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Managing Hospitality Organizations

Achieving Excellence in the Guest Experience

by Robert C. Ford, Michael C. Sturman ...

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.Authors Robert C. Ford and Michael Sturman emphasize the ... Read more

$145.59 CAD

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.Authors Robert C. Ford and Michael Sturman emphasize the
... Read more
The Cornell School of Hotel Administration on Hospitality

Cutting Edge Thinking and Practice

Edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma ...

This cutting edge and comprehensive book-with contributions from the star faculty of Cornell University's School of Hotel Administration-offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality ... Read more

$35.99 CAD

This cutting edge and comprehensive book-with contributions from the star faculty of Cornell University's School of Hotel Administration-offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality
... Read more
Gunsight Politics

Blood in the Street

by Paul Michael Sturman ...

This is a fictionalized version of an event that changed the world. It asks the question, what if the truth was not told about that violent and tragic day in 1963? Within its pages lies a second story of murder, intrigue and mystery that takes you on a ride to meet unforgettable characters both good and evil who lived their lives in a savage era. Step back in history then to the violent days of ... Read more

$5.39 CAD

This is a fictionalized version of an event that changed the world. It asks the question, what if the truth was not told about that violent and tragic day in 1963? Within its pages lies a second story of murder, intrigue and mystery that takes you on a ride to meet unforgettable characters both good and evil who lived their lives in a savage era. Step back in history then to the violent days of
... Read more
The Rock City Raptor

by Paul Michael Sturman ...

I am a 68 years old man Father of 4 Grandfather of 6. In early 1960s I saw John F Kennedy speak at my High School in Pocatello, Idaho. I have had a fascination with the surrounding of his murder and read everything I could fi nd on the subject. I asked myself the question what if the offi cial version was wrong. Thirty some odd years ago I began to write my own fi ctional interpretation of the ... Read more

$5.39 CAD

I am a 68 years old man Father of 4 Grandfather of 6. In early 1960s I saw John F Kennedy speak at my High School in Pocatello, Idaho. I have had a fascination with the surrounding of his murder and read everything I could fi nd on the subject. I asked myself the question what if the offi cial version was wrong. Thirty some odd years ago I began to write my own fi ctional interpretation of the
... Read more

Red's Hot Cowboy

by Carolyn Brown ...

Series Book 2 - Spikes & Spurs
Book 2 in the Spikes & Spurs SeriesHe wasn't looking for trouble…But when the cops are knocking on your door, trouble's definitely found you. And this is where Wil Marshall finds himself after checking in to the Longhorn Inn. It could all be a big mistake, but Wil's not getting much sleep. Then the motel owner—who is drop dead gorgeous and feisty to boot—saves him from an even worse night behind ... Read more

$9.89 CAD

Also available as: Audiobook

Book 2 in the Spikes & Spurs SeriesHe wasn't looking for trouble…But when the cops are knocking on your door, trouble's definitely found you. And this is where Wil Marshall finds himself after checking in to the Longhorn Inn. It could all be a big mistake, but Wil's not getting much sleep. Then the motel owner—who is drop dead gorgeous and feisty to boot—saves him from an even worse night behind
... Read more

Also available as: Audiobook
Business Model Generation

A Handbook for Visionaries, Game Changers, and Challengers

by Alexander Osterwalder, Yves Pigneur ...

Series Book 1 - The Strategyzer Series
Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation.Co-created by 470 "Business Model Canvas" ... Read more

$29.99 CAD

Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation.Co-created by 470 "Business Model Canvas"
... Read more
The 23rd Midnight

A Women's Murder Club Thriller

by James Patterson, Maxine Paetro ...

Series series A Women's Murder Club Thriller
From the world's #1 bestselling author, an attention-seeking copycat from the Women’s Murder Club’s past is recreating murders by a famous killer—with devastating new twists.Detective Lindsay Boxer put serial killer Evan Burke in jail.Reporter Cindy Thomas wrote a book that put him on the bestseller list.An obsessed maniac has turned Burke’s true-crime story into a playbook. And is embellishing it ... Read more

$15.99 CAD

Also available as: Audiobook

From the world's #1 bestselling author, an attention-seeking copycat from the Women’s Murder Club’s past is recreating murders by a famous killer—with devastating new twists.Detective Lindsay Boxer put serial killer Evan Burke in jail.Reporter Cindy Thomas wrote a book that put him on the bestseller list.An obsessed maniac has turned Burke’s true-crime story into a playbook. And is embellishing it
... Read more

Also available as: Audiobook
Work Rules!

Insights from Inside Google That Will Transform How You Live and Lead

by Laszlo Bock ...

**A groundbreaking inquiry into the philosophy of work, and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed, from the visionary head of Google's innovative People Operations."A true masterpiece." —Forbes.com**"We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and ... Read more

$19.99 CAD

Also available as: Audiobook

**A groundbreaking inquiry into the philosophy of work, and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed, from the visionary head of Google's innovative People Operations."A true masterpiece." —Forbes.com**"We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and
... Read more

Also available as: Audiobook
Head To Head

by Linda Ladd ...

Series Book 1 - Claire Morgan Thriller Series
“Chilling, compelling suspense . . . be prepared to lose sleep” with this first in the thriller series featuring Ozarks detective Claire Morgan (Eileen Dreyer, New York Times bestselling author).With Every Turn in the Case . . .After moving from Los Angeles to Lake of the Ozarks, Missouri, homicide detective Claire Morgan has at last adjusted to the peaceful rhythms of rural life. Until a grisly ... Read more

$5.99 CAD or Free with Kobo Plus

“Chilling, compelling suspense . . . be prepared to lose sleep” with this first in the thriller series featuring Ozarks detective Claire Morgan (Eileen Dreyer, New York Times bestselling author).With Every Turn in the Case . . .After moving from Los Angeles to Lake of the Ozarks, Missouri, homicide detective Claire Morgan has at last adjusted to the peaceful rhythms of rural life. Until a grisly
... Read more
Mortal Danger

by Eileen Wilks ...

Series Book 2 - A Novel of the Lupi
Former cop Lily Yu has her sister's wedding to attend, a missing magical staff to find, and now must deal with her grandmother's decision to return to the old country. Lily could turn to the man she's involved with for advice, but for all the passion that flares between them, she doesn't really know Rule Turner--she's just bound to him for life. Rule happens to be a werewolf, and Lily wonders just ... Read more

Was $8.99 CAD Now $5.99 CAD

Former cop Lily Yu has her sister's wedding to attend, a missing magical staff to find, and now must deal with her grandmother's decision to return to the old country. Lily could turn to the man she's involved with for advice, but for all the passion that flares between them, she doesn't really know Rule Turner--she's just bound to him for life. Rule happens to be a werewolf, and Lily wonders just
... Read more
Design Thinking

Integrating Innovation, Customer Experience, and Brand Value

by Thomas Lockwood ...

This thought-provoking and inspirational book covers such topics as: developing a solid creative process through Visual Reflection Notebooks” and Bring Play to Work”; understanding the artist’s unique identity in relation to the larger culture; building systems of support and collaboration; explaining how an artist’s needs and passions can lead to innovation and authenticity; using language to ... Read more

$24.99 CAD

This thought-provoking and inspirational book covers such topics as: developing a solid creative process through Visual Reflection Notebooks” and Bring Play to Work”; understanding the artist’s unique identity in relation to the larger culture; building systems of support and collaboration; explaining how an artist’s needs and passions can lead to innovation and authenticity; using language to
... Read more
Christmas in Absaroka County

Walt Longmire Christmas Stories (A Penguin Special)

by Craig Johnson ...

Series series A Longmire Mystery
**It’s holiday season in Absaroka County and Sheriff Walt Longmire gets personal in this delightful collection of four short stories from New York Times–bestselling author Craig Johnson.The hit drama Longmire is now streaming on Paramount+**Full of Longmire’s dry wit and good heart, Christmas in Absaroka County is a holiday must-have for every Longmire and Craig Johnson fan, and it also includes ... Read more

$3.99 CAD

**It’s holiday season in Absaroka County and Sheriff Walt Longmire gets personal in this delightful collection of four short stories from New York Times–bestselling author Craig Johnson.The hit drama Longmire is now streaming on Paramount+**Full of Longmire’s dry wit and good heart, Christmas in Absaroka County is a holiday must-have for every Longmire and Craig Johnson fan, and it also includes
... Read more

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“michael c sturman”

Managing Hospitality Organizations

The Cornell School of Hotel Administration on Hospitality

Gunsight Politics

The Rock City Raptor

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Red's Hot Cowboy

Business Model Generation

The 23rd Midnight

Work Rules!

Head To Head

Mortal Danger

Design Thinking

Christmas in Absaroka County

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