides to IT Roles
    The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, ... Leer más

    $22.99 USD

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  • Lean and the Art of Cloud Computing Management

    de Gregor Petri ...
    About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... Leer más

    Gratis

  • Passing the ITIL foundation excam 2011

    de David Pultorak, Jon E Nelson, Vince Pultorak ...
    Series Libro 1 - Best practice
    This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL® 2011 Edition core guidance and APMGs ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals ... Leer más

    $41.99 USD

  • The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

    de Ivanka Menken ...
    This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to ... Leer más

    $17.99 USD o gratis con Kobo Plus

  • Solution Architecture Foundations

    de Mark Lovatt ...
    This authoritative and practical introduction to solution architecture is suitable for new entrants to the field but also of benefit to experienced professionals wishing to consolidate their knowledge and skills. Tools and techniques are presented in the context of a framework and life cycle, taking a problem or idea through logical steps to design a holistic, evidence-based solution. There is a ... Leer más

    $37.99 USD

  • ITIL® 4 High-velocity IT (HVIT)

    Your companion to the ITIL 4 Managing Professional HVIT certification

    de Claire Agutter ...
    ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on ... Leer más

    $32.99 USD o gratis con Kobo Plus

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • ITIL 4 Foundation Revision Guide

    de Alison Cartlidge, IT service management UK ...
    This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices. Sample questions and ... Leer más

    $16.99 USD o gratis con Kobo Plus

  • Enterprise Information Security Architecture A Complete Guide - 2021 Edition

    de Gerardus Blokdyk ...
    This Enterprise Information Security Architecture Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Enterprise Information Security Architecture challenges you're facing and generate better ... Leer más

    $55.99 USD o gratis con Kobo Plus

  • HR Transformation Technology

    Delivering Systems to Support the New HR Model

    de Allan Boroughs, Les Palmer ...
    HR Transformation Technology is a complete, business-orientated guide to the planning, design and delivery of HR information systems. It spells out the full scope of the applications required to support HR shared services, centres of excellence and business partner roles and goes on to set out the step-by-step process for managing the delivery of a major HR information system project, and ensure ... Leer más

    $77.99 USD

  • Cloud computing

    Moving IT out of the office

    Edición de BCS, The Chartered Institute for IT ...
    Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and ... Leer más

    $3.99 USD

  • ITIL® – A Pocket Guide 2011 Edition

    de Jan a.o. ...
    For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT ... Leer más

    $36.99 USD