Skip to main content
Search Button
Canada Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


Top Series in Canada

Showing 1 - 12 of 12 results for “theodore kinni”
Skip side bar filters

  • Be Our Guest

    by Theodore Kinni ...
    Series series A Disney Institute Book
    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service. ... Read more

    $15.99 CAD

  • Achieve Sales Excellence

    The 7 Customer Rules for Becoming the New Sales Professional

    by Howard Stevens, Theodore Kinni ...
    Increase your business’s sales with these seven essential practices salespeople and organizations must embrace to thrive in today’s competitive marketplace.Companies today are struggling to find the one thing that matters in today’s competitive marketplace. Price? Quality? Innovative product features?While all of the above factors certainly influence a customer’s buying decision, none of them is ... Read more

    $19.99 CAD

  • 1,001 Ways to Keep Customers Coming Back

    WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

    by Donna Greiner, Theodore B. Kinni ...
    Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... Read more

    $6.99 CAD

  • Audiobook

    Be Our Guest

    Perfecting the Art of Customer Service

    by The Disney Institute, Theodore Kinni ...
    Narrated by Barry Abrams ...

    Unabridged

    5 hours 26 min

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality ... Read more

    $26.10 CAD or Free with Kobo Plus

People who read these also enjoyed

  • What's the Secret?

    To Providing a World-Class Customer Experience

    by John R. DiJulius III ...
    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John ... Read more

    $23.99 CAD

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    by Lee Cockerell ...
    “It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® ... Read more

    $14.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Disney Way, Revised Edition : Harnessing the Management Secrets of Disney in Your Company: Harnessing the Management Secrets of Disney in Your Company

    Harnessing the Management Secrets of Disney in Your Company

    by Bill Capodagli, Lynn Jackson ...
    “So useful you may whistle while you work”- FortuneThe original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success.Now this fully revised ... Read more

    $18.79 CAD

  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

    $31.69 CAD

  • Marketing Interior Design

    by Lloyd Princeton ...
    Why struggle to market interior design when you can get specialized advice from a top-notch consultant? In Marketing Interior Design, Lloyd Princeton offers you the same high-quality insights that he gives to his clientele. Drawing on his professional expertise as well as the experiences of his clients, he provides detailed guidance to help you learn to: figure out what to charge and have the ... Read more

    $9.99 CAD

  • Build Your Dream Network

    Forging Powerful Relationships in a Hyper-Connected World

    by J. Kelly Hoey ...
    Cut through the networking noise and start building the powerful, real relationships needed to succeed in our digital worldIf you think of networking as schmoozing at boring cocktail parties or scrolling through LinkedIn for new contacts to add, think again. In the social media age, you need a modern roadmap for creating and cultivating meaningful connections to stand out from the crowd and ... Read more

    $13.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Artist's Guide

    How to Make a Living Doing What You Love

    by Jackie Battenfield ...
    A comprehensive guide for both emerging and mid-career artists to pursue a career in the visual arts.Providing real-life examples, illustrations, and step-by-step exercises, Battenfield offers readily applicable advice on all aspects of the job. Along with tips on planning and assessment, she presents strategies for self-management, including marketing, online promotion, building professional ... Read more

    $16.99 CAD

  • One Little Spark!

    Mickey's Ten Commandments and The Road to Imagineering

    by Marty Sklar ...
    Series series Disney Editions Deluxe
    We've all read about the experts: the artists, the scientists, the engineers—that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes? Disney Legend Marty Sklar wants to give back to fans and answer these burning questions. When Marty was president of Walt Disney Imagineering, he ... Read more

    $34.55 CAD