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The Improvement Guide

A Practical Approach to Enhancing Organizational Performance

by Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost ...

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This ... Read more

$68.99 CAD

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This
... Read more
The Health Care Data Guide

Learning from Data for Improvement

by Lloyd P. Provost, Sandra K. Murray ...

An Essential text on transforming raw data into concrete health care improvementsNow in its second edition, The Health Care Data Guide: Learning from Data for Improvement delivers a practical blueprint for using available data to improve healthcare outcomes. In the book, a team of distinguished authors explores how health care practitioners, researchers, and other professionals can confidently ... Read more

$114.99 CAD

An Essential text on transforming raw data into concrete health care improvementsNow in its second edition, The Health Care Data Guide: Learning from Data for Improvement delivers a practical blueprint for using available data to improve healthcare outcomes. In the book, a team of distinguished authors explores how health care practitioners, researchers, and other professionals can confidently
... Read more
Quality as an Organizational Strategy

by Clifford L. Norman, Lloyd P. Provost, David M. Williams ...

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a ... Read more

$41.99 CAD or Free with Kobo Plus

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a
... Read more
The QOS Field Guide

Quality as an Organizational Strategy, #2

by Clifford L. Norman, Lloyd P. Provost, David M. Williams ...

Series Book 2 - Quality as an Organizational Strategy
From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.More detail into the theory and evidence-base of QOSExamples from organizations in various sectorsTools and methods to support the five activities for leadersExercises to practice and apply the methods in your organizationDetailed QOS ... Read more

$41.99 CAD or Free with Kobo Plus

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.More detail into the theory and evidence-base of QOSExamples from organizations in various sectorsTools and methods to support the five activities for leadersExercises to practice and apply the methods in your organizationDetailed QOS
... Read more
Audiobook

Audiobook

The Improvement Guide

A Practical Approach to Enhancing Organizational Performance 2nd Edition

by Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost ...

Narrated by Al Kessel ...

Unabridged

12 hours 21 min

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This ... Read more

$36.99 CAD or Free with Kobo Plus

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This
... Read more
Quality Improvement Through Planned Experimentation 3E (PB)

by Ronald Moen, Thomas W. Nolan, Lloyd P. Provost ...

The latest experimental design techniques for quality improvement"The methods taught in this book are a major contribution to statistical methods as an aid to engineers, as well as to those in industry, education, or government who are trying to understand the meaning of fi gures derived from comparisons or experiments." -- W. EDWARDS DEMINGCo-written by three recipients of the Deming Medal ... Read more

$148.99 CAD

The latest experimental design techniques for quality improvement"The methods taught in this book are a major contribution to statistical methods as an aid to engineers, as well as to those in industry, education, or government who are trying to understand the meaning of fi gures derived from comparisons or experiments." -- W. EDWARDS DEMINGCo-written by three recipients of the Deming Medal
... Read more

Agile Project Management: Creating Innovative Products

Creating Innovative Products

by Jim Highsmith ...

Series series Agile Software Development Series
Best practices for managing projects in agile environments—now updated with new techniques for larger projectsToday, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In ... Read more

$52.99 CAD

Best practices for managing projects in agile environments—now updated with new techniques for larger projectsToday, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In
... Read more
Big Data, Big Analytics

Emerging Business Intelligence and Analytic Trends for Today's Businesses

by Michael Minelli, Michele Chambers, Ambiga Dhiraj ...

Series series Wiley CIO
Unique prospective on the big data analytics phenomenon for both business and IT professionalsThe availability of Big Data, low-cost commodity hardware and new information management and analytics software has produced a unique moment in the history of business. The convergence of these trends means that we have the capabilities required to analyze astonishing data sets quickly and cost ... Read more

$40.99 CAD

Unique prospective on the big data analytics phenomenon for both business and IT professionalsThe availability of Big Data, low-cost commodity hardware and new information management and analytics software has produced a unique moment in the history of business. The convergence of these trends means that we have the capabilities required to analyze astonishing data sets quickly and cost
... Read more
Organization Design

Simplifying complex systems

by Nicolay Worren ...

A well-designed organization is an effective organization. Decisions about organization design determine the shape and form of the organization – not only the reporting structure and authority relations, but also the number and size of sub-units and the interfaces between the sub-units. Indirectly, such decisions affect individual productivity as well as the organization’s ability to attain ... Read more

$101.99 CAD

A well-designed organization is an effective organization. Decisions about organization design determine the shape and form of the organization – not only the reporting structure and authority relations, but also the number and size of sub-units and the interfaces between the sub-units. Indirectly, such decisions affect individual productivity as well as the organization’s ability to attain
... Read more
Project Management the Agile Way, Second Edition

Making it Work in the Enterprise

by John Goodpasture ...

Widely acclaimed as one of the top agile books in its first edition, Project Management the Agile Way has now been updated and redesigned by popular demand. This second edition is in a modular format to facilitate training and advanced course instruction, and provides new coverage of agile, such as hybrid agile methods, the latest public sector practices, and a chapter dedicated to transitioning ... Read more

$50.99 CAD

Widely acclaimed as one of the top agile books in its first edition, Project Management the Agile Way has now been updated and redesigned by popular demand. This second edition is in a modular format to facilitate training and advanced course instruction, and provides new coverage of agile, such as hybrid agile methods, the latest public sector practices, and a chapter dedicated to transitioning
... Read more
The Complete Business Process Handbook

Body of Knowledge from Process Modeling to BPM, Volume 1

by Henrik von Scheel, August-Wilhelm Scheer, Mark Von Rosing ...

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at ... Read more

$57.59 CAD

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at
... Read more
CMMI Survival Guide

Just Enough Process Improvement

by Suzanne Garcia, Richard Turner ...

The CMMI provides a framework for process improvement spanning the life cycle of a product or service, from conception through delivery and maintenance. Widely and beneficially adopted around the world, the size and apparent complexity of the framework have nonetheless been daunting to some organizations. That need not be so. With a proper guide to help navigate around unknown dangers, potential ... Read more

$45.99 CAD

The CMMI provides a framework for process improvement spanning the life cycle of a product or service, from conception through delivery and maintenance. Widely and beneficially adopted around the world, the size and apparent complexity of the framework have nonetheless been daunting to some organizations. That need not be so. With a proper guide to help navigate around unknown dangers, potential
... Read more

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Top Series in Canada

Quality as an Organizational Strategy

The Improvement Guide

The Health Care Data Guide

Quality as an Organizational Strategy

The QOS Field Guide

The Improvement Guide

Quality Improvement Through Planned Experimentation 3E (PB)

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Agile Project Management: Creating Innovative Products

Big Data, Big Analytics

Organization Design

Project Management the Agile Way, Second Edition

The Complete Business Process Handbook

CMMI Survival Guide

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