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  • Questionnaire Design

    How to Plan, Structure and Write Survey Material for Effective Market Research

    Will your questionnaire work as well as it needs to by today's standards? Use this new edition of the bestselling guide to make sure it does.Good data is central to information-based decision making. Increasing access to online survey software is allowing more organizations to benefit from contact with their customers, employees and the public. However, the challenges facing the questionnaire ... Read more

    $51.99 CAD

  • Writing Works

    A Resource Handbook for Therapeutic Writing Workshops and Activities

    Series series Writing for Therapy or Personal Development
    The use of creative writing as a route to personal development is a powerful therapeutic tool - a fact that is recognized in the growing numbers of workshops and writing groups within professional contexts, including clinical, health and criminal justice settings.Writing Works is a guide for writers or therapists working with groups or individuals and is full of practical advice on everything from ... Read more

    $33.99 CAD

  • Writing Routes

    A Resource Handbook of Therapeutic Writing

    Series series Writing for Therapy or Personal Development
    The use of creative writing as a route to personal or professional development is a powerful therapeutic tool, yet often the most difficult part is knowing how and where to begin. The experiences of others, and the strategies and approaches they have used in their own writing, can provide tried-and-tested models for practice, and 'ways in' that facilitators might wish to recommend to others ... Read more

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    A Guide to Efficient and Effective Incident Investigation

    Are you trying to improve performance, but find that the same problems keep getting in the way? Safety, health, environmental quality, reliability, production, and security are at stake. You need the long-term planning that will keep the same issues from recurring. Root Cause Analysis Handbook: A Guide to Effective Incident Investigation is a powerful tool that gives you a detailed step-by-step ... Read more

    $127.99 CAD or Free with Kobo Plus

  • Measuring the User Experience

    Collecting, Analyzing, and Presenting Usability Metrics

    Series series Interactive Technologies
    Measuring the User Experience was the first book that focused on how to quantify the user experience. Now in the second edition, the authors include new material on how recent technologies have made it easier and more effective to collect a broader range of data about the user experience. As more UX and web professionals need to justify their design decisions with solid, reliable data, Measuring ... Read more

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  • The Pocket Universal Methods of Design

    100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions

    The ultimate handbook for designers, students, even educators, The Pocket Universal Methods of Design is armed with 100 principles of design knowledge to keep your team sharp.This handy, pocket-version of the Universal Methods of Design provides the same thorough and critical presentation of 100 research methods, synthesis/analysis techniques, and research deliverables for human centered design. A ... Read more

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  • Graphics for Learning

    Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials

    Are you getting the most learning value from visuals? Thoroughly revised and updated, Graphics for Learning is the second edition of the bestselling book that summarizes the guidelines for the best use of graphics for instructional materials, including multimedia, texts, working aids, and slides. The guidelines are based on the most current empirical scientific research and are illustrated with a ... Read more

    $100.99 CAD

  • e-Learning by Design

    Since the first edition of E-learning by Design, e-learning has evolved rapidly and fringe techniques have moved into the mainstream. Underlying and underwriting these changes in e–learning are advances in technology and changes in society.The second edition of the bestselling book E-Learning by Design offers a comprehensive look at the concepts and processes of developing, creating, and ... Read more

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  • Developing Technical Training

    A Structured Approach for Developing Classroom and Computer-based Instructional Materials

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    Since it was first published almost twenty years ago, Developing Technical Training has been a reliable resource for both new and seasoned training specialists. The third edition of this classic book outlines a systematic approach called the Instructional Systems Design (ISD) process that shows how to teach technical content defined as facts, concepts, processes, procedures, and principles. ... Read more

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  • Measuring the User Experience

    Collecting, Analyzing, and Presenting Usability Metrics

    Series series Interactive Technologies
    Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. Measuring the User Experience provides the first single source of practical information to enable usability professionals and product developers to do just that. Authors Tullis and Albert organize dozens of metrics into six categories: performance, ... Read more

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  • Scenario-based e-Learning

    Evidence-Based Guidelines for Online Workforce Learning

    Scenario-Based e-LearningScenario-Based e-Learning offers a new instructional design approach that can accelerate expertise, build critical thinking skills, and promote transfer of learning. This book focuses on the what, when, and how of scenario-based e-learning for workforce learning. Throughout the book, Clark defines and demystifies scenario-based e-learning by offering a practical design ... Read more

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