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“joy e karp”

Showing 1 - 12 of 12 results for “joy e karp”
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  • The Power of Service

    Service Through The Eyes Of Customers

    by Joy E. Karp ...
    J. E. Karp, the author of the original “McDonald’s Hands–On Business Training Program” has done it again! Embedded within the original McDonald’s training program Karp developed the concept of “promote from within” - this time, through an engaging storyline, she moves to a whole new level getting to the core of what it takes to build successful personal and professional relationships. Through the ... Read more

    $11.26 CAD or Free with Kobo Plus

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  • Contemporary Security Management

    by John Fay ...
    Contemporary Security Management, Third Edition teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. Fay demonstrates the specifics of security management: - how to organize, plan, develop and manage a security operation. - how to identify vulnerabilities. - how to determine the ... Read more

    $48.79 CAD

  • Walks, Tracks and Trails of Queensland's Tropics

    by Derrick Stone ...
    Queensland’s tropics provide numerous environments for enjoyable walking: lush rainforests, cloud-shrouded mountains, extinct volcanoes, savanna woodlands, and magnificent beaches on the coast and Great Barrier Reef islands. This book brings together more than 150 of the best walks, tracks or trails in Queensland’s tropics, located within the coastal strip between Rockhampton and Cooktown. Walks ... Read more

    $32.99 CAD

  • Design for Six Sigma for Service, Chapter 7 - Value Engineering

    by Kai Yang ...
    The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change ... Read more

    $8.99 CAD

  • Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

    Edited by N. Delener ...
    The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow. Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods explores areas such as strategy development, service contracts, human ... Read more

    $195.99 CAD

    PRE-ORDER

  • Booderee National Park

    The Jewel of Jervis Bay

    by David Lindenmayer, Christopher MacGregor, Nick Dexter, Martin Fortescue, Esther Beaton ...
    Booderee National Park at Jervis Bay, 200km south of Sydney, attracts over 450 000 visitors each year. The park has many special features, including dramatic wave cut platforms and sea caves, some of the whitest beach sands in Australia, and very high densities of native predators such as the Powerful Owl and the Diamond Python. This book outlines the biology and ecology of Booderee National Park. ... Read more

    $33.99 CAD

  • The Logics of Healthcare

    The Professional’s Guide to Health Systems Science

    by Paul Lillrank ...
    Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production, and production systems in healthcare is significantly different. A line of thing that acknowledges the ... Read more

    $88.99 CAD

  • Advances in The Human Side of Service Engineering

    Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

    Edited by Louis E. Freund, Wojciech Cellary ...
    Series series Springer Nature Proceedings excluding Computer Science
    This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further ... Read more

    $179.99 CAD

  • India-Pakistan Trade

    Strengthening Economic Relations

    Edited by Nisha Taneja, Sanjib Pohit ...
    Series series Business and Management (R0)
    Examining the implications of recent important developments, the primary aim of this book is to bridge the gaps in existing literature on India-Pakistan economic engagement and to examine various aspects of the trade normalization process.The book includes familiar themes of India-Pakistan bilateral trade in goods and services, providing new insights into the potential for trade and the challenges ... Read more

    $64.99 CAD

  • The New Chinese Traveler

    Business Opportunities from the Chinese Travel Revolution

    by G. Bowerman ...
    Series series Business and Management (R0)
    This book explains the emerging trends and developments of Chinese outbound travel, alongside the motivations, desires and expectations of Chinese travelers themselves. Packed with interviews, this book will help businesses create products and services that meet the rapidly evolving and diversifying requirements of tech-savvy Chinese travelers. ... Read more

    $32.99 CAD

  • Service Innovation

    Novel Ways of Creating Value in Actor Systems

    Edited by Marja Toivonen ...
    Series series Business and Management (R0)
    This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of ... Read more

    $115.99 CAD

  • Advancing the Service Sector with Evolving Technologies: Techniques and Principles

    Edited by John Wang ...
    Measuring progress in the service sector is closely linked to the ability to develop and implement information systems. As the service sector continues to grow, it is important to investigate what drives the production of intangible goods and overall economic health. Advancing the Service Sector with Evolving Technologies: Techniques and Principles provides a forum for practitioners and ... Read more

    $195.99 CAD

    PRE-ORDER