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Measuring the Success of Coaching

A Step-by-Step Guide for Measuring Impact and Calculating ROI

by Patricia Pulliam Phillips, Lisa Ann Edwards, Jack J. Phillips ...

How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of ... Read more

$40.99 CAD or Free with Kobo Plus

How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of
... Read more
Surveys by Design

Turn Data Collection Into Value Creation

by Patricia Pulliam Phillips, Jack J. Phillips ...

Better Questions. Better Data. Better Decisions.Surveys are essential to the work of all talent development professionals, but too often, these tools fail to deliver the actionable outcomes organizations need. Surveys by Design is an accessible guide for L&D professionals who need to create effective surveys that:Measure what matters most.Gather reliable data at scale.Serve diverse audiences ... Read more

$43.99 CAD or Free with Kobo Plus

Better Questions. Better Data. Better Decisions.Surveys are essential to the work of all talent development professionals, but too often, these tools fail to deliver the actionable outcomes organizations need. Surveys by Design is an accessible guide for L&D professionals who need to create effective surveys that:Measure what matters most.Gather reliable data at scale.Serve diverse audiences
... Read more
Show the Value of What You Do

Measuring and Achieving Success in Any Endeavor

by Patricia Pulliam Phillips, Jack J. Phillips ...

**By the winners of the Association for Talent Development's 2022 Thought Leader award!Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.**In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure ... Read more

$16.99 CAD

Also available as: Audiobook

**By the winners of the Association for Talent Development's 2022 Thought Leader award!Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.**In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure
... Read more

Also available as: Audiobook
Performance Consulting

A Strategic Process to Improve, Measure, and Sustain Organizational Results

by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, Dick Handshaw ...

"A potent tool and practical resource for everyone who practices in the talent development and organizational improvement field." —Chip R. Bell, author of Inside Your Customer's ImaginationNEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One ... Read more

$17.99 CAD or Free with Kobo Plus

"A potent tool and practical resource for everyone who practices in the talent development and organizational improvement field." —Chip R. Bell, author of Inside Your Customer's ImaginationNEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One
... Read more
Show the Value of What You Do

Measuring and Achieving Success in Any Endeavor

by Patricia Pulliam Phillips, Jack J Phillips ...

By the winners of the Association for Talent Development's 2022 Thought Leader award!Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure ... Read more

$19.99 CAD or Free with Kobo Plus

Also available as: Audiobook

By the winners of the Association for Talent Development's 2022 Thought Leader award!Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure
... Read more

Also available as: Audiobook
Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes

by Patricia Pulliam Phillips, Jack J. Phillips ...

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATAWhile corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HR departments often take the first hit.In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti ... Read more

$53.99 CAD

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATAWhile corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HR departments often take the first hit.In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti
... Read more
Survey Basics

by Patricia Pulliam Phillips, Jack J. Phillips, Bruce Aaron ...

Learning and development professionals have embraced the concept of measurement, evaluation, and ROI. They know the importance of collecting valid, reliable data—but many want to build greater skills in asking the right measurement questions the right way. Experts in their field, Jack and Patricia Phillips have written a new book on measurement with Bruce Aaron, Survey Basics: A Guide to ... Read more

$31.99 CAD or Free with Kobo Plus

Learning and development professionals have embraced the concept of measurement, evaluation, and ROI. They know the importance of collecting valid, reliable data—but many want to build greater skills in asking the right measurement questions the right way. Experts in their field, Jack and Patricia Phillips have written a new book on measurement with Bruce Aaron, Survey Basics: A Guide to
... Read more
Proving the Value of Soft Skills

Measuring Impact and Calculating ROI

by Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray ...

A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of ... Read more

$41.99 CAD or Free with Kobo Plus

A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of
... Read more
Measuring ROI in Learning & Development

Case Studies from Global Organizations

by Patricia Pulliam Phillips, Jack J. Phillips ...

How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ... Read more

$41.99 CAD or Free with Kobo Plus

How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring
... Read more
Return on Investment in Training and Performance Improvement Programs

by Patricia Pulliam Phillips, Jack J. Phillips, Klaas Toes ...

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly ... Read more

$85.99 CAD

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly
... Read more
Value for Money

How to Show the Value for Money for All Types of Projects and Programs in Governments, Non-Governmental Organizations, Nonprofits, and Businesses

by Patricia Pulliam Phillips, Jack J. Phillips, Gina Paone, Cyndi Huff Gaudet ...

Written by two of the world's most well-known ROI (Return on Investment) gurus, this guide is indispensable for anyone involved in showing the value of money for projects and programs in governments, non-governmental organizations, nonprofits, and businesses. These range from human capital programs to marketing initiatives, technology implementations, systems integrations, quality and lean ... Read more

$140.99 CAD

Written by two of the world's most well-known ROI (Return on Investment) gurus, this guide is indispensable for anyone involved in showing the value of money for projects and programs in governments, non-governmental organizations, nonprofits, and businesses. These range from human capital programs to marketing initiatives, technology implementations, systems integrations, quality and lean
... Read more
Measuring the Success of Organization Development

A Step-by-Step Guide for Measuring Impact and Calculating ROI

by Patricia Pulliam Phillips, Jack J. Phillips, Lizette Zuniga ...

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to ... Read more

$40.99 CAD or Free with Kobo Plus

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to
... Read more

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Top Series in Canada

Measurement and Evaluation Series

Measuring the Success of Coaching

Surveys by Design

Show the Value of What You Do

Performance Consulting

Show the Value of What You Do

Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes

Survey Basics

Proving the Value of Soft Skills

Measuring ROI in Learning & Development

Return on Investment in Training and Performance Improvement Programs

Value for Money

Measuring the Success of Organization Development

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