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Win from Within

Build Organizational Culture for Competitive Advantage

by James Heskett ...

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations’ cultures. They are discouraged by misguided beliefs that an executive’s tenure and an organization’s ... Read more

$29.99 CAD

Also available as: Audiobook

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations’ cultures. They are discouraged by misguided beliefs that an executive’s tenure and an organization’s
... Read more

Also available as: Audiobook
The Value Profit Chain

Treat Employees Like Customers and Customers Like

by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger ...

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion ... Read more

$19.99 CAD

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion
... Read more
Win from Within

Build Organizational Culture for Competitive Advantage

by James Heskett ...

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations’ cultures. They are discouraged by misguided beliefs that an executive’s tenure and an organization’s ... Read more

$29.99 CAD

Also available as: Audiobook

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations’ cultures. They are discouraged by misguided beliefs that an executive’s tenure and an organization’s
... Read more

Also available as: Audiobook
The Well Path

Lose 20 Pounds, Reverse the Aging Process, Change Your Life

by Jamé Heskett ...

Lose twenty pounds and reverse the aging process in just sixty days with this clinically proven, holistic lifestyle plan from an anti-aging expert whose clients include some of New York City's most successful women.Most diets don't work because they restrict food intake and put inconsistent physical stress on the body, starving cells, throwing hormones out of whack, and slowing down metabolism. In ... Read more

$19.19 CAD or Free with Kobo Plus

Lose twenty pounds and reverse the aging process in just sixty days with this clinically proven, holistic lifestyle plan from an anti-aging expert whose clients include some of New York City's most successful women.Most diets don't work because they restrict food intake and put inconsistent physical stress on the body, starving cells, throwing hormones out of whack, and slowing down metabolism. In
... Read more
What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger ...

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal ... Read more

$28.99 CAD

Also available as: Audiobook

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal
... Read more

Also available as: Audiobook
Service Breakthroughs

by James L. Heskett ...

Discover the game-changing strategies of Service Breakthroughs, where Harvard Business School experts unveil innovative service management techniques, breakthrough leadership insights, and the self-reinforcing service cycle to elevate customer satisfaction, retention, and profitability in competitive industries.What Do Citicorp, UPS, and Marriott have in common? They are “breakthrough” service ... Read more

$18.99 CAD

Discover the game-changing strategies of Service Breakthroughs, where Harvard Business School experts unveil innovative service management techniques, breakthrough leadership insights, and the self-reinforcing service cycle to elevate customer satisfaction, retention, and profitability in competitive industries.What Do Citicorp, UPS, and Marriott have in common? They are “breakthrough” service
... Read more
Audiobook

Audiobook

The Well Path

Lose 20 Pounds, Reverse the Aging Process, Change Your Life

by Jame Heskett ...

Narrated by Karen Saltus ...

Unabridged

7 hours 39 min

Lose twenty pounds and reverse the aging process in just sixty days with this clinically proven, holistic lifestyle plan from an anti-aging expert whose clients include some of New York City’s most successful women.Most diets don’t work because they restrict food intake and put inconsistent physical stress on the body, starving cells, throwing hormones out of whack, and slowing down metabolism. In ... Read more

$32.99 CAD

Lose twenty pounds and reverse the aging process in just sixty days with this clinically proven, holistic lifestyle plan from an anti-aging expert whose clients include some of New York City’s most successful women.Most diets don’t work because they restrict food intake and put inconsistent physical stress on the body, starving cells, throwing hormones out of whack, and slowing down metabolism. In
... Read more
Audiobook

Audiobook

What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger ...

Narrated by Wayne Shepherd ...

Unabridged

7 hours 21 min

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, ... Read more

$29.99 CAD or Free with Kobo Plus

Also available as: eBook

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management,
... Read more

Also available as: eBook
Audiobook

Audiobook

Win from Within

Build Organizational Culture for Competitive Advantage

by James Heskett ...

Narrated by Christopher Douyard ...

Unabridged

6 hours 7 min

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations' cultures. They are discouraged by misguided beliefs that an executive's tenure and an organization's ... Read more

$29.99 CAD or Free with Kobo Plus

Also available as: eBooks

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations' cultures. They are discouraged by misguided beliefs that an executive's tenure and an organization's
... Read more

Also available as: eBooks
Service Profit Chain

by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett ...

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal ... Read more

$35.99 CAD

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal
... Read more

Audiobook

Audiobook

How We Change

(And Ten Reasons Why We Don't)

by Ross Ellenhorn ...

Narrated by Nathan Agin ...

Unabridged

11 hours 9 min

A paradigm-shifting, instant classic in the making that challenges our assumptions about change by encouraging us to understand and embrace our resistance to it.We all have something we want to change about ourselves. But whether it's quitting smoking, losing weight, or breaking some common bad habit or negative behavior pattern, we feel a sense of failure when we don’t succeed. This often sets ... Read more

$36.99 CAD

Also available as: eBook

A paradigm-shifting, instant classic in the making that challenges our assumptions about change by encouraging us to understand and embrace our resistance to it.We all have something we want to change about ourselves. But whether it's quitting smoking, losing weight, or breaking some common bad habit or negative behavior pattern, we feel a sense of failure when we don’t succeed. This often sets
... Read more

Also available as: eBook
Audiobook

Audiobook

Chakras & Self-Care

Activate the Healing Power of Chakras with Everyday Rituals

by Ambi Kavanagh ...

Narrated by Ambi Kavanagh ...

Unabridged

4 hours 51 min

Embrace the timeless teachings of the chakra system for peace of mind, better physical health, and a sense of alignment, fulfillment, and purpose.The key to optimal health and well-being is within us, in powerful energy centers called chakras. Ancient cultures understood the sacred healing power of chakras and that self-care aligned with nature. In Chakras & Self-Care, you'll engage in a series of ... Read more

$16.99 CAD

Also available as: eBook

Embrace the timeless teachings of the chakra system for peace of mind, better physical health, and a sense of alignment, fulfillment, and purpose.The key to optimal health and well-being is within us, in powerful energy centers called chakras. Ancient cultures understood the sacred healing power of chakras and that self-care aligned with nature. In Chakras & Self-Care, you'll engage in a series of
... Read more

Also available as: eBook

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“james heskett”

Win from Within

The Value Profit Chain

Win from Within

The Well Path

What Great Service Leaders Know and Do

Service Breakthroughs

The Well Path

What Great Service Leaders Know and Do

Win from Within

Service Profit Chain

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