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Showing 1 - 12 of 19 results for “d h stamatis”
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  • The Forgotten Leg of Quality

    Customer Service

    by D. H. Stamatis ...
    Series series Practical Quality of the Future
    This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as ... Read more

    $73.99 USD

  • Automotive Audits

    Principles and Practices

    by D. H. Stamatis ...
    Series series Practical Quality of the Future
    This book addresses the essentials of an automotive audit which is required by all automotive suppliers world-wide. They are based on customer specific requirements, ISO standards, and Industry specifications. This book covers both the mandated documents and records that are necessary for compliance, with an extensive discussion on Layered Process Audits and distance auditing.The book addresses ... Read more

    $67.99 USD

  • Automotive Process Audits

    Preparations and Tools

    by D. H. Stamatis ...
    Series series Practical Quality of the Future
    With a detailed discussion on the preparation and tools needed for an automotive process audit, this book addresses the fundamental issues and concerns by focusing on two objectives: explaining the methods and tools used in the process for the organization, and provide a reference or manual for dealing with documenting quality issues.This book addresses the fundamental issues and concerns for a ... Read more

    $67.99 USD

  • Six Sigma and Beyond

    Design for Six Sigma, Volume VI

    by D.H. Stamatis ...
    This volume addresses design improvement from the perspective of prevention by introducing readers to the tools of the Six Sigma design process. The author discusses the issues of designing for Six Sigma, covering the topics that any Shogun Six Sigma Master must be familiar with: customer satisfaction, quality function deployment, benchmarking, sys ... Read more

    $325.00 USD

  • Six Sigma and Beyond

    Problem Solving and Basic Mathematics, Volume II

    by D.H. Stamatis ...
    In all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to a ... Read more

    $345.99 USD

  • Six Sigma and Beyond

    Statistics and Probability, Volume III

    by D.H. Stamatis ...
    Researchers and professionals in all walks of life need to use the many tools offered by the statistical world, but often do not have the necessary experience in both concept and application. No matter what your profession, sooner or later numbers need to be crunched, and often you need to understand how to do it, and why it is important. Quality c ... Read more

    $305.99 USD

  • TQM Engineering Handbook

    by D.H. Stamatis ...
    Series series Quality and Reliability
    Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organiza ... Read more

    $94.99 USD

  • Six Sigma and Beyond

    Foundations of Excellent Performance, Volume I

    by D.H. Stamatis ...
    Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.Six Sigma and Beyond: Foundations of Excellent Performance provides ... Read more

    $254.99 USD

  • Six Sigma and Beyond

    The Implementation Process, Volume VII

    by D.H. Stamatis ...
    The final volume of this series presents a synopsis of the curriculum that a typical Six Sigma program should follow. It differs from the preceding six volumes in that it is an implementation volume, therefore the information is geared towards helping readers formalize their own training. The book establishes the minimum requirements for the Six Si ... Read more

    $325.00 USD

  • Six Sigma Fundamentals

    A Complete Introduction to the System, Methods, and Tools

    by D.H. Stamatis ...
    This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it. ... Read more

    $76.99 USD

  • Understanding ISO 9000 and Implementing the Basics to Quality

    by D.H. Stamatis ...
    Series series Quality and Reliability
    This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, and the author explains how to put the standards into place and achieve quality. Specific methods and tools for the implementation of the ISO standards that lead to certification and certification ... Read more

    $140.99 USD

  • Total Quality Service

    Principles, Practices, and Implementation

    by D.H. Stamatis ...
    Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, ... Read more

    $199.99 USD