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“sheila purdy”

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  • Why Should I Give a ***** About Quality?: Understanding and Profiting from the Customer-led Quality Revolution

    by Sheila Purdy, Dr. Ian Purdy ...
    In today’s world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that ... Read more

    $9.59 CAD