Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Includes eBooks
  
  Includes audiobooks
  
  Includes 30 hours of listening time
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Includes eBooks
  
  Includes audiobooks
  
  Includes 30 hours of listening time
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Includes eBooks

Includes audiobooks

Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Includes eBooks

Includes audiobooks

Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken ...

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace ... Read more

$10.99 CAD or Free with Kobo Plus

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace
... Read more
The Convenience Revolution

How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

by Shep Hyken ...

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is ... Read more

$21.99 CAD

Also available as: Audiobook

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is
... Read more

Also available as: Audiobook
Be Amazing or Go Home

Seven Customer Service Habits that Create Confidence with Everyone

by Shep Hyken ...

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too ... Read more

$14.29 CAD

Also available as: Audiobook

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too
... Read more

Also available as: Audiobook
The Cult of the Customer

Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists

by Shep Hyken ...

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural ... Read more

$17.59 CAD

Also available as: Audiobook

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural
... Read more

Also available as: Audiobook
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

by Hyken,Shep ...

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... Read more

$10.99 CAD or Free with Kobo Plus

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any
... Read more
I'll Be Back

How to Get Customers to Come Back Again & Again

by Shep Hyken ...

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Read more

$21.99 CAD

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Read more
Audiobook

Audiobook

The Convenience Revolution

How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

by Shep Hyken ...

Narrated by Timothy Andrés Pabon ...

Unabridged

4 hours 41 min

There's a reason they call it a convenience store— because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher . . . yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's ... Read more

Was $27.99 CAD Now $21.97 CAD or Free with Kobo Plus

Also available as: eBook

There's a reason they call it a convenience store— because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher . . . yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's
... Read more

Also available as: eBook
Engage First

Capture Attention, Build Trust and Drive Real Results

by Anders Boulanger ...

If no one’s paying attention, it doesn’t matter what you’re saying.In today’s fast-paced world, we tend to rush through interactions without building genuine connection. Whether it's ignoring the receptionist or breezing through sales conversations, our engagement muscles have become weak. This ‘engagement gap’ is widening as technology reduces our need to interact with others, while our attention ... Read more

$8.69 CAD or Free with Kobo Plus

If no one’s paying attention, it doesn’t matter what you’re saying.In today’s fast-paced world, we tend to rush through interactions without building genuine connection. Whether it's ignoring the receptionist or breezing through sales conversations, our engagement muscles have become weak. This ‘engagement gap’ is widening as technology reduces our need to interact with others, while our attention
... Read more
Audiobook

Audiobook

Be Amazing or Go Home

Seven Customer Service Habits That Create Confidence with Everyone

by Shep Hyken ...

Narrated by Timothy Andrés Pabon ...

Unabridged

3 hours 20 min

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too ... Read more

$39.84 CAD

Also available as: eBook

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too
... Read more

Also available as: eBook
Audiobook

Audiobook

The Cult of the Customer

Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

by Shep Hyken ...

Narrated by Timothy Andrés Pabon ...

Unabridged

6 hours 14 min

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct ... Read more

$28.84 CAD or Free with Kobo Plus

Also available as: eBook

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct
... Read more

Also available as: eBook
Audiobook

Audiobook

Creating the Loyalty Mindset

Moments of Magic®

by Shep Hyken ...

Narrated by Shep Hyken ...

Unabridged

25 min

This engaging audio will help you clearly understand the differences between customer service and loyalty, complete with ten strategies that will help you build long-term, loyal relationships with your customers.This program is a must for business people seeking to improve sales and customer service, large and small companies alike. You will also enjoy Shep's famous "Cab Driver Story."This audio ... Read more

$12.35 CAD or Free with Kobo Plus

This engaging audio will help you clearly understand the differences between customer service and loyalty, complete with ten strategies that will help you build long-term, loyal relationships with your customers.This program is a must for business people seeking to improve sales and customer service, large and small companies alike. You will also enjoy Shep's famous "Cab Driver Story."This audio
... Read more
Audiobook

Audiobook

Be a Star with Your Customers and Keep Them Forever

Moments of Magic®

by Shep Hyken ...

Narrated by Shep Hyken ...

Unabridged

32 min

Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street ... Read more

$13.67 CAD or Free with Kobo Plus

Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“shep hyken”

Amaze Every Customer Every Time

The Convenience Revolution

Be Amazing or Go Home

The Cult of the Customer

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

I'll Be Back

The Convenience Revolution

Engage First

Be Amazing or Go Home

The Cult of the Customer

Creating the Loyalty Mindset

Be a Star with Your Customers and Keep Them Forever

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“shep hyken”

Show: