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“mark lambertson”

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  • Optimal Design Manifest

    by Paul Dale, Mark Lambertson ...
    Optimal Design Manifest is a practical ‘hands-on’ book that presents a strategic Performance Based Model that can be designed and implemented within a minimal time-frame for maximum benefit. The book challenges conventional wisdom and the generic approaches currently embraced by Contact Center Organizations by presenting a methodology which reflects a process of reverse engineering optimal ... Read more

    $22.99 CAD