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1-12 sur 57 résultats pour « d h stamatis »
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  • The Forgotten Leg of Quality

    Customer Service

    par D. H. Stamatis ...
    Collections series Practical Quality of the Future
    This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as ... En savoir plus

    $104.99 CAD

  • Six Sigma and Beyond

    Design for Six Sigma, Volume VI

    par D.H. Stamatis ...
    This volume addresses design improvement from the perspective of prevention by introducing readers to the tools of the Six Sigma design process. The author discusses the issues of designing for Six Sigma, covering the topics that any Shogun Six Sigma Master must be familiar with: customer satisfaction, quality function deployment, benchmarking, sys ... En savoir plus

    $458.99 CAD

  • Six Sigma and Beyond

    Foundations of Excellent Performance, Volume I

    par D.H. Stamatis ...
    Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.Six Sigma and Beyond: Foundations of Excellent Performance provides ... En savoir plus

    $359.99 CAD

  • The OEE Primer

    Understanding Overall Equipment Effectiveness, Reliability, and Maintainability

    par D.H. Stamatis ...
    A valuable tool for establishing and maintaining system reliability, overall equipment effectiveness (OEE) has proven to be very effective in reducing unscheduled downtime for companies around the world. So much so that OEE is quickly becoming a requirement for improving quality and substantiating capacity in leading organizations, as well as a required area of study for the ISO/TS 16949.Breaking ... En savoir plus

    $107.99 CAD

  • Essentials for the Improvement of Healthcare Using Lean & Six Sigma

    par D.H. Stamatis ...
    Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, the ... En savoir plus

    $157.99 CAD

  • Six Sigma and Beyond

    Problem Solving and Basic Mathematics, Volume II

    par D.H. Stamatis ...
    In all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to a ... En savoir plus

    $486.99 CAD

  • Six Sigma and Beyond

    The Implementation Process, Volume VII

    par D.H. Stamatis ...
    The final volume of this series presents a synopsis of the curriculum that a typical Six Sigma program should follow. It differs from the preceding six volumes in that it is an implementation volume, therefore the information is geared towards helping readers formalize their own training. The book establishes the minimum requirements for the Six Si ... En savoir plus

    $458.99 CAD

  • Six Sigma and Beyond

    Statistics and Probability, Volume III

    par D.H. Stamatis ...
    Researchers and professionals in all walks of life need to use the many tools offered by the statistical world, but often do not have the necessary experience in both concept and application. No matter what your profession, sooner or later numbers need to be crunched, and often you need to understand how to do it, and why it is important. Quality c ... En savoir plus

    $458.99 CAD

  • Total Quality Service

    Principles, Practices, and Implementation

    par D.H. Stamatis ...
    Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, ... En savoir plus

    $281.99 CAD

  • The ASQ Pocket Guide to Failure Mode and Effect Analysis (FMEA)

    par D.H. Stamatis ...
    The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis. This pocket guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA). The intent in this “Pocket FMEA” is to provide the reader with a ... En savoir plus

    $32.99 CAD

  • Essential Statistical Concepts for the Quality Professional

    par D. H. Stamatis ...
    The essence of any root cause analysis in our modern quality thinking is to go beyond the actual problem. This means not only do we have to fix the problem at hand but we also have to identify why the failure occurred and what was the opportunity to apply the appropriate knowledge to avoid the problem in the future. Essential Statistical Concepts f ... En savoir plus

    $139.99 CAD

  • Six Sigma Fundamentals

    A Complete Introduction to the System, Methods, and Tools

    par D.H. Stamatis ...
    This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it. ... En savoir plus

    $108.99 CAD