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  • Trust, Voice, and Incentives

    Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

    This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local ... Leer más

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  • Trust, Voice, and Incentives

    Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

    This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local ... Leer más

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