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Relationship Marketing

A Consumer Experience Approach

by Steve Baron, Tony Conway, Gary Warnaby ...

Series series SAGE Advanced Marketing Series
The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this?In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a ... Read more

$108.99 CAD

The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this?In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a
... Read more
Crisis and Continuity in Revolutionary Industrial Strategy

Red Mole Guides, #1

by Red Mole Substack, Tony Cliff, Terry Conway, Barry Eidlin, Steve Jefferys, John Mellroy, Greg Tucker ...

Series Book 1 - Red Mole Guides
In 1979 British trade unions had 13.2 million members, and 29,474,000 working days were lost to strikes. A workplace survey the next year counted 328,000 shop stewards. By 2025, union density was 22.4 per cent, and nobody counts workplace representatives any more: the last survey was in 2011.What the revolutionary left did next is usually explained as a sequence. Rank-and-file organisation is what ... Read more

$7.99 CAD or Free with Kobo Plus

In 1979 British trade unions had 13.2 million members, and 29,474,000 working days were lost to strikes. A workplace survey the next year counted 328,000 shop stewards. By 2025, union density was 22.4 per cent, and nobody counts workplace representatives any more: the last survey was in 2011.What the revolutionary left did next is usually explained as a sequence. Rank-and-file organisation is what
... Read more

Mapping the International Left on Venezuela: Campism vs. Critical Solidarity, 2018–2026

Red Mole Guides, #2

by RedMole.org ...

Series Book 2 - Red Mole Guides
The January 2026 U.S. military extraction of Nicolás Maduro forced every tendency on the international left to show its cards. No more theoretical abstraction, no more equivocation about "objective conditions." The Venezuelan crisis divided the global left into three irreconcilable camps, and this ebook maps exactly where each organization stood when it mattered most.Category A organizations—the ... Read more

$5.99 CAD or Free with Kobo Plus

The January 2026 U.S. military extraction of Nicolás Maduro forced every tendency on the international left to show its cards. No more theoretical abstraction, no more equivocation about "objective conditions." The Venezuelan crisis divided the global left into three irreconcilable camps, and this ebook maps exactly where each organization stood when it mattered most.Category A organizations—the
... Read more
The Dialectics of Rebellion in Iran

Red Mole Guides, #3

by Red Mole Substack ...

Series Book 3 - Red Mole Guides
When mass demonstrations erupted across Iran in December 2025, they represented the most profound challenge to the Islamic Republic since the revolutionary upheaval of 1979. This was no "economic riot" staged by foreign actors. It was a revolt against dictatorship in all its forms: a manifestation of the law of uneven and combined development, wherein the most advanced contradictions of global ... Read more

$4.99 CAD or Free with Kobo Plus

When mass demonstrations erupted across Iran in December 2025, they represented the most profound challenge to the Islamic Republic since the revolutionary upheaval of 1979. This was no "economic riot" staged by foreign actors. It was a revolt against dictatorship in all its forms: a manifestation of the law of uneven and combined development, wherein the most advanced contradictions of global
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Marketing Communications

Touchpoints, Sharing And Disruption

by Chris Fill, Sarah Turnbull ...

The new edition of Marketing Communications delivers a rich blend of theory with examples of contemporary marketing practice. Providing a critical insight into how brands engage audiences, Fill and Turnbull continues to be the definitive marketing communications text for undergraduate and postgraduate students in marketing and related fields.The eighth edition, which contains two new chapters, ... Read more

$64.99 CAD

The new edition of Marketing Communications delivers a rich blend of theory with examples of contemporary marketing practice. Providing a critical insight into how brands engage audiences, Fill and Turnbull continues to be the definitive marketing communications text for undergraduate and postgraduate students in marketing and related fields.The eighth edition, which contains two new chapters,
... Read more
Service Quality Management in Hospitality, Tourism, and Leisure

by Connie Mok, Beverley Sparks, Jay Kadampully ...

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts ... Read more

$150.99 CAD

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts
... Read more
Construction Management

New Directions

by Denny McGeorge, Patrick X. W. Zou ...

The construction industry faces continual challenges and demands, due to market conditions and coercion by governments, for improvements in safety, quality and cost control, and in the avoidance of contractual disputes. To meet these challenges construction enterprises need to constantly seek new directions and business models in construction management. A number of tools, methods and concepts ... Read more

$75.99 CAD

The construction industry faces continual challenges and demands, due to market conditions and coercion by governments, for improvements in safety, quality and cost control, and in the avoidance of contractual disputes. To meet these challenges construction enterprises need to constantly seek new directions and business models in construction management. A number of tools, methods and concepts
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Leadership in Health Care

A European Perspective

by Neil Goodwin ...

Series series Health Management
This unique text is the first to explore leadership in the context of healthcare systems across Europe. It investigates leadership and management learning against the backdrop of increasing European parliamentary influence, the expansion of EU membership, and the increasing number of patients, staff, governments and healthcare employers viewing Europe as a single market for healthcare provision ... Read more

$104.99 CAD

This unique text is the first to explore leadership in the context of healthcare systems across Europe. It investigates leadership and management learning against the backdrop of increasing European parliamentary influence, the expansion of EU membership, and the increasing number of patients, staff, governments and healthcare employers viewing Europe as a single market for healthcare provision
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Managing Change

by Bernard Burnes ...

Bernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling. ... Read more

$64.99 CAD

Bernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling.
... Read more
Organisational Behaviour

Individuals, Groups and Organisation

by Ian Brooks ...

This new edition has major changes to the text to embrace international contexts and the modern realities of OB. It has proved a popular student choice because it combines relative brevity with thorough coverage and plentiful real-world examples. ... Read more

$63.99 CAD

This new edition has major changes to the text to embrace international contexts and the modern realities of OB. It has proved a popular student choice because it combines relative brevity with thorough coverage and plentiful real-world examples.
... Read more
Facilities Change Management

Edited by Edward Finch ...

Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival. The response to change in terms of property and support services is often too little too late - leading to ... Read more

$79.99 CAD

Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival. The response to change in terms of property and support services is often too little too late - leading to
... Read more
ABC of Clinical Leadership

by Tim Swanwick, Judy McKimm ...

Series series ABC Series
The ABC of Clinical Leadership explores and develops the key principles of leadership and management. It outlines the scope of clinical leadership, emphasising its importance in the clinical context, especially for improving patient care and health outcomes in rapidly changing health systems and organisations. Using short illustrative case studies, the book takes a systematic approach to ... Read more

$41.99 CAD

The ABC of Clinical Leadership explores and develops the key principles of leadership and management. It outlines the scope of clinical leadership, emphasising its importance in the clinical context, especially for improving patient care and health outcomes in rapidly changing health systems and organisations. Using short illustrative case studies, the book takes a systematic approach to
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Mapping the International Left on Venezuela: Campism vs. Critical Solidarity, 2018–2026

The Dialectics of Rebellion in Iran

Marketing Communications

Service Quality Management in Hospitality, Tourism, and Leisure

Construction Management

Leadership in Health Care

Managing Change

Organisational Behaviour

Facilities Change Management

ABC of Clinical Leadership

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Your Shopping Cart is empty

Available:

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Top Series in Canada

Red Mole Guides

SAGE Advanced Marketing Series

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