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1 - 12 de 12 resultados para “hakan boz”
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  • Emotional Intelligence in Tourism and Hospitality

    de Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick L’Espoir Decosta, Eric D. Olson, David Rivera Jr., Heejung Ro, Atila Yüksel ...
    Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional ... Leer más

    $41.99 USD

  • Service Failures and Recovery in Tourism and Hospitality

    A Practical Manual

    de Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici0, Ali Dalgic1, Christina K. Dimitriou2, Mariangela Franch3, Ozan Guler4, Jong-Hyeong5, Anna Irimiás6, Petranka Kelly7, Kawon Kim8, Jennifer Lawlor9, Minwoo Lee0, Poh Theng (Beatrice) Loo1, Gábor Michalkó2, Michael Mulvey3, Isil Arikan Saltik4, Derya Toksöz5, Dallen J Timothy6 ...
    Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and ... Leer más

    $115.99 USD

  • Contemporary Issues in Social Science

    Edición de Simon Grima, Hakan Boz, Ercan Özen ...
    Series Libro 106 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these chapters chronical a wide variety of important issues such as: Volatility spillover between conventional stock index and participation index; The Interplay Between Experience, Satisfaction and Positive ... Leer más

    $142.99 USD

  • The New Digital Era

    Other Emerging Risks and Opportunities

    Edición de Simon Grima, Hakan Boz, Ercan Özen ...
    Series Libro 109 - Contemporary Studies in Economic and Financial Analysis
    The COVID-19 pandemic has led to further acceleration of digitalization in all areas. This caused significant changes in economic and social life. Through digitalization, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others ... Leer más

    $100.99 USD

  • The New Digital Era

    Digitalisation, Emerging Risks and Opportunities

    Edición de Simon Grima, Hakan Boz, Ercan Özen ...
    Series Libro 109 - Contemporary Studies in Economic and Financial Analysis
    The COVID-19 pandemic has led to further acceleration of digitalisation in all areas. This caused significant changes in economic and social life. Through digitalisation, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others ... Leer más

    $120.99 USD

  • Contemporary Issues in Business, Economics and Finance

    Edición de Simon Grima, Hakan Boz, Ercan Özen ...
    Series Libro 104 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economics and Financial Analysis offers a selection of carefully curated chapters from invited participants in the International Applied Social Science Congress 4-6 April 2019.In these chapters, expert authors tackle issues across a variety of economic and financial disciplines. Chapters include: the role of bankruptcy risk prediction in assuring the ... Leer más

    $91.99 USD

  • Contemporary Issues in Behavioral Finance

    Edición de Simon Grima, Hakan Boz, Jonathan Spiteri, Ercan Özen, Eleftherios I. Thalassinos ...
    Series Libro 101 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economic and Financial Analysis offers seventeen chapters from invited participants in the International Applied Social Science Congress, held in Turkey between the 19th and 21st April 2018.The chapters included tackle a range of issues, including risk and control in consumer behavior; augmented reality applications in brand trust; foreign exchange ... Leer más

    $122.99 USD

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  • Skill Mismatch in Labor Markets

    de Solomon W. Polachek, Konstantinos Tatsiramos ...
    Series Libro 45 - Research in Labor Economics
    The 2008 global financial and economic crisis led to a significant increase in unemployment rates in most developed economies, yet despite the rising supply of labor, a high share of employers claim that they cannot find the right talent and skills. Concerns that economic restructuring and changing skill needs associated with new technologies and workplace organization practices will not be met by ... Leer más

    $126.99 USD

  • Global Talent Retention

    Understanding Employee Turnover Around the World

    Edición de David G. Allen, James M. Vardaman ...
    Series series Talent Management
    Retaining top talent is a universal concern that is increasingly global. However, the context, meaning, and mechanisms for changing jobs varies around the world. Global Talent Retention: Understanding Employee Turnover Around the World provides the first context-specific global perspective on retaining talent.Although extensive research informs understanding of why employees decide to leave or ... Leer más

    $86.99 USD

  • Social and Economic Studies within the Framework of Emerging Global Developments Volume 2

    Edición de Muhammed Veysel Kaya ...
    This book is the second volume of Social and Economic Studies within the Framework of Emerging Global Developments which includes empirical and theoretical original chapters written by researchers from different countries and universities. The target audience of this book is researchers, students and academics interested in social and economic studies. ... Leer más

    $51.99 USD

  • Proceedings of the 2022 International Conference on Economics, Smart Finance and Contemporary Trade (ESFCT 2022)

    Edición de Faruk Balli, Au Yong Hui Nee, Sikandar Ali Qalati ...
    Series Libro 226 - Advances in Economics, Business and Management Research
    This is an open access book.As a leading role in the global megatrend of scientific innovation, China has been creating a more and more open environment for scientific innovation, increasing the depth and breadth of academic cooperation, and building a community of innovation that benefits all. Such endeavors are making new contributions to the globalization and creating a community of shared ... Leer más

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  • Advances in Quantitative Economic Research

    2021 International Conference on Applied Economics (ICOAE), Heraklion Crete, Greece

    Edición de Nicholas Tsounis, Aspasia Vlachvei ...
    Series series Springer Nature Proceedings excluding Computer Science
    This volume presents advanced quantitative methods and applications in economics with special interest in macroeconomics, microeconomics, financial economics, international economics, agricultural economics, and marketing and management. Featuring selected contributions from the 2021 International Conference of Applied Economics (ICOAE 2021) held in Heraklion Crete, Greece, this book provides ... Leer más

    $188.99 USD