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“gregg lederman”

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  • Engaged!

    Outbehave Your Competition to Create Customers for Life

    de Gregg Lederman ...
    Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability. Your company can be one that customers love to do business with … one that turns customers ... Leer más

    $9.99 USD o gratis con Kobo Plus

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  • The Customer Rules

    The 39 Essential Rules for Delivering Sensational Service

    de Lee Cockerell ...
    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... Leer más

    $13.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    de Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Leer más

    $7.99 USD

  • Can't Buy Me Like

    How Authentic Customer Connections Drive Superior Results

    de Bob Garfield, Doug Levy ...
    Today's brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where "likes" stand in for transactions and a mass audience is maddeningly elusive. There has to be a better way . . . As Lennon and McCartney wrote a half century ago, money can't buy you love. But in today's ... Leer más

    $5.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Unlocking the Hidden Customer Experience

    Short Stories of Remarkable Practices That Ensure Success

    de Colin Shaw ...
    Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s ... Leer más

    $9.99 USD o gratis con Kobo Plus

  • Your Guide To Using Hootsuite For Sales

    de Lee Futcher, Tyler Bowles ...
    The social media marketing team at Lions Consulting Group has done it again! Enhance your social media management with their Hootsuite how-to-guide where you will not only learn the basics for the average joe who's just getting into social media, but for also the social media pro who's looking for unorthodox strategies and methods of lead generation that will generate 25% more leads and a ... Leer más

    $9.28 USD

  • Successful Customer Care in a Week: Teach Yourself

    de Di McLanachan ...
    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven ... Leer más

    $3.99 USD

  • Listening With Empathy

    Creating Genuine Connections With Customers and Colleagues

    de John Selby ...
    With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit ... Leer más

    $14.99 USD

  • Superconsumers

    A Simple, Speedy, and Sustainable Path to Superior Growth

    de Eddie Yoon ...
    Not your average consumer.Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they’re obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they’re extremely knowledgeable about the things they love. They aren’t average consumers-they’re superconsumers.Although small in number, ... Leer más

    $23.99 USD o gratis con Kobo Plus

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Customer Service

    The Kingpin of Business Success in Africa

    de Emmanuel Danstan Chinunda ...
    Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western experience to position the reader as a global player in the world of customer service. The book ... Leer más

    $5.99 USD

  • Buying and Selling Information

    A Guide for Information Professionals and Salespeople to Build Mutual Success

    de Michael L. Gruenberg ...
    Both sides of the negotiating table are represented in this practical and much-needed guide by Michael L. Gruenberg, a veteran of the electronic information field. With over 30 years selling information to libraries of all types and sizes, Gruenbergs time-tested tips, techniques, and strategies come together in a must-read guide for sales professionals and their library customers alike. The ... Leer más

    $32.99 USD o gratis con Kobo Plus

  • B2B Customer Insight

    The Proven Path to Growth

    de John Barrett ...
    For the first time in book form, 'B2B Customer Insight: The Proven Path to Growth,' will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones. When these surveys are regularly conducted and implemented, ... Leer más

    $26.99 USD