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  • Outcome-Oriented Public Management

    A Responsibility-Based Approach to the New Public Management

    Series series Research in Public Management
    After the New Public Management had evolved in English speaking countries, it became a role model for the reform of public administration all throughout the world. Although there were obvious similarities in terminology used in different countries, the model was usually adapted to the cultural and political context in which it had to be embedded. This also resulted in significant conceptual ... Read more

    $68.99 CAD

  • Managing the Electronic Government

    From Vision to Practice

    Series series Research in Public Management
    This book provides an insight into the possibilities that so-called “Electronic Government” has to offer. It demonstrates the elements belonging to the concept of E-Government and acts as a point of reference for those aiming to implement it. Checklists and lists of questions enable self-assessment at local, state and federal levels, highlighting opportunities for further development. The book ... Read more

    $60.99 CAD

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    How Time-Based Competition is Reshaping Global Mar

    by George Stalk ...
    Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. In this path-breaking book based upon ten years of research, the authors argue that the ways leading companies manage time-in production, in new product development, and in sales and distribution-represent the most ... Read more

    $19.99 CAD

  • Design for Operational Excellence: A Breakthrough Strategy for Business Growth

    A Breakthrough Strategy for Business Growth

    Design processes wisely.Grow your business endlessly.“Design for Operational Excellence is a blueprint for a joined up, end-to-end designed operation that makes Operational Excellence a reality. The book excellently outlines the process of creating flow that every employee can see and, most importantly, fix without management intervention. Kevin Duggan’s emphasis on creating standard work for ... Read more

    $40.99 CAD

  • Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

    Seize the competitive advantage with BPM at the heart of your strategyValue-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed ... Read more

    $39.99 CAD

  • Juran's Quality Handbook 7E (PB)

    The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and developmentsThe “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe ... Read more

    $124.99 CAD

  • The Pocket Idiot's Guide to Six Sigma

    Quality improvement just got better.Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees—rather than managers—this guide quickly and easily explains everything employees need to know about Six Sigma, including what it is and what it can accomplish, why companies are implementing ... Read more

    $11.99 CAD

  • Inside Out: Rethinking Traditional Safety Management Paradigms

    Traditional methods of improving safety performance through extrinsic control will only take you so far. Realizing this, many leading-edge companies have abandoned their old paradigms and have taken a new approach. Learn how to develop a positive safety culture using inside-out thinking—a culture that begins in the workplace and spreads out to include both the family and the community. ... Read more

    $24.95 CAD

  • Supply Chain Management Demystified

    Series series Demystified
    Your SOURCE for supply chain management fundamentalsOptimize your understanding of the essential supply chain management practices used by the best firms to gain competitive advantage. Written in an easy-to-follow style, Supply Chain Management DeMYSTiFieD is filled with best practices and proven techniques for success.This practical guide covers supply chain collaboration, planning, strategic ... Read more

    $33.99 CAD

  • The Toyota Kata Practice Guide: Practicing Scientific Thinking Skills for Superior Results in 20 Minutes a Day

    by Mike Rother ...
    Take the Kata path to scientific thinking and superior results!In this long-awaited companion to the groundbreaking book Toyota Kata, Mike Rother takes you to the next level of developing business mindset and capability for the 21st Century. Much more than a list of management concepts, The Toyota Kata Practice Guide walks you through the process of making improvement, adaptation, and even ... Read more

    $50.99 CAD

  • Total Quality Management: A pictorial guide for managers

    Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. ... Read more

    $100.99 CAD

  • Value Stream Mapping

    Reduce waste and maximise efficiency

    by 50minutes ...
    Series series Management & Marketing
    Understand value stream mapping in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.In an increasingly competitive business world, identifying the areas where your company is losing time and money can give you a vital edge. Value stream mapping is one of the most popular tools of lean management and is easy to apply to virtually any ... Read more

    $14.99 CAD or Free with Kobo Plus