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Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius ...

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded ... Read more

$9.49 USD

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded
... Read more

Fish! For Life

A Remarkable Way to Achieve Your Dreams

by John Christensen, Harry Paul, Stephen C. Lundin, PhD ...

There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively.By applying the FISH! principles of Play, Make Their ... Read more

$12.99 USD

There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively.By applying the FISH! principles of Play, Make Their
... Read more
Broken Windows, Broken Business

How the Smallest Remedies Reap the Biggest Rewards

by Michael Levine ...

Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People).Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we ... Read more

$10.99 USD

Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People).Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we
... Read more
The Value Profit Chain

Treat Employees Like Customers and Customers Like

by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger ...

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion ... Read more

$13.99 USD

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion
... Read more
A Crowdfunder's Strategy Guide

Build a Better Business by Building Community

by Jamey Stegmaier ...

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community ... Read more

$17.99 USD

Also available as: Audiobook

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community
... Read more

Also available as: Audiobook
Evergreen

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

by Noah Fleming, Alan Weiss ...

An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.Loyal customers are the beating heart of every great business.?Why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad ... Read more

$7.99 USD

Also available as: Audiobook

An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.Loyal customers are the beating heart of every great business.?Why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad
... Read more

Also available as: Audiobook
The Engaged Customer

The New Rules of Internet Direct Marketing

by Hans Peter Brondmo ...

$7.99 USD or Free with Kobo Plus
101 Ways to Really Satisfy Your Customers

by Andrew Griffiths ...

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that ... Read more

$10.99 USD or Free with Kobo Plus

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that
... Read more
Cracking the Code to Life Insurance Sales for the Multi Line Agent

10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance

by Ray Vendetti ...

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts ... Read more

$2.99 USD

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts
... Read more
Business Relationship Manager

Careers in IT service management

by Ernest Brewster ...

Series series BCS Guides to IT Roles
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, ... Read more

$22.99 USD

Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities,
... Read more
Customer-Centric Marketing

Supporting Sustainability in the Digital Age

by Jon James, Neil Kelley, Dr Neil Richardson ...

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development ... Read more

$35.99 USD

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development
... Read more
Improve Your Gym Business

by V.T. ...

Do you own a gym, or fitness center? Do you have plans to start one? Well congrats, gym can be a very profitable business if you know how to manage it well. This ebook compiles tons of tips from REAL gym owners, sharing their tips about starting and running a successful gym. They share their experiences on marketing, products to sell, membership, recommendation, etc ... If you already own a gym, I ... Read more

$3.99 USD

Do you own a gym, or fitness center? Do you have plans to start one? Well congrats, gym can be a very profitable business if you know how to manage it well. This ebook compiles tons of tips from REAL gym owners, sharing their tips about starting and running a successful gym. They share their experiences on marketing, products to sell, membership, recommendation, etc ... If you already own a gym, I
... Read more

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Secret Service

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Fish! For Life

Broken Windows, Broken Business

The Value Profit Chain

A Crowdfunder's Strategy Guide

Evergreen

The Engaged Customer

101 Ways to Really Satisfy Your Customers

Cracking the Code to Life Insurance Sales for the Multi Line Agent

Business Relationship Manager

Customer-Centric Marketing

Improve Your Gym Business

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