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“poh theng loo”

Showing 1 - 12 of 12 results for “poh theng loo”
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  • Consumer Behaviour in Hospitality and Tourism

    Edited by Saurabh Kumar Dixit, Kuan-Huei Lee, Poh Theng Loo ...
    Consumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations’ products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and ... Read more

    $88.99 CAD

  • Emotional Intelligence in Tourism and Hospitality

    by Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick L’Espoir Decosta, Eric D. Olson, David Rivera Jr., Heejung Ro, Atila Yüksel ...
    Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional ... Read more

    $51.99 CAD

  • Service Failures and Recovery in Tourism and Hospitality

    A Practical Manual

    by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici0, Ali Dalgic1, Christina K. Dimitriou2, Mariangela Franch3, Ozan Guler4, Jong-Hyeong5, Anna Irimiás6, Petranka Kelly7, Kawon Kim8, Jennifer Lawlor9, Minwoo Lee0, Poh Theng (Beatrice) Loo1, Gábor Michalkó2, Michael Mulvey3, Isil Arikan Saltik4, Derya Toksöz5, Dallen J Timothy6 ...
    Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and ... Read more

    $142.99 CAD

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  • Exploring Resilience

    A Scientific Journey from Practice to Theory

    Edited by Siri Wiig, Babette Fahlbruch ...
    Series series Engineering (R0)
    Resilience has become an important topic on the safety research agenda and in organizational practice. Most empirical work on resilience has been descriptive, identifying characteristics of work and organizing activity which allow organizations to cope with unexpected situations. Fewer studies have developed testable models and theories that can be used to support interventions aiming to increase ... Read more

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  • Handbook of Hospitality Marketing Management

    Edited by Haemoon Oh ...
    This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality marketing research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The ... Read more

    $102.99 CAD

  • Tour Guiding Research

    Insights, Issues and Implications

    by Dr. Betty Weiler, Rosemary Black ...
    Series Book 62 - Aspects of Tourism
    This book provides an authoritative, state-of-the-art review of tour guiding scholarship and research and aims to foster best practice and to stimulate further study and research on tour guiding across a range of disciplines. It explores how tour guiding theory and practice has evolved over time and what factors have contributed to this. The volume consolidates, synthesises and adds to the ... Read more

    $27.99 CAD

  • Proceedings of the 1st International Hospitality, Travel and Event Conference (IHTREC 2023)

    Edited by Derinta Entas ...
    Series series Springer Nature Proceedings excluding Computer Science
    This is an open access book.Reinventing Hospitality, Travel, and Event for a Future DirectionThe tourism industry is an important sector in the world, particularly in terms of its ability to create jobs, generate income and contribute to people's well-being. While of its importance, the tourism industry is vulnerable to external disruptions. Historically, the tourism industry has been vulnerable ... Read more

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  • Progress in Tourism Marketing

    Edited by Metin Kozak, Luisa Andreu ...
    Series series Routledge Advances in Tourism
    The aim of this book are two-fold: (1) to evaluate the current progress of theoretical approaches to tourism marketing and (2) to show the ways to further develop the concept of tourism marketing for application within tourist destinations and individual businesses and evaluate its potential impact on performance improvement. The structure is based upon the inclusion of an introduction and four ... Read more

    $109.99 CAD

  • Handbook of Research on Global Hospitality and Tourism Management

    Edited by Angelo A. Camillo ...
    The tourism industry is a multi-billion dollar enterprise, with more people from all cultures and nationalities choosing to spend their leisure time traveling and visiting new locations. To exploit this burgeoning market, tourism agencies must carefully consider the desires and goals of travelers from around the world. The Handbook of Research on Global Hospitality and Tourism Management ... Read more

    $367.99 CAD

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  • Tourism Marketing

    A Strategic Approach

    Edited by Nilanjan Ray, Dilip Kumar Das, Raj Kumar ...
    Tourism Marketing: A Strategic Approach presents a variety of practical application tools, skills, practices, models, approaches, and strategies that are proving themselves effective in tourism marketing. The volume considers overall infrastructure, socioeconomic conditions, and modern tourism business infrastructure in discussing the efficiency of good strategies and practices and their impact on ... Read more

    $218.99 CAD

  • Handbook of Tourist Behavior

    Theory & Practice

    Edited by Metin Kozak, Alain Decrop ...
    Series series Routledge Advances in Tourism
    In today’s highly competitive and global economy, understanding tourist behavior is imperative to success. Tourist behavior has become a cornerstone of any marketing strategy and action. Choosing, buying and consuming tourism/travel products and services includes a range of psycho-social processes and a number of personal and environmental influences that researchers and managers should take into ... Read more

    $114.99 CAD

  • Programming for Health and Wellbeing in Architecture

    Edited by Keely Menezes, Pamela de Oliveira-Smith, A. Woodworth ...
    Programming for Health and Wellbeing in Architecture presents a new approach to architectural programming that includes sustainability, neuroscience and human factors. This volume of contributions from noted architects and academics makes the case for rethinking the practices of programming and planning to incorporate evidence-based design, systems thinking and a deeper understanding of our ... Read more

    $81.99 CAD