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Generations at Work

Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

by Ron Zemke, Claire Raines, Bob Filipczak ...

Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of conflict--including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges ... Read more

$8.99 CAD

Also available as: Audiobook

Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of conflict--including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges
... Read more

Also available as: Audiobook
Coaching Knock Your Socks Off Service

by Ron Zemke, Kristin Anderson ...

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:help frontline employees hone their skills,maintain the ... Read more

$9.99 CAD

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:help frontline employees hone their skills,maintain the
... Read more
Delivering Knock Your Socks Off Service: EBook Edition

by Ron ZEMKE, Bobette Hayes WILLIAMSON ...

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks ... Read more

$45.99 CAD

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks
... Read more
Managing Knock Your Socks Off Service

by Chip Bell, Ron Zemke, John Bush ...

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or ... Read more

$9.99 CAD

Also available as: Audiobook

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or
... Read more

Also available as: Audiobook
Audiobook

Audiobook

Working with Jerks

by Ron Zemke ...

Narrated by Liane Hansen ...

Abridged

46 min

A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener. ... Read more

$12.99 CAD

A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener.
... Read more
Audiobook

Audiobook

Managing Knock Your Socks Off Service

by Chip R. Bell, John Bush, Ron Zemke, David Zielinski ...

Narrated by Sean Pratt ...

Unabridged

7 hours 28 min

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space ... Read more

$29.99 CAD or Free with Kobo Plus

Also available as: eBook

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space
... Read more

Also available as: eBook
Audiobook

Audiobook

Generations at Work

Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

by Bob Filipczak, Claire Raines, Ron Zemke ...

Narrated by Joe Geoffrey ...

Unabridged

9 hours 36 min

Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great?All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations ... Read more

$29.99 CAD or Free with Kobo Plus

Also available as: eBook

Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great?All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations
... Read more

Also available as: eBook

Audiobook

Audiobook

The 2020 Workplace

How Innovative Companies Attract, Develop, and Keep Tomorrow's Employees Today

by Karie Willyerd, Jeanne C. Meister ...

Narrated by Eliza Foss ...

Unabridged

9 hours 44 min

What companies need to know—and do—to win and hold on to tomorrow's best employeesThe workplace of the future is being shaped today by Web 2.0—a collection of breakthrough social media technologies—and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased ... Read more

Was $36.99 CAD Now $4.99 CAD

Also available as: eBook

What companies need to know—and do—to win and hold on to tomorrow's best employeesThe workplace of the future is being shaped today by Web 2.0—a collection of breakthrough social media technologies—and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased
... Read more

Also available as: eBook
The SPEED of Trust

The One Thing that Changes Everything

by Stephen M.R. Covey ...

Over two million copies sold.Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to ... Read more

$22.50 CAD

Over two million copies sold.Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to
... Read more
Leading Change, With a New Preface by the Author

by John P. Kotter ...

The international bestseller-now with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession-we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, ... Read more

$36.99 CAD or Free with Kobo Plus

The international bestseller-now with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession-we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface,
... Read more
The Heart of Change

Real-Life Stories of How People Change Their Organizations

by John P. Kotter, Dan S. Cohen ...

Moving beyond the process of changeWhy is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people’s behavior. And that is never easy.The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author ... Read more

$36.99 CAD or Free with Kobo Plus

Also available as: Audiobook

Moving beyond the process of changeWhy is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people’s behavior. And that is never easy.The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author
... Read more

Also available as: Audiobook
HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads)

by Harvard Business Review, Clayton M. Christensen, Daniel Goleman, Michael E. Porter, Peter F. Drucker ...

Series series HBR's 10 Must Reads
Timeless advice from the pages of Harvard Business ReviewYou want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads. We've combed through hundreds of Harvard Business Review articles on strategy, change leadership, managing people, and managing yourself and selected the most important ones to help you maximize your performance.This six ... Read more

$130.99 CAD or Free with Kobo Plus

Timeless advice from the pages of Harvard Business ReviewYou want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads. We've combed through hundreds of Harvard Business Review articles on strategy, change leadership, managing people, and managing yourself and selected the most important ones to help you maximize your performance.This six
... Read more

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“ron zemke”

Generations at Work

Coaching Knock Your Socks Off Service

Delivering Knock Your Socks Off Service: EBook Edition

Managing Knock Your Socks Off Service

Working with Jerks

Managing Knock Your Socks Off Service

Generations at Work

People who read these also enjoyed

The 2020 Workplace

The SPEED of Trust

Leading Change, With a New Preface by the Author

The Heart of Change

HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads)

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