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“ciarra chesterfield”

1 - 12 de 12 resultados para “ciarra chesterfield”
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  • DEALING WITH MANIPULATIVE CUSTOMERS WHO EXPLOIT GUARANTEES

    How to set clear policies and handle customers who dishonestly use goodwill systems for personal gain without alienating honest clientele.

    de Ciarra Chesterfield ...
    Dealing with Manipulative Customers Who Exploit GuaranteesClear Policies Without Alienating Honest ClienteleBy Ciarra ChesterfieldGoodwill is an asset—until someone turns it into a loophole.Generous guarantees win loyalty. They also attract customers who treat refunds, replacements, and “exceptions” as a game. Dealing with Manipulative Customers Who Exploit Guarantees shows how to set clear ... Leer más

    $7.99 USD o gratis con Kobo Plus

  • Combating AI-Enhanced Social Engineering Attacks & Spear Phishing

    Understanding how AI helps craft more believable, personalized, and contextually aware phishing, vishing, and pretexting scams

    de Ciarra Chesterfield ...
    The Email That Looked Exactly Right — Until It Wasn'tIt referenced the meeting you had last Tuesday. It mentioned the project codename only your team uses. It matched your manager's tone, the lowercase signature, the absent periods, even the emoji you've come to associate with one specific colleague.You clicked.By the time you reached for your coffee, the keys were already gone.That is the shape ... Leer más

    $5.99 USD o gratis con Kobo Plus

  • DEALING WITH PRESSURE TO JOIN OR CONFORM TO GROUP IDEOLOGIES

    Maintaining critical thinking when faced with persuasive tactics from groups with strong agendas.

    de Ciarra Chesterfield ...
    Dealing with Pressure to Join or Conform to Group IdeologiesCritical Thinking When Belonging Demands AgreementBy Ciarra ChesterfieldBelonging should not require you to outsource your judgment.Workplaces, social circles, online communities, and movements can apply real pressure: agree, perform, repeat—or risk exile. Dealing with Pressure to Join or Conform to Group Ideologies helps you keep ... Leer más

    $5.99 USD o gratis con Kobo Plus

  • Building Alliances Against a Toxic Work Environment

    Using Social Psychology to Foster Support Networks and Collectively Address Workplace Toxicity

    de Ciarra Chesterfield ...
    You Don't Have to Handle a Toxic Workplace AloneThere is a particular kind of exhaustion that comes from carrying a toxic work environment on your own shoulders. Not the tiredness of long hours or hard tasks — something more corrosive. The slow drain of noticing what no one else seems willing to name. The vigilance of reading every sideways glance. The loneliness of wondering whether you are being ... Leer más

    $6.99 USD o gratis con Kobo Plus

  • Dealing with Chronic Complainers Who Manipulate for Attention

    Setting boundaries with individuals who use negativity and complaints to gain sympathy or control.

    de Ciarra Chesterfield ...
    Dealing with Chronic Complainers Who Manipulate for AttentionSetting Boundaries with Individuals Who Use Negativity and Complaints to Gain Sympathy or ControlBy Ciarra ChesterfieldNot every complaint is a cry for help. Some are a strategy.You know the pattern: the endless vent, the crisis that never ends, the guilt when you pull away. Chronic complainers can drain teams, friendships, and family ... Leer más

    $4.99 USD o gratis con Kobo Plus

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  • Six Simple Rules

    How to Manage Complexity without Getting Complicated

    de Yves Morieux, Peter Tollman ...
    New tools for managing complexityDoes your organization manage complexity by making things more complicated? If so, you are not alone.According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness-that is, the number of structures, processes, committees, decision ... Leer más

    $25.99 USD o gratis con Kobo Plus

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Lessons Learned in Software Testing

    A Context-Driven Approach

    de Cem Kaner, James Bach, Bret Pettichord ...
    Decades of software testing experience condensed into the most important lessons learned.The world's leading software testing experts lend you their wisdom and years of experience to help you avoid the most common mistakes in testing software. Each lesson is an assertion related to software testing, followed by an explanation or example that shows you the how, when, and why of the testing lesson. ... Leer más

    $35.00 USD

  • Making Questions Work

    A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators

    de Dorothy Strachan ...
    This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful. ... Leer más

    $50.00 USD

  • Extreme Programming Pocket Guide

    Team-Based Software Development

    de Chromatic ...
    Extreme Programming (XP) is a radical new approach to software development that has been accepted quickly because its core practices--the need for constant testing, programming in pairs, inviting customer input, and the communal ownership of code--resonate with developers everywhere. Although many developers feel that XP is rooted in commonsense, its vastly different approach can bring challenges, ... Leer más

    $10.69 USD

  • Leadership Behavior Impact on Employee's Loyalty, Engagement and Organizational Performance

    Leadership Behavior and Employee Perception of the Organization

    de Raimi-Akinleye Abiodun ...
    Every organization is looking for ways to improve employee participation, loyalty and engagement; which most scholars believe could help with the organization' performance. We all know that leading with character is a good management skill for any leader that wants to be successful and effective. In this book, the following are seen as some characteristic behaviors that could distinguish a ... Leer más

    $5.99 USD

  • Strategic Monoliths and Microservices

    Driving Innovation Using Purposeful Architecture

    de Vaughn Vernon, Tomasz Jaskula ...
    Series series Addison-Wesley Signature Series (Vernon)
    Make Software Architecture Choices That Maximize Value and Innovation"[Vernon and Jaskuła] provide insights, tools, proven best practices, and architecture styles both from the business and engineering viewpoint. . . . This book deserves to become a must-read for practicing software engineers, executives as well as senior managers."--Michael Stal, Certified Senior Software Architect, Siemens ... Leer más

    $34.19 USD

  • Systems Thinking For Social Change

    A Practical Guide to Solving Complex Problems, Avoiding Unintended Consequences, and Achieving Lasting Results

    de David Peter Stroh ...
    “David Stroh has produced an elegant and cogent guide to what works. Research with early learners is showing that children are natural systems thinkers. This book will help to resuscitate these intuitive capabilities and strengthen them in the fire of facing our toughest problems.”—Peter Senge, author of The Fifth DisciplineConcrete guidance on how to incorporate systems thinking in problem ... Leer más

    $18.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro