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How to Start a Telephone Answering Service

by Peter Lyle DeHaan ...

Series Book 1 - Call Center Success Series
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service ... Read more

$9.99 USD or Free with Kobo Plus

Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service
... Read more
What Every Call Center Manager Needs to Know

Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran

by Peter Lyle DeHaan ...

Series Book 3 - Call Center Success
Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful work in a matter of months.Veteran call center ... Read more

$12.99 USD or Free with Kobo Plus

Also available as: Audiobooks

Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful work in a matter of months.Veteran call center
... Read more

Also available as: Audiobooks
The Healthy Medical Call Center

60 Prescriptions for Leadership, Quality, and Patient Satisfaction

by Peter Lyle DeHaan ...

Series Book 5 - Call Center Success Series
Is your medical call center healthy or just surviving?Healthcare call centers operate under relentless pressure. Staffing shortages, agent burnout, demanding patients, complex technology, and the constant need to do more with less create an environment where merely getting through the day feels like success. But survival mode isn't sustainable, and your patients deserve better.In The Healthy ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobook

Is your medical call center healthy or just surviving?Healthcare call centers operate under relentless pressure. Staffing shortages, agent burnout, demanding patients, complex technology, and the constant need to do more with less create an environment where merely getting through the day feels like success. But survival mode isn't sustainable, and your patients deserve better.In The Healthy
... Read more

Also available as: Audiobook
The Profitable Answering Service

65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition

by Peter Lyle DeHaan ...

Series Book 4 - Call Center Success Series
Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors?The telephone answering service industry is more challenging than ever, leaving many owners and managers feeling overworked and under-rewarded. It’s a daily battle to maintain quality, keep staff motivated, and stay ahead of technology—but it doesn't have to be a losing one ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobook

Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors?The telephone answering service industry is more challenging than ever, leaving many owners and managers feeling overworked and under-rewarded. It’s a daily battle to maintain quality, keep staff motivated, and stay ahead of technology—but it doesn't have to be a losing one
... Read more

Also available as: Audiobook
Audiobook

Audiobook

Healthcare Call Center Essentials

Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

by Peter Lyle DeHaan ...

Narrated by Digital Voice Maxwell G ...

Series Audiobook 2 - Call Center Success Series
Unabridged

3 hours 46 min

This audiobook is narrated by a digital voice.The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: eBooks

This audiobook is narrated by a digital voice.The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center.
... Read more

Also available as: eBooks
Audiobook

Audiobook

What Every Call Center Manager Needs to Know

Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran

by Peter Lyle DeHaan ...

Narrated by Digital Voice Maxwell G ...

Series Audiobook 3 - Call Center Success Series
Unabridged

3 hours 36 min

This audiobook is narrated by a digital voice.Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful ... Read more

$12.99 USD or Free with Kobo Plus

Also available as: eBook

This audiobook is narrated by a digital voice.Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful
... Read more

Also available as: eBook
Audiobook

Audiobook

What Every Call Center Manager Needs to Know

Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran

by Peter Lyle DeHaan ...

Narrated by AI narrated by Maxwell ...

Series Audiobook 3 - Call Center Success Series
Unabridged

3 hours 36 min

Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful work in a matter of months.Veteran call center ... Read more

$12.99 USD

Also available as: eBook

Running a call center is not simply about answering phones.Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful work in a matter of months.Veteran call center
... Read more

Also available as: eBook
The Telephone Answering Service Industry

Preparing for the Future

by Peter Lyle DeHaan ...

WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview:The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry, ... Read more

$15.99 USD

WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview:The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry,
... Read more
Turning a Telephone Answering Service into a Call Center

by Peter Lyle DeHaan ...

WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview:The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative ... Read more

$15.99 USD or Free with Kobo Plus

WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview:The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative
... Read more
How to Start A Telephone Answering Service

by Peter Lyle DeHaan ...

Series series Call Center Success Series
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month?A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt.Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service ... Read more

$9.99 USD or Free with Kobo Plus

Do you want to own a telephone answering service? Would you like a nice double-digit profit every month?A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt.Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service
... Read more
Healthcare Call Center Essentials

Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

by Peter Lyle DeHaan ...

Series series Call Center Success Series
The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobooks

The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success,
... Read more

Also available as: Audiobooks
Healthcare Call Center Essentials

Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

by Peter Lyle DeHaan ...

Series series Call Center Success Series
The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobooks

The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.But running a healthcare call center comes with its own set of challenges.Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success,
... Read more

Also available as: Audiobooks

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Recommended For You

Top Series in United States

Call Center Success

Call Center Success Series

Call Center Success Series

How to Start a Telephone Answering Service

What Every Call Center Manager Needs to Know

The Healthy Medical Call Center

The Profitable Answering Service

Healthcare Call Center Essentials

What Every Call Center Manager Needs to Know

What Every Call Center Manager Needs to Know

The Telephone Answering Service Industry

Turning a Telephone Answering Service into a Call Center

How to Start A Telephone Answering Service

Healthcare Call Center Essentials

Healthcare Call Center Essentials

eReaders

Apps

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Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Call Center Success

Call Center Success Series

Call Center Success Series

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