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Integrating Total Quality Management in a Library Setting

by Susan Jurow, Susan Barnard ...

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit ... Read more

$107.99 USD

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit
... Read more
Buckhead

by Susan Kessler Barnard ...

Series series Images of America
Buckhead, a community four miles from downtown Atlanta, began approximately 6,000 years ago when the Paleo-Indians lived along the Chattahoochee River. By the mid-1700s, the Muscogee (Creek) Indians lived there in the village of Standing Peach Tree. They ceded a major portion of their land to Georgia in 1821, and from that cession came Atlanta and Buckhead. Settlers arrived and operated river ... Read more

$12.99 USD or Free with Kobo Plus

Buckhead, a community four miles from downtown Atlanta, began approximately 6,000 years ago when the Paleo-Indians lived along the Chattahoochee River. By the mid-1700s, the Muscogee (Creek) Indians lived there in the village of Standing Peach Tree. They ceded a major portion of their land to Georgia in 1821, and from that cession came Atlanta and Buckhead. Settlers arrived and operated river
... Read more

The 4-Hour Workweek, Expanded and Updated

Expanded and Updated, With Over 100 New Pages of Cutting-Edge Content.

by Timothy Ferriss ...

The New York Times bestselling author of The 4-Hour Body shows readers how to live more and work less, now with more than 100 pages of new, cutting-edge content.Ever wonder, “How can I work smarter and not harder?” Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your ... Read more

$12.99 USD

The New York Times bestselling author of The 4-Hour Body shows readers how to live more and work less, now with more than 100 pages of new, cutting-edge content.Ever wonder, “How can I work smarter and not harder?” Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your
... Read more
Delivering Happiness

A Path to Profits, Passion, and Purpose

by Tony Hsieh ...

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Read more

$11.99 USD

Also available as: Audiobook

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money,
... Read more

Also available as: Audiobook
Looptail

How One Company Changed the World by Reinventing Business

by Bruce Poon Tip ...

This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy.After being fired from McDonald's as a teenager, Poon Tip decided that if he wanted to be successful in life, ... Read more

$14.99 USD

Also available as: Audiobook

This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy.After being fired from McDonald's as a teenager, Poon Tip decided that if he wanted to be successful in life,
... Read more

Also available as: Audiobook
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

by Doug Lipp ...

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

$20.79 USD

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that
... Read more
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

by Joseph Michelli ...

Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and ... Read more

$18.79 USD

Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and
... Read more
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli ...

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the ... Read more

$28.09 USD

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the
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Starbucks Leadership Lessons

by Joseph A. Michelli ...

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... Read more

$31.19 USD

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there
... Read more
Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template

Quick Guides to Business, #7

by Paul C Burr ...

Series Book 7 - Quick Guides to Business
Virtually all of the large corporations I've worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a 'best-practice' account management system for a few pounds (£UK) or dollars ($US).I have designed a number of sales campaign planning and management ... Read more

$3.99 USD or Free with Kobo Plus

Virtually all of the large corporations I've worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a 'best-practice' account management system for a few pounds (£UK) or dollars ($US).I have designed a number of sales campaign planning and management
... Read more
Listening With Empathy

Creating Genuine Connections With Customers and Colleagues

by John Selby ...

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit ... Read more

$14.39 USD

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit
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Lead Your Tribe, Love Your Work

An Entrepreneur's Guide to Creating a Culture that Matters

by Piyush Patel ...

AXIOM AWARD WINNER IN LEADERSHIPIn Lead Your Tribe, Love Your Work, Piyush Patel offers an insider’s perspective on how to unify your team around a common purpose by uncovering your core values and transforming your culture.With over 20 years of entrepreneurial experience, Piyush has discovered that—while leaders can provide opportunities—real culture comes from the heart. Using real-life examples ... Read more

$8.69 USD or Free with Kobo Plus

AXIOM AWARD WINNER IN LEADERSHIPIn Lead Your Tribe, Love Your Work, Piyush Patel offers an insider’s perspective on how to unify your team around a common purpose by uncovering your core values and transforming your culture.With over 20 years of entrepreneurial experience, Piyush has discovered that—while leaders can provide opportunities—real culture comes from the heart. Using real-life examples
... Read more

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Top Series in United States

Images of America

Integrating Total Quality Management in a Library Setting

Buckhead

People who read these also enjoyed

The 4-Hour Workweek, Expanded and Updated

Delivering Happiness

Looptail

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Starbucks Leadership Lessons

Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template

Listening With Empathy

Lead Your Tribe, Love Your Work

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Top Series in United States

Images of America

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