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1 - 12 de 12 resultados para “anselm rohrer”
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  • IT service management with FitSM Version 3

    A practical implementation guide

    de Anselm Rohrer, Dierk Soellner ...
    #html-body [data-pb-style=MVHSSEM],#html-body [data-pb-style=VBEKL52]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to ... Leer más

    $50.99 USD o gratis con Kobo Plus

  • IT service management with FitSM Version 3

    A practical and lightweight framework for IT

    de Anselm Rohrer, Dierk Soellner ...
    In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These ... Leer más

    $49.99 USD o gratis con Kobo Plus

  • IT-Service-Management mit FitSM

    Ein praxisorientiertes und leichtgewichtiges Framework für die IT

    de Anselm Rohrer, Dierk Söllner ...
    Die Durchdringung der Geschäftsprozesse durch IT-Systeme und Applikationen wird immer intensiver, was eine steigende Abhängigkeit betrieblicher Abläufe von einer funktionierenden IT mit sich bringt. FitSM ist ein neuer Standard für ein pragmatisches, mit vertretbarem Aufwand umsetzbares IT-Service-Management (ITSM). Es basiert auf bekannten Rahmenwerken wie ITIL, ISO/IEC 20000 sowie COBIT, ... Leer más

    $43.99 USD o gratis con Kobo Plus

  • IT service management with FitSM Version 3

    A practical and lightweight framework for IT

    de Anselm Rohrer, Dierk Soellner ...
    Series series Best practice
    In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These ... Leer más

    $54.99 USD

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  • High Velocity Itsm

    Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

    de Randy A. Steinberg ...
    If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid ... Leer más

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  • The TOGAF® Standard, 10th Edition - A Pocket Guide

    de The Open Group ...
    Series series The open group series
    "This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum's global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With ... Leer más

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  • A Practical Guide to Service Management

    Insights from industry experts for uncovering, implementing, and improving service management practices

    de Keith D. Sutherland, Lawrence J. "Butch" Sheets ...
    Develop and improve the service management capabilities of your organization or business with this comprehensive handbookKey FeaturesA complete, pragmatic guide on service management from industry expertsLearn industry best practices and proven strategies to establish and improve a service management capabilityGet hands on with implementing and maintaining a service management capabilityPurchase ... Leer más

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  • IT Service Management Based on ITIL® 2011 Edition

    de Pierre Bernard ...
    For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on ... Leer más

    $45.99 USD o gratis con Kobo Plus

  • Enterprise Contract Management

    A Practical Guide to Successfully Implementing an ECM Solution

    de Anuj Saxena ...
    Globalization, increased economic and geopolitical uncertainty, technological advancements, and a rise in the number of regulations and legislations have led to a significant rise in the importance, volume, and complexity of modern contractual agreements. Yet, in spite of these profound changes, many organizations still manage the contracting process in a fragmented, manual, and ad-hoc manner, ... Leer más

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  • Adapting Configuration Management for Agile Teams

    Balancing Sustainability and Speed

    de Mario E. Moreira ...
    Adapting Configuration Management for Agile Teams provides very tangible approaches on how Configuration Management with its practices and infrastructure can be adapted and managed in order to directly benefit agile teams. Written by Mario E. Moreira, author of Software Configuration Management Implementation Roadmap, columnist for CM Crossroads online community and writer for the Agile Journal, ... Leer más

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  • IT4IT™ for Managing the Business of IT - A Management Guide

    de Rob Akershoek Et Al. ...
    The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider. This book includes ... Leer más

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  • 42 Rules for Outsourcing Your Call Center (2nd Edition)

    Best Practices for Outsourcing Call Center Planning, Operations and Management

    de Geoffrey A. Best ...
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    '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book ... Leer más

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