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1 - 12 de 12 resultados para “bernd stauss”
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  • Service Quality and Management

    Edición de Bernd Stauss, Jos Lemmink, Paul Kunst ...
    Series series Business and Management (R0)
    Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are ... Leer más

    $49.99 USD

  • Psychology of Gift-Giving

    de Bernd Stauss ...
    Series series Behavioral Science and Psychology (R0)
    Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mother’s Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance ... Leer más

    $28.99 USD

  • Effective Complaint Management

    The Business Case for Customer Satisfaction

    de Bernd Stauss, Wolfgang Seidel ...
    Series series Business and Management (R0)
    This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to ... Leer más

    $80.99 USD

  • Das perfekte Geschenk

    Zur Psychologie des Schenkens

    de Bernd Stauss ...
    Series series Psychology (German Language)
    Werden Sie zum Geschenke-Profi! Dieses wissenschaftlich fundierte, kurzweilige Sachbuch hilft Ihnen, die Psychologie des Schenkens zu verstehen und anzuwenden. Und da gibt es viel zu entdecken und zu verbessern, denn wir alle praktizieren lebenslang ein bestimmtes Schenkverhalten, ohne genauer darüber nachzudenken – leider manchmal mit negativen Folgen…. Ziehen Sie dieses Buch zu Rate und gewinnen ... Leer más

    $14.99 USD

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  • The Myths of Happiness

    What Should Make You Happy, but Doesn't, What Shouldn't Make You Happy, but Does

    de Sonja Lyubomirsky ...
    The bestselling author of The How of Happiness reveals how to find opportunity in life’s thorniest momentsFocusing on life’s biggest, messiest moments, Sonja Lyubomirsky provides readers with the clear-eyed vision they need to build the healthiest, most satisfying life. Lyubomirsky argues that we have been given false promises—myths that assure us that lifelong happiness will be attained once we ... Leer más

    $4.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • The All-or-Nothing Marriage

    How the Best Marriages Work

    de Eli J Finkel ...
    “After years of debate and inquiry, the key to a great marriage remained shrouded in mystery. Until now...”—Carol Dweck, author of Mindset: The New Psychology of SuccessEli J. Finkel's insightful and ground-breaking investigation of marriage clearly shows that the best marriages today are better than the best marriages of earlier eras. Indeed, they are the best marriages the world has ever known. ... Leer más

    $12.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • The Myth of the Spoiled Child

    Challenging the Conventional Wisdom about Children and Parenting

    de Alfie Kohn ...
    Somehow, a set of deeply conservative assumptions about children -- what they're like and how they should be raised -- have congealed into the conventional wisdom in our society. Parents are accused of being both permissive and overprotective, unwilling to set limits and afraid to let their kids fail. Young people, meanwhile, are routinely described as entitled and narcissistic . . . among other ... Leer más

    $14.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Happiness by Design

    Change What You Do, Not How You Think

    de Paul Dolan ...
    This is not just another happiness book. In Happiness by Design, happiness and behavior expert Paul Dolan combines the latest insights from economics and psychology to illustrate that in order to be happy we must behave happy Our happiness is experiences of both pleasure and purpose over time and it depends on what we actually pay attention to. Using what Dolan calls deciding, designing, and doing ... Leer más

    $9.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • The Saad Truth about Happiness

    8 Secrets for Leading the Good Life

    de Gad Saad ...
    The Quest for Happiness Is a Universal Fact.It is a scientific fact, which means we can measure happiness, we can assess it, and we can devise strategies to make ourselves happy and fulfilled human beings.So says Professor Gad Saad, the author of the sensational bestseller The Parasitic Mind and the irrepressible host of The Saad Truth podcast. In this provocative, entertaining, and life-changing ... Leer más

    $14.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Organizational, Motivational, and Cultural Contexts of Volunteering

    The European View

    de Stefan T. Güntert, Theo Wehner, Harald A. Mieg ...
    Series series Behavioral Science and Psychology (R0)
    This open access book offers a comprehensive view of the phenomenon of volunteer work: it examines motivational factors and questions of corporate organization and the social environment. In particular, this is the first book to present volunteer work in detail as a psychosocial resource and a source of well-being that should not be overused or abused. The book is based on the authors' 15 years of ... Leer más

    Gratis

  • Do We Really Want Strong and Healthy Children?/Woman & Mother

    de Jesper Juul ...
    Do we really want strong and healthy childrenIn this essay Jesper Juul is asking not only parents but also institutions, policy-makers and experts to take a serious look at what they want with our children and youth because rhetoric and practice seem to contradictive. Jesper Juul is also making clear what a strong and healthy child is and the enormous impact it would have on our societies if we ... Leer más

    $5.99 USD

  • Ageism Unmasked

    Exploring Age Bias and How to End It

    de Tracey Gendron ...
    Why do we still tolerate stereotypes and discrimination based on age?This bold account of the history and present-day realities of ageism by a nationally recognized gerontologist and speaker uncovers ageism's roots, impact, and how each of us can create a new reality of elderhood.Ageism Unmasked shifts the lens, enabling us to see that we tolerate, and sometimes actively promote, attitudes and ... Leer más

    $11.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro