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  • Le Virage 180

    L’art de persuader les employés à abandonner leurs mauvaises habitudes

    de George Raine ...
    Dans cet ouvrage à la fois révélateur et pratique, vous découvrirez la puissance du Virage 180. Le Virage 180 est une méthode soigneusement élaborée pour aider les gestionnaires à résoudre les comportements problématiques au travail. Fournissant des réponses adaptées aux nombreuses excuses que les gestionnaires rencontrent lors des discussions sur la gestion du rendement, le Virage 180 a fait ses ... Leer más

    $14.99 USD o gratis con Kobo Plus

  • The 10 Minute Turnaround

    Talk good employees out of bad habits with Turnaround Interview

    de George Raine ...
    Turn off your problems without turning off your people.In this insightful and practical book, you will discover the power of the Turnaround Interview™, a meticulously structured method designed to help employers address and rectify bad habits in a way that promotes personal responsibility, growth, and lasting change.Turnaround Interview™ is a carefully structured method for helping employers ... Leer más

    $10.91 USD o gratis con Kobo Plus

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  • Just Listen

    Discover the Secret to Getting Through to Absolutely Anyone

    de Mark Goulston ...
    Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Leer más

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  • Ask a Manager

    How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of YourLife at Work

    de Alison Green ...
    From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice!There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they ... Leer más

    $10.99 USD

  • The Customer Rules

    The 39 Essential Rules for Delivering Sensational Service

    de Lee Cockerell ...
    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... Leer más

    Antes $14.99 USD Ahora $9.99 USD

  • The Power of Positive Confrontation

    The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

    The step-by-step guide to tackling conflict-personal or professional-including a section on navigating sticky situations online.When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, ... Leer más

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  • Mean Girls at Work: How to Stay Professional When Things Get Personal

    One of the New York Post's Top 10 Career Books of 2012DO YOU WORK WITH A MEAN GIRL?A woman’s field guide to the new frontier of professional development—working with other womenWomen-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year.Packed with proven advice from two of today’s ... Leer más

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  • The Last Prospecting Guide You'll Ever Need

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    de Bob Burg ...
    Do you have all of the prospects you need?Few of us do! Bob Burg has learned the secrets of effective prospecting, and now he offers his proven, time-tested techniques to you! In this powerful guide, he shows beginners and pros alike how to gather qualified candidates efficiently and painlessly. With The Last Prospecting Guide You'll Ever Need by your side, you will learn exactly how to cultivate ... Leer más

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  • The Book of No

    365 Ways to Say it and Mean it—and Stop People-Pleasing Forever (Updated Edition)

    An updated edition of the bestselling guide!Do you have problems saying "No?”Do people always turn to you for a favor?Wonder how you get roped into things you really don't want to do—with friends or family, at work or even with pushy salespeople?Refusing someone is rarely easy. Often, it's downright uncomfortable. But constantly saying "yes" causes anxiety, anger, stress, regret, and feelings of ... Leer más

    $14.99 USD o gratis con Kobo Plus

  • Love-Based Copywriting Method

    The Philosophy Behind Writing Copy That Attracts, Inspires and Invites

    Series Libro 1 - Love-Based Business
    The book that started a movement!Do you hate the way sales and marketing copy makes you feel? Sales-y? Inauthentic? Hype-y? Just plain icky? You're not alone ... and there's a reason you feel that way. It's because traditional sales and marketing copy (also known as direct response copy) sells by tapping into fear.But you don't have to use fear – you can sell and market your business using love ... Leer más

    $2.99 USD o gratis con Kobo Plus

  • Growing Up - How to Sell Your Products, Your Ideas, & Yourself

    Another book about sales? Haven't we got a few hundred of those already? What makes this one different?It's short, it's sweet, it's to the point. Each of the 15 chapters zeroes in on a key success factor and gives you an action step you can implement immediately. By the time you've finished the book, your business will be at a whole new level.If you already have a product or a service, a clearly ... Leer más

    $1.99 USD o gratis con Kobo Plus

  • Powerful Phrases for Dealing with Workplace Conflict

    What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers

    An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady ... Leer más

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