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  • Designing Service Machines

    Translating Principles of System Science to Service Design

    by Ram Babu Roy, Paul Lillrank, Sreekanth V. K., Paulus Torkki ...
    Series series Business and Management (R0)
    This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can ... Read more

    $64.09 CAD