Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


“bastian reule”

1 result for
Skip side bar filters

  • Sorry Is Not a Policy

    Handling Customer Complaints When You Are the Whole Complaints Department

    by Bastian Reule ...
    Sorry Is Not a Policy is a practical guide for anyone who is responsible for managing customer complaints, without the support of a large service team. In this book, Bastian Reule shows how people and small businesses can turn difficult customer interactions into opportunities for building confidence, improving services and establishing long-term relationships. It is more than saying sorry and ... Read more

    $9.98 USD