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“sharon rowan”

Showing 1 - 12 of 12 results for “sharon rowan”
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  • Call Center Continuity Planning

    by Jim Rowan, Sharon Rowan ...
    A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag ... Read more

    $119.99 CAD

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  • Blueprints for a SaaS Sales Organization: How to Design, Build and Scale a Customer-Centric Sales Organization

    Sales Blueprints, #2

    by Jacco van der Kooij, Fernando Pizarro, Winning By Design ...
    Series Book 2 - Sales Blueprints
    An updated version of the must-have book for SaaS sales teams, which The SaaS Sales Method defines to include Marketing, Sales, and Customer Success. Because of their very nature, SaaS companies live and die on revenue growth. And once the service is ready there is a very small window in which to scale. Missing that window is the difference between massive success and mediocrity. With such high ... Read more

    $32.99 CAD or Free with Kobo Plus

  • Process Improvement & Performance Management Made Simple

    The Fasttrack Approach to Getting Results Quickly

    by Andrew Muras, Glenn Goodnight ...
    Can you get rapid results and still be effective? Where do you begin and what techniques should you use? What have others done and what were their lessons learned?Andrew Muras and Glenn Goodnight answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations. Filled with case studies, this book highlights techniques ... Read more

    $11.99 CAD

  • The Definitive Handbook of Business Continuity Management

    by Andrew Hiles ...
    With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, ... Read more

    $60.99 CAD

  • PMBOK Quick Implementation Guide - Standard Introduction, Tips for Successful PMBOK Managed Projects, FAQs, Mapping Responsibilities, Terms and Definitions

    by Daniel Lawson ...
    The author has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the PMBOK standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of PMBOK, and to applying the principles that underpin this internationally recognized family of standards for managing and ... Read more

    $25.99 CAD or Free with Kobo Plus

  • Technology Scorecards

    Aligning IT Investments with Business Performance

    by Sam Bansal ...
    Plan, execute, and sustain a successful IT campaign with Sam Bansal's perfect scorecard approachFirst came the dot.com bust, then the IT squeeze. Despite software being the tail that wags the dog in most corporations, the cham-pions of IT, the CIOs, are constantly under fire to justify and maximize their IT investments—past, present, and future.Learn how to establish Key Performance Indicators and ... Read more

    $38.99 CAD

  • Lean Six Sigma for Supply Chain Management, Chapter 5 - Lean Six Sigma Applications to Materials Requirements Planning (MRPII)

    by James Martin ...
    This chapter comes from Lean Six Sigma for Supply Chain Management , written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain management. Author Jim Martin includes more than 200 tables and figures describing roadmaps, ... Read more

    $8.99 CAD

  • Business Continuity and Disaster Recovery Planning for IT Professionals

    by Susan Snedaker ...
    Powerful Earthquake Triggers Tsunami in Pacific. Hurricane Katrina Makes Landfall in the Gulf Coast. Avalanche Buries Highway in Denver. Tornado Touches Down in Georgia. These headlines not only have caught the attention of people around the world, they have had a significant effect on IT professionals as well. As technology continues to become more integral to corporate operations at every level ... Read more

    $53.59 CAD

  • 42 Rules for Superior Field Service

    The Keys to Profitable Field Service and Customer Loyalty

    by Rosemary Coates, Jim Reily ...
    Series series 42 Rules
    With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, ... Read more

    $16.99 CAD

  • Business Continuity and Risk Management

    Essentials of Organizational Resilience

    by Kurt J. Engemann, Douglas M. Henderson ...
    As an instructor, you have seen business continuity and risk management grow exponentially, offering an exciting array of career possibilities to your students. They need the tools needed to begin their careers -- and to be ready for industry changes and new career paths. You cannot afford to use limited and inflexible teaching materials that might close doors or limit their options. Written with ... Read more

    $127.99 CAD or Free with Kobo Plus

  • Maintenance Planning and Scheduling

    Streamline Your Organization for a Lean Environment

    by Timothy C. Kister, Bruce Hawkins ...
    This is a hands-on reference guide for the maintenance or reliability engineer and plant manager. As the third volume in the "Life Cycle Engineering series, this book takes the guiding principles of Lean Manufacturing and Maintenance and applies these concepts to everyday planning and scheduling tasks allowing engineers to keep their equipment running smoothly, while decreasing downtime. The ... Read more

    $48.79 CAD

  • Lean Maintenance Repair and Overhaul

    by Mandyam Srinivasan, Melissa R. Bowers, Kenneth Gilbert ...
    BOOST PROFITS AND REDUCE COSTS BY EFFICIENTLY DELIVERING SUPERIOR MRO SERVICESLean Maintenance Repair and Overhaul describes how MRO organizations can achieve significant improvement in financial performance by applying the Theory of Constraints (TOC) to guide the implementation of Lean manufacturing tools. This Lean/TOC approach facilitates a growth strategy by providing customer value, such as ... Read more

    $68.99 CAD