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  • Regulation That Works

    Transforming the Future of Regulatory Spaces

    This book explains what regulation is – and is not.It clarifies how regulation actually works, and how it can be made better. It also sets out how regulation should be done given fundamental challenges and changes to how we have done it. What is regulation trying to achieve? Is there too much red tape? Does regulation impede growth and innovation? Does regulation provide protection, and stability, ... Read more

    $38.99 CAD

  • Outcome-Based Cooperation

    In Communities, Business, Regulation, and Dispute Resolution

    Series series Civil Justice Systems
    How do we cooperate – in social, local, business, and state communities? This book proposes an Outcome-Based Cooperative Model, in which all stakeholders work together on the basis of trust and respect to achieve shared aims and outcomes.The Outcome-Based Cooperative Model is built up from an extensive analysis of behavioural and social psychology, genetic anthropology, research into behaviour and ... Read more

    $64.99 CAD

  • Consumer ADR in Europe

    Series series Civil Justice Systems
    This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution ... Read more

    $158.99 CAD

  • Delivering Dispute Resolution

    A Holistic Review of Models in England and Wales

    Series series Civil Justice Systems
    This book reviews the techniques, mechanisms and architectures of the way disputes are processed in England and Wales. Adopting a comparative approach, it evaluates the current state of the main different types of dispute resolution systems, including business, consumer, personal injury, family, property, employment and claims against the state. It provides a holistic overview of the whole system ... Read more

    $158.99 CAD

  • Law and Corporate Behaviour

    Integrating Theories of Regulation, Enforcement, Compliance and Ethics

    Series series Civil Justice Systems
    This book examines the theories and practice of how to control corporate behaviour through legal techniques. The principal theories examined are deterrence, economic rational acting, responsive regulation, and the findings of behavioural psychology. Leading examples of the various approaches are given in order to illustrate the models: private enforcement of law through litigation in the USA, ... Read more

    $199.99 CAD

  • Delivering Collective Redress

    New Technologies

    Series series Civil Justice Systems
    This book charts the transformative shifts in techniques that seek to deliver collective redress, especially for mass consumer claims in Europe. It shows how traditional approaches of class litigation (old technology) have been eclipsed by the new technology of regulatory redress techniques and consumer ombudsmen.It describes a series of these techniques, each illustrated by leading examples taken ... Read more

    $115.99 CAD

  • Ethical Business Practice and Regulation

    A Behavioural and Values-Based Approach to Compliance and Enforcement

    Series series Civil Justice Systems
    This book explains the concepts of Ethical Business Practice (EBP) and Ethical Business Regulation (EBR), a new paradigm in compliance and enforcement based on behavioural science and ethics. EBR provides the basis for an effective relationship between a business and its regulators, resulting in better outcomes for both. EBR is attracting extensive attention from regulators and businesses around ... Read more

    $51.99 CAD

  • Redress Schemes for Personal Injuries

    Series series Civil Justice Systems
    This ground-breaking book takes a fresh look at potential non-litigation solutions to providing personal injury compensation. It is the first systematic comparative study of such a large number – over forty – of personal injury compensation schemes. It covers the drivers for their creation, the frameworks under which they operate, the criteria and thresholds used, the compensation offered, the ... Read more

    $142.99 CAD

  • Regulatory Delivery

    Series series Civil Justice Systems
    This ground-breaking book addresses the challenge of regulatory delivery, defined as the way that regulatory agencies operate in practice to achieve the intended outcomes of regulation.Regulatory reform is moving beyond the design of regulation to address what good regulatory delivery looks like. The challenge in practice is to operate a regulatory regime that is both appropriate and effective. ... Read more

    $136.99 CAD

  • No-Fault Approaches in the NHS

    Raising Concerns and Raising Standards

    Series series Civil Justice Systems
    This book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements.The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS ... Read more

    $63.99 CAD

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  • Public Sector Communication

    Closing Gaps Between Citizens and Public Organizations

    A comprehensive guide to future-proofing public sector communication and increasing citizen satisfactionHow to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector ... Read more

    $47.99 CAD

  • The Other Invisible Hand

    Delivering Public Services through Choice and Competition

    How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive to their users, and inequitable in their distribution. In this book, Julian Le Grand argues that the ... Read more

    $86.99 CAD