Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Includes eBooks
  
  Includes audiobooks
  
  Includes 30 hours of listening time
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Includes eBooks
  
  Includes audiobooks
  
  Includes 30 hours of listening time
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Includes eBooks

Includes audiobooks

Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Includes eBooks

Includes audiobooks

Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

by Reza Soudagar, Vinay Iyer, Volker Hildebrand ...

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”—Paul Greenberg, author of ... Read more

$49.99 CAD

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”—Paul Greenberg, author of
... Read more
Audiobook

Audiobook

The Customer Experience Edge

Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

by Reza Soudagar, Vinay Iyer, Volker Hildebrand ...

Unabridged

8 hours 44 min

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”-Paul Greenberg, author of ... Read more

$29.99 CAD or Free with Kobo Plus

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.”-Paul Greenberg, author of
... Read more

Audiobook

Audiobook

Steve Jobs

by Walter Isaacson ...

Narrated by Dylan Baker ...

Abridged

9 hours 4 min

2012 Audie Award Finalist for Audiobook of the YearWalter Isaacson’s “enthralling” (The New Yorker) worldwide bestselling biography of Apple cofounder Steve Jobs.Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the ... Read more

$35.99 CAD

Also available as: eBook

2012 Audie Award Finalist for Audiobook of the YearWalter Isaacson’s “enthralling” (The New Yorker) worldwide bestselling biography of Apple cofounder Steve Jobs.Based on more than forty interviews with Steve Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the
... Read more

Also available as: eBook
The McGraw-Hill 36-Hour Course: Organizational Development

by Stephen Balzac ...

Series series McGraw-Hill 36-Hour Courses
Take a crash course in one of today's most important business skills--organizational development!Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the ... Read more

$20.99 CAD

Take a crash course in one of today's most important business skills--organizational development!Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the
... Read more
The Laws of Subtraction: 6 Simple Rules for Winning in the Age of Excess Everything

by Matthew May ...

The Laws of Subtraction features contributions by over 50 highly regarded thinkers, creatives, and executives.On Law #1: What Isn't There Can Often Trump What Is"When you reduce the number of doors that someone can walk through, more people walk through the one that you want them to walk through." -- SCOTT BELSKY, founder and CEO of Behance and author of Making Ideas HappenOn Law #2: The Simplest ... Read more

$25.99 CAD

The Laws of Subtraction features contributions by over 50 highly regarded thinkers, creatives, and executives.On Law #1: What Isn't There Can Often Trump What Is"When you reduce the number of doors that someone can walk through, more people walk through the one that you want them to walk through." -- SCOTT BELSKY, founder and CEO of Behance and author of Making Ideas HappenOn Law #2: The Simplest
... Read more
Handbook For Writing Proposals, Second Edition

by Robert J. Hamper, L. Sue Baugh ...

Proven techniques and invaluable advice for writing winning business proposals—revised and updated!What makes a winning business proposal? It highlights your skills and services, meets your client's needs, and clearly sets you apart from the competition.Since 1995, Handbook for Writing Proposals has helped thousands of professionals develop winning proposals. This exceptional handbook guides you ... Read more

$29.99 CAD

Proven techniques and invaluable advice for writing winning business proposals—revised and updated!What makes a winning business proposal? It highlights your skills and services, meets your client's needs, and clearly sets you apart from the competition.Since 1995, Handbook for Writing Proposals has helped thousands of professionals develop winning proposals. This exceptional handbook guides you
... Read more
The McGraw-Hill 36-Hour Course Product Development

by Andrea Belz ...

Series series McGraw-Hill 36-Hour Courses
Learn the Secrets Behind World-Class Product DevelopmentIn a world overloaded with new products and services, making a single offering stand out is a Herculean task. Or is it? Market leaders are developing innovative processes that all but guarantee the success of their new products--and now their secrets are available to you.The McGraw-Hill 36-Hour Course: Product Development gives you the ... Read more

$27.99 CAD

Learn the Secrets Behind World-Class Product DevelopmentIn a world overloaded with new products and services, making a single offering stand out is a Herculean task. Or is it? Market leaders are developing innovative processes that all but guarantee the success of their new products--and now their secrets are available to you.The McGraw-Hill 36-Hour Course: Product Development gives you the
... Read more
Leading Teams

Expert Solutions to Everyday Challenges

by Harvard Business Review ...

Series series Pocket Mentor
Leading productive teams requires laying the groundwork for success and following through effectively. This guide offers immediately actionable advice on how to choose the right team members; clarify goals, rules, and responsibilities; foster trust, creativity, and risk taking; and resolve conflicts and maximize productivity.The Pocket Mentor Series offers immediate solutions to common challenges ... Read more

$15.99 CAD or Free with Kobo Plus

Leading productive teams requires laying the groundwork for success and following through effectively. This guide offers immediately actionable advice on how to choose the right team members; clarify goals, rules, and responsibilities; foster trust, creativity, and risk taking; and resolve conflicts and maximize productivity.The Pocket Mentor Series offers immediate solutions to common challenges
... Read more
Grant Writing 101: Everything You Need to Start Raising Funds Today

by Victoria Johnson ...

A Crash Course in Writing Powerful, Persuasive Grants!"Grant Writing 101 provides straightforward and effective strategies for improving results. It is a wonderful reference guide for experienced fundraisers and an invaluable 'how-to' manual for those starting their careers."—Emmett D. Carson, Ph.D., CEO and President, Silicon Valley Community Foundation"This new book is an essential tool in ... Read more

$27.99 CAD

A Crash Course in Writing Powerful, Persuasive Grants!"Grant Writing 101 provides straightforward and effective strategies for improving results. It is a wonderful reference guide for experienced fundraisers and an invaluable 'how-to' manual for those starting their careers."—Emmett D. Carson, Ph.D., CEO and President, Silicon Valley Community Foundation"This new book is an essential tool in
... Read more
Service Innovation: How to Go from Customer Needs to Breakthrough Services

by Lance Bettencourt ...

Don't ask your customers, "How is OUR service doing?" Ask them, "How are YOU doing?"Advance praise for Service Innovation:"To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation"Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and ... Read more

$45.99 CAD

Don't ask your customers, "How is OUR service doing?" Ask them, "How are YOU doing?"Advance praise for Service Innovation:"To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation"Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and
... Read more
The Learning Challenge

Dealing with Technology, Innovation and Change in Learning and Development

by Nigel Paine ...

The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fast changing world of innovation and new technology. The rise of social and informal learning, gamification of training, dealing with big data and working with extended enterprise are just some challenges L&D professionals face in their work today.The ... Read more

$54.99 CAD

The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fast changing world of innovation and new technology. The rise of social and informal learning, gamification of training, dealing with big data and working with extended enterprise are just some challenges L&D professionals face in their work today.The
... Read more
Grow From Within (PB)

Mastering Corporate Entrepreneurship and Innovation

by Robert Wolcott, Michael J. Lippitz ...

Create Business and Generate Profits inNew Markets through Innovation!“The best account I have read about how companies can enable and support internal entrepreneurs to achieve innovation-led growth.”Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management“An essential resource for both private and public sector leaders seeking to align new business ... Read more

$34.99 CAD

Create Business and Generate Profits inNew Markets through Innovation!“The best account I have read about how companies can enable and support internal entrepreneurs to achieve innovation-led growth.”Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management“An essential resource for both private and public sector leaders seeking to align new business
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“reza soudagar”

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge

People who read these also enjoyed

Steve Jobs

The McGraw-Hill 36-Hour Course: Organizational Development

The Laws of Subtraction: 6 Simple Rules for Winning in the Age of Excess Everything

Handbook For Writing Proposals, Second Edition

The McGraw-Hill 36-Hour Course Product Development

Leading Teams

Grant Writing 101: Everything You Need to Start Raising Funds Today

Service Innovation: How to Go from Customer Needs to Breakthrough Services

The Learning Challenge

Grow From Within (PB)

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“reza soudagar”

Show:

People who read these also enjoyed