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“dennis snow”

1 - 12 de 12 resultados para “dennis snow”
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  • Lessons from the Mouse

    A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

    de Dennis Snow ...
    What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question.The ... Leer más

    $15.95 USD o gratis con Kobo Plus

  • Unleashing Excellence

    The Complete Guide to Ultimate Customer Service

    de Dennis Snow, Teri Yanovitch ...
    A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Leer más

    $17.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Audiolibro

    Unleashing Excellence

    The Complete Guide to Ultimate Customer Service

    de Dennis Snow, Teri Yanovitch ...
    Narrado por Kimberly Farr ...

    Completo

    7 hora 38 minutos

    No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the ... Leer más

    $19.99 USD

    Disponible también en: eBook

    Disponible también en: eBook

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  • Audiolibro

    Hug Your Customers

    STILL The Proven Way to Personalize Sales and Achieve Astounding Results

    de Jack Mitchell ...
    Narrado por Jack Mitchell ...

    Completo

    7 hora 54 minutos

    Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug ... Leer más

    $24.99 USD

    Disponible también en: eBook

    Disponible también en: eBook

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    de Lee Cockerell ...
    “It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® ... Leer más

    $9.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • What the Most Successful People Do Before Breakfast

    A Short Guide to Making Over Your Mornings--and Life (A Penguin Special from Portfolio)

    de Laura Vanderkam ...
    Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the ... Leer más

    $12.99 USD

  • The Power of Habit

    Why We Do What We Do in Life and Business

    de Charles Duhigg ...
    NEW YORK TIMES BESTSELLER • MORE THAN 3 MILLION COPIES SOLD • This instant classic explores how we can change our lives by changing our habits.“Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial TimesA WALL STREET JOURNAL AND FINANCIAL TIMES BEST BOOK OF THE YEARIn The Power of Habit, award-winning busines... ... Leer más

    $14.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Gone Girl

    A Novel

    de Gillian Flynn ...
    **#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesONE OF TIME'S 100 BEST MYSTERY AND THRILLER BOOKS OF ALL TIME, ONE OF ... Leer más

    $13.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Hunters of Dune

    de Brian Herbert, Kevin J. Anderson ...
    Series Libro 4 - Dune
    The seventh book—and part one in the compelling conclusion**—**of Frank Herbert's Dune series, one of the grandest epics in the annals of imaginative literature. Selling millions of copies worldwide, the series is science fiction's answer to The Lord of the Rings, a brilliantly imaginative epic of high adventure, unforgettable characters, and immense scope.Hunters of Dune and the concluding volume ... Leer más

    $12.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

    de Carmine Gallo ...
    Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Leer más

    $19.99 USD

  • Customer Service Course - Necessary Skills For Effective Customer Service

    de Online Trainees ...
    The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to ... Leer más

    $2.99 USD o gratis con Kobo Plus

  • Trading Up

    Why Consumers Want New Luxury Goods--and How Companies Create Them

    de Michael J. Silverstein, Neil Fiske, John Butman ...
    Trading up isn't just for the wealthy anymore. These days no one is shocked when an administrative assistant buys silk pajamas at Victoria's Secret. Or a young professional buys only Kendall-Jackson premium wines. Or a construction worker splurges on a $3,000 set of Callaway golf clubs.In dozens of categories, these new luxury brands now sell at huge premiums over conventional goods, and in much ... Leer más

    $4.99 USD