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BLACK TRANSLANTIC HISTORY

From West Africa to beyond. What I learned tracing 300 years of my ancestry

by Sharlene Ferguson ...

When you ask someone where they come from and they are from Europe they usually know. If, like me, your family were at some stage enslaved then where do you come from? is a big question. Yes as black people we all know we are African, but Africa has such an array of people and tribes. Join me on a journey of self discovery as I retrace 300 years of my ancestry. This is a must for anyone interested ... Read more

$2.67 USD or Free with Kobo Plus

When you ask someone where they come from and they are from Europe they usually know. If, like me, your family were at some stage enslaved then where do you come from? is a big question. Yes as black people we all know we are African, but Africa has such an array of people and tribes. Join me on a journey of self discovery as I retrace 300 years of my ancestry. This is a must for anyone interested
... Read more
Hired

Telephony Communication & Sales training

by Sharlene Ferguson ...

This book will give you complete telephony and sales training.The book covers the core units below:What is telephony communication?Initial skillsTelephony communication the job roleThe are of selling pageKey performance indicatorsOffice Skills pageAttitude pageA day in the life of a mortgage service adviserInterview techniques ... Read more

$2.67 USD

This book will give you complete telephony and sales training.The book covers the core units below:What is telephony communication?Initial skillsTelephony communication the job roleThe are of selling pageKey performance indicatorsOffice Skills pageAttitude pageA day in the life of a mortgage service adviserInterview techniques
... Read more

Looptail

How One Company Changed the World by Reinventing Business

by Bruce Poon Tip ...

This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy.After being fired from McDonald's as a teenager, Poon Tip decided that if he wanted to be successful in life, ... Read more

$14.99 USD

Also available as: Audiobook

This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy.After being fired from McDonald's as a teenager, Poon Tip decided that if he wanted to be successful in life,
... Read more

Also available as: Audiobook
Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

by Carl Sewell, Paul B. Brown ...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

$9.99 USD

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the
... Read more
The Complete Idiot's Guide to Cold Calling

Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

by Keith Rosen MCC ...

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

$8.99 USD

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater,
... Read more
Operation Dingo

The Rhodesian Raid on Chimoio and Tembué 1977

by J.R.T. Wood ...

Series Book 1 - Africa@War
Fireforce 'Writ Large' - Airborne Assault in Mozambique.Startling in its innovation and daringly suicidal, Operation Dingo was not only the Fireforce concept writ large but the prototype for all the major Rhodesian airborne attacks on the external bases of Rhodesian African nationalist insurgents in the neighboring territories of Mozambique and Zambia until such operations ceased in late 1979. ... Read more

$12.99 USD or Free with Kobo Plus

Fireforce 'Writ Large' - Airborne Assault in Mozambique.Startling in its innovation and daringly suicidal, Operation Dingo was not only the Fireforce concept writ large but the prototype for all the major Rhodesian airborne attacks on the external bases of Rhodesian African nationalist insurgents in the neighboring territories of Mozambique and Zambia until such operations ceased in late 1979.
... Read more
Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Dan Steinman, Lincoln Murphy ...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

$19.00 USD

Also available as: Audiobook

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale'
... Read more

Also available as: Audiobook
Sales EQ

How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal

by Jeb Blount ...

The New Psychology of SellingThe sales profession is in the midst of a perfect storm. Buyers have more power—more information, more at stake, and more control over the sales process—than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it ... Read more

$18.00 USD

Also available as: Audiobook

The New Psychology of SellingThe sales profession is in the midst of a perfect storm. Buyers have more power—more information, more at stake, and more control over the sales process—than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it
... Read more

Also available as: Audiobook
Service Design for Business

A Practical Guide to Optimizing the Customer Experience

by Ben Reason, Melvin Brand Flu, Lavrans Løvlie ...

A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Read more

$17.00 USD

A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy
... Read more
Man No Be God

Bushdoctor in Cameroon

by Dieter Lemke ...

man no be God is a story of a willing and driven Canadian doctor who spent his life immersed in the wonderful, complex and interesting lives of the people of western Cameroon. The individuals he went to learn from, to serve, to encourage, to support, and to befriend together provide a fascinating look at familiar struggles and triumphs in an unfamiliar setting. There is nothing more fulfilling or ... Read more

$3.99 USD

man no be God is a story of a willing and driven Canadian doctor who spent his life immersed in the wonderful, complex and interesting lives of the people of western Cameroon. The individuals he went to learn from, to serve, to encourage, to support, and to befriend together provide a fascinating look at familiar struggles and triumphs in an unfamiliar setting. There is nothing more fulfilling or
... Read more
Rorke's Drift

by Adrian Greaves ...

The story of the bravest battle ever fought.On 22nd January 1879 a force of 20,000 Zulus overwhelmed and destroyed the British invading force at Isandlwana, killing and ritually disemboweling over 1200 troops. That afternoon, the same Zulu force turned their attention on a small outpost at Rorke's Drift.The battle that ensued, one of the British Army's great epics, has since entered into legend. ... Read more

$5.99 USD

Also available as: Audiobook

The story of the bravest battle ever fought.On 22nd January 1879 a force of 20,000 Zulus overwhelmed and destroyed the British invading force at Isandlwana, killing and ritually disemboweling over 1200 troops. That afternoon, the same Zulu force turned their attention on a small outpost at Rorke's Drift.The battle that ensued, one of the British Army's great epics, has since entered into legend.
... Read more

Also available as: Audiobook
Wal-Mart: The Bully of Bentonville

How the High Cost of Everyday Low Prices is Hurting America

by Anthony Bianco ...

The largest company in the world by far, Wal-Mart takes in revenues in excess of $280 billion, employs 1.4 million American workers, and controls a large share of the business done by almost every U.S. consumer-product company. More than 138 million shoppers visit one of its 5,300 stores each week. But Wal-Mart’s “everyday low prices” come at a tremendous cost to workers, suppliers, competitors, ... Read more

$4.99 USD

The largest company in the world by far, Wal-Mart takes in revenues in excess of $280 billion, employs 1.4 million American workers, and controls a large share of the business done by almost every U.S. consumer-product company. More than 138 million shoppers visit one of its 5,300 stores each week. But Wal-Mart’s “everyday low prices” come at a tremendous cost to workers, suppliers, competitors,
... Read more

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“sharlene ferguson”

BLACK TRANSLANTIC HISTORY

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Looptail

Customers for Life

The Complete Idiot's Guide to Cold Calling

Operation Dingo

Customer Success

Sales EQ

Service Design for Business

Man No Be God

Rorke's Drift

Wal-Mart: The Bully of Bentonville

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