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“james w saxton”

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  • Operation Five-Star

    Service Excellence in the Medical Practice - Cultural Competency, Post-Adverse Events, and Patient Engagement

    by James W Saxton, Maggie M. Finkelstein ...
    You must increase the level of customer service in your medical practice, but where to start?In the past, Five-Star Service was perhaps one of the most underestimated concepts in the healthcare industry. Not anymore. Five-Star customer service is something we all demand in our everyday lives-in our homes, businesses, and personal lives-and now it is becoming one of the cornerstones of healthcare ... Read more

    $37.99 USD or Free with Kobo Plus