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10 Quintessential Questions

Insights from authentic and passionate leaders around the world

by Suyin Aerts ...

A good question is one that takes into account who you’re asking and the situation you're in. We need to ask ourselves the right questions and dare to be brave enough to ask other people the right questions as well.Suyin Aerts works in the media and combines this with running her company X-Treme Creations. For this book, she wanted to gather insights and perspectives on life from people who ... Read more

$34.69 CAD

A good question is one that takes into account who you’re asking and the situation you're in. We need to ask ourselves the right questions and dare to be brave enough to ask other people the right questions as well.Suyin Aerts works in the media and combines this with running her company X-Treme Creations. For this book, she wanted to gather insights and perspectives on life from people who
... Read more

How To Talk To Absolutely Anyone

Confident Communication for Work, Life and Relationships

by Mark Rhodes ...

Talk to anyone, anytime, about anything — with confidence.How to Talk to Absolutely Anyone is your personal handbook for stepping up your communication game. Part confidence coach and part social manual, this book reveals the reasons behind your reserve and offers real, practical ways to break through the barriers and make a connection. Whether you fear judgement and rejection or just don't know ... Read more

$14.99 CAD

Talk to anyone, anytime, about anything — with confidence.How to Talk to Absolutely Anyone is your personal handbook for stepping up your communication game. Part confidence coach and part social manual, this book reveals the reasons behind your reserve and offers real, practical ways to break through the barriers and make a connection. Whether you fear judgement and rejection or just don't know
... Read more
No Bullsh*t Strategy

A Founder’s Guide to Gaining Competitive Advantage with a Strategy That Actually Works

by Alex M H Smith ...

Most strategy is, let’s face it, bullsh*t.A bunch of fancy words which mean nothing at all. At best harmless and easy to ignore. At worst confusing and destructive.What if strategy could instead be clear, simple, bold, and even actually useful? That’s what No Bullsh*t Strategy is all about. It sweeps away all the garbled corporate nonsense and dry academic theorising to leave you with pure ... Read more

$11.99 CAD

Most strategy is, let’s face it, bullsh*t.A bunch of fancy words which mean nothing at all. At best harmless and easy to ignore. At worst confusing and destructive.What if strategy could instead be clear, simple, bold, and even actually useful? That’s what No Bullsh*t Strategy is all about. It sweeps away all the garbled corporate nonsense and dry academic theorising to leave you with pure
... Read more
Perfect Phrases for Customer Service, Second Edition

by Robert Bacal ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

$20.99 CAD

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need
... Read more
How To Talk To Absolutely Anyone

Confident Communication for Work, Life and Relationships

by Mark Rhodes ...

An easy-to-understand, practical guide to become a confident communicatorIn this third edition of How to Talk to Absolutely Anyone: Confident Communications in Every Situation, entrepreneur, business mentor, and international speaker Mark Rhodes delivers a practical yet accessible guide to break through barriers and make a connection. Whether you fear judgement and rejection, or just struggle to ... Read more

$17.99 CAD

An easy-to-understand, practical guide to become a confident communicatorIn this third edition of How to Talk to Absolutely Anyone: Confident Communications in Every Situation, entrepreneur, business mentor, and international speaker Mark Rhodes delivers a practical yet accessible guide to break through barriers and make a connection. Whether you fear judgement and rejection, or just struggle to
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Managing with Intent

How to get staff to do what has to be done, and keep them happy and motivated

by Ian Mann ...

Management is the art of getting people to do what has to be done, while keeping them happy and motivated in the process. In Managing with Intent, top management consultant Ian Mann explains exactly how to do that. Based on Ian’s highly successful and popular training courses, the book provides a simple and easily remembered model for solving managerial problems and managing staff effectively. ... Read more

$7.99 CAD

Management is the art of getting people to do what has to be done, while keeping them happy and motivated in the process. In Managing with Intent, top management consultant Ian Mann explains exactly how to do that. Based on Ian’s highly successful and popular training courses, the book provides a simple and easily remembered model for solving managerial problems and managing staff effectively.
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Decisions That Matter

How to Make Decisions in A World of Endless Choice

by Adrienne Adhami ...

From the acclaimed author and podcaster of Power Hour comes the inspiring and actionable guide to making better, more intentional everyday decisions to lead us to the life that we want.'For anyone who wants to make decisions with confidence and clarity, reclaim their mental space, and design a life that truly matters' ? Charles Duhigg, bestselling author of Supercommunicators and The Power of ... Read more

Was $17.99 CAD Now $10.99 CAD

Also available as: Audiobook

From the acclaimed author and podcaster of Power Hour comes the inspiring and actionable guide to making better, more intentional everyday decisions to lead us to the life that we want.'For anyone who wants to make decisions with confidence and clarity, reclaim their mental space, and design a life that truly matters' ? Charles Duhigg, bestselling author of Supercommunicators and The Power of
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Also available as: Audiobook
How to Talk to Customers

Create a Great Impression Every Time with MAGIC

by Diane Berenbaum, Tom Larkin ...

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone ... Read more

$14.99 CAD or Free with Kobo Plus

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone
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Conflict Resolution Training: 10 Rules and 8 Steps To Resolve Every Conflict Every Time

by Larry Barkan ...

In this book, you will learn how to resolve every conflict every time. I can make such a bold statement because for almost 30 years I've been teaching people a proven method for doing so and I look forward to sharing my method with you.You see, contrary to what you may believe, conflict resolution is easy: Find out what people need and if you can and/or are willing to, give them what they need. If ... Read more

$6.99 CAD or Free with Kobo Plus

In this book, you will learn how to resolve every conflict every time. I can make such a bold statement because for almost 30 years I've been teaching people a proven method for doing so and I look forward to sharing my method with you.You see, contrary to what you may believe, conflict resolution is easy: Find out what people need and if you can and/or are willing to, give them what they need. If
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You’ve Got This

Seven Steps to a Life You Love

by Bec Brown ...

Want to flourish in a creative industry such as entertainment, marketing, advertising, PR, design, photography, media or the arts?Would you love to score your dream job or start a business doing something you love and be earning a great income – but you aren’t sure how to make that happen?Then this is the career hack you’ve been waiting for.In You’ve Got This, two successful creative founders ... Read more

$25.99 CAD

Also available as: Audiobook

Want to flourish in a creative industry such as entertainment, marketing, advertising, PR, design, photography, media or the arts?Would you love to score your dream job or start a business doing something you love and be earning a great income – but you aren’t sure how to make that happen?Then this is the career hack you’ve been waiting for.In You’ve Got This, two successful creative founders
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Also available as: Audiobook
Bossing Up

by Samantha Kris ...

Start Bossing Up & Get Everything You Want!In her memoir-turned-guide, success coach Samantha Kris shares the blueprint that earned her 5 promotions in 5 years, doubled her salary, and propelled her into the life of an entrepreneur. A book for anyone seeking to elevate their inner boss and claim the life they desire, Bossing Up is all about powerful tools and effective mindsets that transform the ... Read more

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Start Bossing Up & Get Everything You Want!In her memoir-turned-guide, success coach Samantha Kris shares the blueprint that earned her 5 promotions in 5 years, doubled her salary, and propelled her into the life of an entrepreneur. A book for anyone seeking to elevate their inner boss and claim the life they desire, Bossing Up is all about powerful tools and effective mindsets that transform the
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How to be REALLY Productive

Achieving Clarity And Getting Results In A World Where Work Never Ends

by Grace Marshall ...

Series series Brilliant Business
Grace Marshall is head coach and chief encourager at Grace-Marshall.com and author of the Amazon bestselling 21 Ways to Manage the Stuff That Sucks Up Your Time.She is also a Productivity Ninja with Think Productive, one of the UK’s leading productivity training companies, helping organizations across the world survive information overload and get more done with less stress. ... Read more

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Grace Marshall is head coach and chief encourager at Grace-Marshall.com and author of the Amazon bestselling 21 Ways to Manage the Stuff That Sucks Up Your Time.She is also a Productivity Ninja with Think Productive, one of the UK’s leading productivity training companies, helping organizations across the world survive information overload and get more done with less stress.
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“suyin aerts”

10 Quintessential Questions

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How To Talk To Absolutely Anyone

No Bullsh*t Strategy

Perfect Phrases for Customer Service, Second Edition

How To Talk To Absolutely Anyone

Managing with Intent

Decisions That Matter

How to Talk to Customers

Conflict Resolution Training: 10 Rules and 8 Steps To Resolve Every Conflict Every Time

You’ve Got This

Bossing Up

How to be REALLY Productive

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