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  • Service in the AI Era

    Science, Logic, and Architecture Perspectives

    Are you prepared for the coming AI era?AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, ... Read more

    $12.99 USD

  • T-Shaped Professionals

    Adaptive Innovators

    What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills.We invite readers to explore this question from the perspective of academics, educators, business practitioners, those in government, as well as researchers trying to measure more precisely just what it means to be a T ... Read more

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  • Advances in the Human Side of Service Engineering

    Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA

    Series series Springer Nature Proceedings excluding Computer Science
    This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines ... Read more

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  • Open Innovation Learning

    Theory building on open sourcing while private sourcing

    Organizations embark on open innovation initiatives to sweep in external knowledge, practices and resources in cooperation with partners. This contrasts to the mainstream private innovation approach of in-house research and development sponsored solely by an incorporated funder, with intellectual property protected by copyright. Few organizations simultaneously engage in both approaches, within ... Read more

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  • The Connected Educator: Learning and Leading in a Digital Age

    Learning and Leading in a Digital Age

    Series series Classroom Strategies
    Create a connected learning community through social media and rediscover the power of being a learner first. After uncovering the theories and research behind the significance of learning through collaboration with other educators, the authors show you how to take advantage of technology to improve your own learning and ultimately the learning of your students ... Read more

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  • Consultancy, Organizational Development and Change

    A Practical Guide to Delivering Value

    Organizations are increasingly investing in consulting capabilities to understand what changes they need to make to keep up the pace with the competition and future-proof their business. Consultancy, Organizational Development and Change is a guide for students and internal and external consultants needing to develop the necessary skills to consult in organizational settings where there is a great ... Read more

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  • The Corporate University Handbook

    Designing, Managing, and Growing a Successful Program

    by Mark D. Allen ...
    This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs.Often working in conjunction with traditional educational institutions, they boast cream-of-the-crop faculty from the academic and business communities. Once the province of only the largest corporations, corporate universities are fast ... Read more

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  • Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions

    Edited by Ryan Watkins, Doug Leigh ...
    Series Book 2 - Handbook of Improving Performance in the Workplace
    HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACEVolume 2: Selecting and Implementing Performance InterventionsIn this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant ... Read more

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    Leadership Strategies for Success

    Edited by Tracy D. Connors ...
    Series Book 235 - Wiley Nonprofit Law, Finance and Management Series
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  • The IAF Handbook of Group Facilitation

    Best Practices from the Leading Organization in Facilitation

    Edited by Sandy Schuman ...
    Series Book 1 - J-B International Association of Facilitators
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  • Organization Development

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