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“tom vander well”

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  • Audiobook

    This Call May Be Monitored

    What Eavesdropping on Corporate America Taught Me About Business and Life

    by Tom Vander Well ...
    Narrated by Tom Vander Well ...

    Unabridged

    4 hours 45 min

    Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built—or broken—between clients and their customers.It wasn’t the career he expected, but he discovered it was right.Sitting between front-line representatives and executive leadership, Tom found himself “the man in the middle,” translating customer ... Read more

    $13.73 CAD or Free with Kobo Plus