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The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence

by Joshua March ...

The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial ... Read more

$14.08 CAD or Free with Kobo Plus

The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial
... Read more
Fifteen Discourses

by Sir Joshua Reynolds, L. March Phillips ...

$7.85 CAD

Nexus Framework for Scaling Scrum, The

Continuously Delivering an Integrated Product with Multiple Scrum Teams

by Kurt Bittner, Patricia Kong, Eric Naiburg, Dave West ...

Series series The Professional Scrum Series
Improve and Accelerate Software Delivery for Large, Distributed, Complex ProjectsThe Nexus Framework is the simplest, most effective approach to applying Scrum at scale across multiple teams, sites, and time zones. Created by Scrum.org–the pioneering Scrum training and certification organization founded by Scrum co-creator Ken Schwaber–Nexus draws on decades of experience to address the unique ... Read more

$33.99 CAD

Improve and Accelerate Software Delivery for Large, Distributed, Complex ProjectsThe Nexus Framework is the simplest, most effective approach to applying Scrum at scale across multiple teams, sites, and time zones. Created by Scrum.org–the pioneering Scrum training and certification organization founded by Scrum co-creator Ken Schwaber–Nexus draws on decades of experience to address the unique
... Read more
The Meditations of Marcus Aurelius

by Marcus Aurelius ...

Translated by Jeremy Collier ...

Written as a series of private notes, The Meditations of Marcus Aurelius is a powerful guide to self-reflection and personal growth from one of history’s most respected Roman emperors, exploring the philosophical teachings of Stoicism.Marcus Aurelius Antoninus (121–180) was Roman emperor as part of the Nerva–Antonine dynasty from 161 to 180. Now known as ‘the philosopher king’, his musings on ... Read more

$11.99 CAD or Free with Kobo Plus

Written as a series of private notes, The Meditations of Marcus Aurelius is a powerful guide to self-reflection and personal growth from one of history’s most respected Roman emperors, exploring the philosophical teachings of Stoicism.Marcus Aurelius Antoninus (121–180) was Roman emperor as part of the Nerva–Antonine dynasty from 161 to 180. Now known as ‘the philosopher king’, his musings on
... Read more
Tech-Powered Sales

Achieve Superhuman Sales Skills

by Justin Michael, Tony Hughes ...

Conventional ways of selling are becoming outdated. Learn what it takes to go from the traditional sales mindset to a tech-enabled sales superhero.In tough markets and with more people working remotely, creating a quality sales pipeline in traditional ways is more challenging than ever. As sales technologies continue to evolve and advance, developing technical quotient (TQ) is an essential element ... Read more

$10.99 CAD

Also available as: Audiobook

Conventional ways of selling are becoming outdated. Learn what it takes to go from the traditional sales mindset to a tech-enabled sales superhero.In tough markets and with more people working remotely, creating a quality sales pipeline in traditional ways is more challenging than ever. As sales technologies continue to evolve and advance, developing technical quotient (TQ) is an essential element
... Read more

Also available as: Audiobook
X: The Experience When Business Meets Design

by Brian Solis ...

Welcome to a new era of business in which your brand is defined by those who experience it.Do you know how your customers experience your brand today?Do you know how they really feel?Do you know what they say when you re not around?In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands ... Read more

$34.99 CAD

Welcome to a new era of business in which your brand is defined by those who experience it.Do you know how your customers experience your brand today?Do you know how they really feel?Do you know what they say when you re not around?In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands
... Read more
Reveries of a Solitary Walker by Jean-Jacques Rousseau (Illustrated)

by Jean-Jacques Rousseau ...

Series Book 8 - Delphi Parts Edition (Jean-Jacques Rousseau)
This eBook features the unabridged text of ‘Reveries of a Solitary Walker’ from the bestselling edition of ‘The Collected Works of Jean-Jacques Rousseau’.Having established their name as the leading publisher of classic literature and art, Delphi Classics produce publications that are individually crafted with superior formatting, while introducing many rare texts for the first time in digital ... Read more

$1.44 CAD or Free with Kobo Plus

This eBook features the unabridged text of ‘Reveries of a Solitary Walker’ from the bestselling edition of ‘The Collected Works of Jean-Jacques Rousseau’.Having established their name as the leading publisher of classic literature and art, Delphi Classics produce publications that are individually crafted with superior formatting, while introducing many rare texts for the first time in digital
... Read more
The Elements of Resume Style

Essential Rules for Writing Resumes and Cover Letters That Work

by Scott Bennett ...

There are so many vital questions when it comes to building a résumé today, but only one way to be assured you’re getting the right answers--by asking a hiring expert.Building your résumé should be one of the easier parts to the job interview process, but it’s actually becoming one of the most stressful aspects. What kind of résumé will spark the employer’s interest? Which kind most often get ... Read more

$4.99 CAD

Also available as: Audiobook

There are so many vital questions when it comes to building a résumé today, but only one way to be assured you’re getting the right answers--by asking a hiring expert.Building your résumé should be one of the easier parts to the job interview process, but it’s actually becoming one of the most stressful aspects. What kind of résumé will spark the employer’s interest? Which kind most often get
... Read more

Also available as: Audiobook
Customer Data Platforms

Use People Data to Transform the Future of Marketing Engagement

by Martin Kihn, Christopher B. O'Hara ...

Master the hottest technology around to drive marketing successMarketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and ... Read more

$19.99 CAD

Master the hottest technology around to drive marketing successMarketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, Customer Data Platforms have come to the fore, offering companies a way to capture, unify, activate, and
... Read more
The Fight and Other Writings

by William Hazlitt ...

Hazlitt is one of the greatest masters of English prose style and this new selection demonstrates the variety and richness of his writing. The volume includes classic pieces of drama and literature criticism, such as his essays on Shakespeare and Coleridge, as well as less well-known material from his social and political journalism. This collection encourages the reader to reconsider the nature ... Read more

$12.99 CAD

Hazlitt is one of the greatest masters of English prose style and this new selection demonstrates the variety and richness of his writing. The volume includes classic pieces of drama and literature criticism, such as his essays on Shakespeare and Coleridge, as well as less well-known material from his social and political journalism. This collection encourages the reader to reconsider the nature
... Read more
Mastering ChatGPT

A Comprehensive Guide to Prompt Engineering

by Steffan Jensen ...

Unlock the full potential of ChatGPT with this comprehensive guide to ChatGPT Prompting and Mastering. This guide is the perfect resource for anyone looking to elevate their ChatGPT conversations, whether you're a beginner or an advanced user. By mastering the art of constructing clear and concise ChatGPT prompts, you'll gain the skills and knowledge needed to engage your audience and deliver ... Read more

$1.40 CAD or Free with Kobo Plus

Unlock the full potential of ChatGPT with this comprehensive guide to ChatGPT Prompting and Mastering. This guide is the perfect resource for anyone looking to elevate their ChatGPT conversations, whether you're a beginner or an advanced user. By mastering the art of constructing clear and concise ChatGPT prompts, you'll gain the skills and knowledge needed to engage your audience and deliver
... Read more
Moral Fables

by Giacomo Leopardi ...

Alongside his monumental Notebooks and the poems collected in Canti, which make him one of Italy's greatest and best-loved poets, Giacomo Leopardi penned a number of fictional pieces, mostly in the form of gently humorous dialogues, in which he dealt with philosophical ideas and many of the metaphysical questions that preoccupied his restless spirit.First published in 1827 and here presented in a ... Read more

$9.99 CAD

Alongside his monumental Notebooks and the poems collected in Canti, which make him one of Italy's greatest and best-loved poets, Giacomo Leopardi penned a number of fictional pieces, mostly in the form of gently humorous dialogues, in which he dealt with philosophical ideas and many of the metaphysical questions that preoccupied his restless spirit.First published in 1827 and here presented in a
... Read more

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Nexus Framework for Scaling Scrum, The

The Meditations of Marcus Aurelius

Tech-Powered Sales

X: The Experience When Business Meets Design

Reveries of a Solitary Walker by Jean-Jacques Rousseau (Illustrated)

The Elements of Resume Style

Customer Data Platforms

The Fight and Other Writings

Mastering ChatGPT

Moral Fables

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