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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

de Adrienne Boissy, Timothy Gilligan, ...

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build ... Leer más

$27.39 USD

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build
... Leer más
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Communication the Cleveland Clinic Way

How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

de Adrienne Boissy, Gilligan ...

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6 hora 34 minutos

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build ... Leer más

$19.99 USD

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build
... Leer más

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

de James Merlino ...

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... Leer más

$27.99 USD

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as
... Leer más
Blood Medicine

Blowing the Whistle on One of the Deadliest Prescription Drugs Ever

de Kathleen Sharp ...

“Blood Feud rivals A Civil Action for best non-fiction book of the past twenty years.” — John Lescroart, New York Times bestselling author of DamageProcrit seemed like a biotech miracle, promising a golden age in medical care. Developed in the 1980s by Amgen and licensed to the pharmaceutical giant, Johnson & Johnson, the drug (AKA Epogen and Aranesp) soon generated billions in annual revenue—and ... Leer más

$4.99 USD

“Blood Feud rivals A Civil Action for best non-fiction book of the past twenty years.” — John Lescroart, New York Times bestselling author of DamageProcrit seemed like a biotech miracle, promising a golden age in medical care. Developed in the 1980s by Amgen and licensed to the pharmaceutical giant, Johnson & Johnson, the drug (AKA Epogen and Aranesp) soon generated billions in annual revenue—and
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7 Lessons in Customer Care

Master Customer Care Basics in 7 Steps

de Di McLanachan ...

Series Libro 33 - TYW
A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: ... Leer más

$5.99 USD

A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1:
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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

de Thomas H. Lee, MD ...

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Leer más

$24.99 USD

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize
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The Referral of a Lifetime

Never Make a Cold Call Again!

de Tim Templeton ...

Your Best Prospects Are Referred Prospects!Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden ... Leer más

$17.99 USD

Your Best Prospects Are Referred Prospects!Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden
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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

de Calvin L. Chou, Laura Cooley ...

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in HealthcareResearch shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. ... Leer más

$27.99 USD

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in HealthcareResearch shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients.
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Buisness Networking

Tips, Insights & Tactics

de Municipal Books ...

We All Need To Know How To Network-If We Are To Make A Success Of Our Lives.Networking begins when you realize you need the service, product or skills of the other person or of someone he or she knows. Also, the other person will network with you if he or someone he knows requires your services. Networking has to do with building relationships, earning trust and developing individual connections ... Leer más

$4.59 USD o gratis con Kobo Plus

We All Need To Know How To Network-If We Are To Make A Success Of Our Lives.Networking begins when you realize you need the service, product or skills of the other person or of someone he or she knows. Also, the other person will network with you if he or someone he knows requires your services. Networking has to do with building relationships, earning trust and developing individual connections
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Client Encounters of the Technical Kind

How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field engineers

de Andrew K Betts ...

There’s a lot more to technical work …… than technology, as anyone in contact with clients will know—and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the ‘hard science’. And, to succeed professionally, you have to shine in all these areas … ... Leer más

$15.99 USD

There’s a lot more to technical work …… than technology, as anyone in contact with clients will know—and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the ‘hard science’. And, to succeed professionally, you have to shine in all these areas …
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Kickass Business Presentations

How To Persuade Your Audience Every Time

de David Goldwich ...

There are a lot of books about presentation skills out there. Many of them focus on formal public speaking and emphasize style over substance. These books tell you how to breathe, articulate, project your voice, and make gorgeous gestures with your hands. Do you really think you could learn that from a book? And even if you could, why would you want to? A business presentation is not a beauty ... Leer más

$9.99 USD o gratis con Kobo Plus

There are a lot of books about presentation skills out there. Many of them focus on formal public speaking and emphasize style over substance. These books tell you how to breathe, articulate, project your voice, and make gorgeous gestures with your hands. Do you really think you could learn that from a book? And even if you could, why would you want to? A business presentation is not a beauty
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Nothing Happens Until The Meeting Is Set: Connecting People, Business, & Products

de John McKee ...

"John McKee gets it. A masterful story, part life and part career." - Kevin Harrington, Shark from ABC's "Shark Tank""A fascinating, lesson-filled read for any success-bound business person." - Steve Grant, Director of Dale Carnegie Training of Central Illinois"John's new book is an interesting and educational read about his life and journey in growing businesses. A great book for any aspiring ... Leer más

$9.99 USD o gratis con Kobo Plus

"John McKee gets it. A masterful story, part life and part career." - Kevin Harrington, Shark from ABC's "Shark Tank""A fascinating, lesson-filled read for any success-bound business person." - Steve Grant, Director of Dale Carnegie Training of Central Illinois"John's new book is an interesting and educational read about his life and journey in growing businesses. A great book for any aspiring
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“adrienne boissy”

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Communication the Cleveland Clinic Way

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Blood Medicine

7 Lessons in Customer Care

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

The Referral of a Lifetime

Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

Buisness Networking

Client Encounters of the Technical Kind

Kickass Business Presentations

Nothing Happens Until The Meeting Is Set: Connecting People, Business, & Products

eReaders

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